Property Manager Assistant, Customer Service, Administrative
Resume:
Melissa Schof
California, KY *****
*********@*****.***
Dedicated customer service representative and administrative support professional with over 10 years of experience in the retail, property management, and financial industries. Successes include appointed assistant property manager, resolving customer/resident concerns while protecting client satisfaction, ensuring smooth store operations, processing client contracts and onboarding new hires. Authorized to work in the US for any employer
Work Experience
Assistant Property Manager
Ackermann Group-Florence, KY
July 2021 to Present
Started off as a leasing consultant with Ackermann Group in July, 2021. My dedication to service and strong work ethic earned me recognition for a promotion to an assistant property management role in November, 2022.
As an Assistant Property Manager listed
below are key responsibilities for my role.
• leasing support, assisting in the leasing process. Insuring that the leasing agents are supported. Touring homes with prospective applicants, processing applications, preparing lease agreements.
• Financial Management- organized an effective communication with residents to track rent payments, assist in collection of rent and fees, delinquency reports, sending collection notices, filing evictions, assisting with budgets and operating expenses.
• Tenant Relations-act as a point of contact for tenants, addressing their inquiries, complaints, and request in a timely manner.
• Administrative Task- Maintain accurate records of tenant information, lease files and agreements, property maintenance logs, prepare reports for property manager.
• Property Maintenance- coordinate maintenance repair request, ensuring property issues are repaired quickly and efficiently.
• Marketing- Assist in marketing the property to attract new tenants which includes making listings, managing social media, organizing mini models
• Compliance-Ensuring that the practices comply with local state and federal regulations including health and safety standards. Ensuring that tenants are compliant with renters insurance policies and upholding tenants to property policies.
Soft Skills:
-Ability to work independently and as part of a team.
- Strong interpersonal skills to build
relationships with tenants and vendors.
- Attention to detail and ability to multitask in a fast-paced environment. HMS Host, Certified Trainer
HMS-Hebron, KY
2018 to 2020
Customer Service Representative and Sales Associate Family Dollar-Butler, KY
2013 to 2013
Shift Operator
Advance U Cash-Florence, KY
2007 to 2009
Inside Sales
Trauth Dairy-Newport, KY
2005 to 2006
Mail Sorter
Disabled American Veterans-Cold Spring, KY
2003 to 2004
Team Member
McDonalds-Alexandria, KY
2002 to 2004
Education
Nursing
Gateway Community and Technical College
December 2024
GED
Adult Learning Center - Newport, KY
2002
Skills
• Customer Service
• Business Operations
• Administration
• Training
• Leadership
• Collections and Cash Management
• Account Management
• Front desk
Assessments
Data entry: Attention to detail — Proficient
June 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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