Organizationa Change Management and training

Richard Michna

******.********@*****.*** 281-***-****

http://www.linkedin.com/in/richardmichna

Houston Texas

Business Transformation & Organizational Change Management Consultant

Dynamic and seasoned Prosci Certified OCM Leader with over a decade of experience designing and implementing transformative change initiatives across various industries.

Demonstrated experience partnering executive leadership across diverse industries to drive their organization's successful Organizational Change Management initiatives, including manufacturing, oil & gas, utilities, aerospace, and healthcare. My experience includes leading over a dozen organizational change management and training initiatives for ERP digital transformations. I specialize in designing and deploying comprehensive OCM strategies and plans that include implementing change management offices, deployment of a project's communication-engagement, resistance management, training, and sustainment plans that assure the achievement of the project's business outcomes, strategic goals, key performance indicators, and assimilation of changes into the organizational culture. Activities include partnering with senior executives and key stakeholders to formulate and implement comprehensive OCM strategies and plans, collaborating with the business to integrate changes to policies and procedures, technologies, and organizational structures, and teaming with human resources to assess the impacts of the changes on job roles.

Core Competencies

Organizational Change Management

Instructional Design

Communication and Engagement Planning

Design Thinking

OCM Strategies and Planning

Project Planning

OCM Portfolio Management

Stakeholder Management

Training & Sustainment Plans

Training Curricula Development

Leadership Development

Organizational Development

Blended Learning

Management of Change

SIGNATURE ACHIEVEMENTS

Led multiple Organizational Change Management initiatives for domestic and international companies' ERP digital transformations cloud solutions, including the State of Missouri, Phillips 66, Enbridge, Wolfspeed, JeldWen, Norfolk Southern, and the Federal Aviation Administration. – Independent Consultant

Established the company's Organizational Change Management Center of Excellence, incorporating Prosci-based methodologies to enhance the organization's ability to deliver OCM initiatives. - Bridgewater Consulting Group

Designed and executed OCM and training strategies supporting Default Falcon Jet's global business transformation, facilitating migrating multiple on-premise applications to an integrated global cloud SAP S4 HANA, SuccessFactors, and Delmia solution. - Dassault Falcon Jet

PROFESSIONAL EXPERIENCE

RJM Consulting, Houston, Texas December 2018 – Present

Senior Organizational Change Management Consultant

Develop and execute comprehensive organizational change management strategies and plans in partnership with client businesses, focusing on designing and developing OCM strategies and plans, including the development of the initiatives OCM teams, communication and engagement plans, change impact and resistance management plans, and developing comprehensive training and sustainment plans. Work closely with business analysts to identify and address shifts in technologies, processes, and procedures introduced by the project, assessing their implications on user communities' job functions. Collaborate with corporate training teams to design and deploy effective blended learning programs for internal and external stakeholders, facilitating smooth transitions affected by the project's scope.

Supported clients' digital transformations associated with their mergers and acquisitions.

Clients include the State of Missouri, Phillips 66, Enbridge, Wolfspeed, JeldWen, Norfolk Southern, the Federal Aviation Administration, and Kaiser Permanente.

Major Contributions:

Partnered with the leadership team to establish the organization's organizational change management framework and mechanisms, establishing the processes to establish the enterprises' Guiding Coalitions and Change Agent Networks.

Led the OCM initiatives supporting an organization's ERP digital transformations and Management of Change (MOC) implementations, supporting upgrading the enterprise's IT infrastructures and migrating their MOC and ITIL infrastructures.

Teamed with the project's executive leadership teams to design and implement OCM plans supporting the development and deployment of the program's change impacts assessments, identification, and mitigation of areas of resistance, engagement, and training plans that ensure the affected user groups develop the competencies to support the achievement of their project's strategic goals and key performance indicators.

Bridgewater Consulting Group, Irvine, California November 2017 — October 2018

Principal Consultant, Organizational Change Management

Defined the strategic direction for BCG's OCM framework, processes, and client engagement models. Collaborated strategically with SCE's Project Management Office (PMO) to weave OCM deployment strategies into the project's overall plans, ensuring a unified approach to change management. Developed documentation supporting BCG, including Requests for Proposals (RFPs), Statements of Work (SOWs), and detailed project plans.

Major Contributions:

Pioneered the development and activation of SCE's OCM Center of Excellence and directed the utility company's portfolio of OCM projects.

Served as the Program Manager supporting six consultants responsible for implementing Southern California Edison (SCE) OCM initiatives.

Tata Consulting Services June 2017 – November 2017

Organizational Change Management Consultant

Designed and supported the implementation of a major medical organization's overarching OCM strategy, delineating project-specific plans and a deployment blueprint for stakeholder engagement, resistance management, and educational initiatives. Devised and executed communication and engagement strategies to inform the enterprise about the program's milestones, challenges, risks, and forthcoming actions. Forged a partnership with the PMO to synchronize the OCM strategy with the program's Agile planning increments and sprint timelines, ensuring coherent progress across all program tracks.

Major Contributions:

Served as the Organizational Change Management Lead for a significant healthcare company's expansive IT infrastructure overhaul, focusing on SAP S/4HANA and EPIC system integrations.

Established the client's OCM Center of Excellence, enhancing the organization's change management proficiency and capacity.

Dassault Falcon Jet, Little Rock, Arkansas October 2014 – March 2017

Organizational Change Management Specialist

Crafted the organization's OCM methodology, established a governance model, and created a deployment framework to support OCM initiatives in sync with a phased global release strategy. Partnered with the corporate training department to develop an extensive training strategy, curating a curriculum and blended learning solutions to ensure effective adoption and skill proficiency across stakeholder groups. Collaborated with human resources to evaluate the effects of the transformation on employees, detailing changes to job descriptions, roles, and the organizational hierarchy to ensure a streamlined transition aligned with strategic goals. Maintained effective collaboration with the business sector to construct and refine project deliverables, such as communications plans, resistance management strategies, training frameworks, sponsor roadmap, and change impact analyses.

Major Contributions:

Implemented a comprehensive strategy to address and mitigate the shifts stemming from the move from bespoke on-premises solutions to a standardized global cloud-based ERP system, including SAP, Delmia, and the SuccessFactors Learning Management System.

Navigated and tracked new changes from the enterprise's transition from internally developed on-premises applications to a unified global cloud-based ERP solution, encompassing SAP, Delmia, and SuccessFactors Learning Management System.

Formed strategic alliances with business analysts to measure the change impacts linked to the project while managing the transformation's OCM tasks to alleviate identified challenges.

LSI Consulting, Waltham, Massachusetts June 2013 — August 2014

Training Lead

Partnered with an NYC Medical Center's training department as training lead for SAP HCM/Payroll and SuccessFactors Learning LMS initiative.

Major Contributions:

Assessed the training needs of the employees impacted by the migration to the SAP HCM/Payroll and SuccessFactors LMS.

Teamed with the project's Executive Stakeholders, business leads, and corporate training department to craft and develop the project's training strategy

Collaborated with the medical center's corporate training department to design, develop, and deploy the project's blended learning solution, supporting the achievement of the project's quantifiable business objectives, strategic goals, and KPIs.

The Abreon Group, Houston, Texas March 2012 — May 2013

Manager, Service Delivery

Spearheaded client-focused organizational change management and training efforts across multiple SAP project engagements, guiding client organizations' successful adaptation and learning processes. Led a skilled team of instructional designers in developing, fine-tuning, and rolling out training and coaching strategies for a wide array of project stakeholders, such as change agent teams, business process owners, and end-user groups.

Major Contributions:

Supported the achievement of the client's strategic goals, key performance metrics, and targeted business results by designing and implementing holistic Organizational Change Management (OCM) programs in collaboration with client sponsors.

Deloitte Consulting, LLP March 2011 – March 2012

Master Specialist, Organization & Talent

Led a federal defense contractor's Organizational Change Management (OCM) initiative, accompanying the firm's transition to S/4 HANA as an OCM/Training Project Manager. Mentored a team of client staff in formulating and executing the project's OCM strategy, effectively facilitating change, and enhancing employee skill sets to meet and surpass the project's strategic objectives and key performance indicators.

Major Contributions:

Supported the implementation of the client's OCM methodology, framework, plans, and Center of Excellence.

Additional Experience: Instructional Design Consultant, RJM Consulting/Managing Consultant, IBM Global Services, Houston, Texas

EDUCATION

Bachelor of Science in Instructional Design - The University of Houston, Houston, TX

CERTIFICATIONS

Prosci Change Management Certification, 2014 & 2022 ITIL V3 Foundations

TECHNICAL PROFICIENCIES

Visio & MS Project Articulate 360 Camtasia Adobe Creative Suite uPerform Enable Now

S/4 Modules MM, PP, SD, FICO, CRM, and HCM SuccessFactors Maximo VisiumKMS Prosci Kotter Conner

ADDIE SAM Agile SAFe

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