Customer Service Research Analyst

ABOUT ME

Dynamic professional with experience in customer service, sales and research analyst. Proven ability to generate donations/sales and maintain strong client relationships. Expert-level knowledge of industry service protocols and best practices. Consistently achieving sales targets while delivering exceptional service in fast-paced environments WORK EXPERIENCE

Research Analyst

Ascentrik Research Pvt. Ltd. [ 01/02/2021 – 30/11/2023 ] City: Mumbai Country: India

• Data research of the employers of international companies through search engine and also by calling

• Making sure all the data has been searched and placed correctly

• Communicated complex data in clear and concise manner through visual aids and written summaries.

• Enhanced research by leveraging deep understanding of data science tools and workflows.

• Utilized various databases and tools to gather relevant information for projects.

• Managed multiple concurrent research projects, ensuring timely delivery of results.

• Reviewed data collection and arrangement methods to improve information gathering.

• Supplied recommendations after evaluating competitor, sales and marketing data. Customer Service / Sales Representative

Imarketing Solutions Group [ 05/07/2016 – 05/07/2017 ] City: Toronto Country: Canada

• Making almost 1000 outbound cold calls every day

• Held various training sessions with 3-5 new hired employees

• Generated Donations for Mother Against Drunk Driving (MADD Canada), the Canadian Liver Foundation, Muscular dystrophy and various Health-Related campaigns

• Worked on Political campaign for Conservative Party of Canada (CPC) to generate funds and do surveys for them

• Worked with Campaigns such as Cyberbullying, Kids Fishing trip, Calgary Stampede Festival, Calgary Toy's Drive and for Firefighters curling

• Provided exceptional customer service by addressing inquiries, concerns, or issues promptly.

• Prepared accurate sales forecasts based on historical data and market analysis.

• Utilized CRM software to manage leads, contacts, and deals effectively.

• Developed sales strategies to achieve monthly and quarterly targets.

• Maintained strong relationships with existing customers to ensure repeat business.

• Accomplished multiple tasks in a fast-paced environment.

• Improved sales process by delivering feedback to management.

• Handled stressful situations professionally and multitasked with ease. Anupam Biswas

Residence permit: 6G68T1898 Nationality: Indian Date of birth: 25/02/1990 Place of birth: Lisboa Gender: Male

Phone number: +351-*********

Email address: **********.******@*****.***

Home: Rua dos Anjos 12 3 ESQ, 1150-037 Lisboa (Portugal) Other language(s):

English

LISTENING C2 READING C2 WRITING C2

SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2

Sales Representative

Knewsales Group [ 10/08/2014 – 10/11/2015 ]

City: Toronto Country: Canada

• Promoted and worked on a campaign for Royal Bank of Canada

• Responsible for attracting customers to sign up for credit card services

• Explaining benefits and features of the credit card to the customers in person

• Accomplished sales target and thereby contributing to the team's sales target

• Assisted customers with filling out enrolment forms

• Participated in a group activity wherein the activity required travelling to different cities and promoting at a group level

• Experienced in selling and up-selling at retail and outdoor locations

• Implemented creative techniques for prospecting new business opportunities.

• Negotiated contracts with clients according to company guidelines.

• Collaborated with marketing team to create promotional materials for products and services.

• Monitored competitor activities and reported findings to management team.

• Provided exceptional customer service by addressing inquiries, concerns, or issues promptly.

• Coordinated with other departments to ensure timely delivery of orders.

• Attended trade shows and industry events to expand professional network.

• Established new customer accounts through cold calling and networking.

• Continuously updated product knowledge by attending training sessions or workshops.

• Sustained revenue by bringing in new customers and continuously connecting with established accounts. EDUCATION AND TRAINING

Post Graduate Certificate in Business Management – Marketing and Sales Lambton College of Applied Arts and Technology [ 05/09/2013 – 30/11/2015 ] City: Toronto Country: Canada

Bachelors in Business Administration

Maharaja Agrasen International College [ 01/02/2009 – 15/09/2012 ] City: Raipur Country: India

School

Holy Cross Byron Bazar Higher Secondary School [ 2009 ] City: Raipur Country: India

LANGUAGE SKILLS

Mother tongue(s): Hindi

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user SKILLS

Microsoft Word / Microsoft Powerpoint / Microsoft Excel / Social Media / Organizational and planning skills

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