Human Resources Operations Manager

Jessica Lozoya

Las Vegas, NV 702-***-**** *********@******.***

WORK EXPERIENCE

Caesars Entertainment – The Cromwell Las Vegas, NV

Hotel Operations Manager April 2023 – Present

Directly supervise operations for Front Desk, Front Services, EVS, Housekeeping, and Wardrobe departments, ensuring a smooth workflow and achieving a 20% increase in efficiency over the past year.

Facilitate the training of all new hires, leading a team of supervisors and managers, resulting in a 15% reduction in onboarding time and filling 100% of requisitions within specified timelines.

Develop and implement comprehensive training materials tailored to departmental needs, resulting in a 25% improvement in employee performance evaluations.

Establish and implement standardized operating procedures (SOPs), resulting in a 30% decrease in errors and a 10% increase in customer satisfaction scores.

Manage departmental budget and staffing, achieving a 5% reduction in expenses while maintaining optimal staffing levels.

Caesars Entertainment – Caesars Palace Las Vegas, NV

Human Resources Relations Manager – Housekeeping Jan 2021 – April 2023

Efficiently manage office scheduling, lotteries, and shift bids according to union guidelines, collaborating with upper management to optimize staffing levels and reduce scheduling conflicts by 15%, while achieving a 10% decrease in overtime costs.

Handle payroll processing for department supervisors and managers, streamlining Oracle transactions to reduce processing time by 20%.

Oversee all aspects of new hire and end-of-employment paperwork, ensuring 100% accuracy and compliance with regulations, while also playing a key role in training new hires and supervisory teams, resulting in a 25% decrease in onboarding time and a 30% improvement in employee proficiency.

Serve as a liaison with Human Resources, managing discipline reviews, attendance, union grievances, employee records, and workers' compensation cases with a 100% compliance rate.

Housekeeping Manager April 2015 – Sept 2021

Manage office scheduling, lotteries, and shift bids in compliance with union guidelines, achieving a 15% reduction in scheduling conflicts and a 10% decrease in overtime costs through strategic staffing collaborations with upper management.

Streamline payroll processing for department supervisors and managers, optimizing Oracle transactions to reduce processing time by 20%.

Ensure 100% accuracy and compliance in all new hire and end-of-employment paperwork, while also spearheading training initiatives for new hires and supervisory teams, resulting in a 25% decrease in onboarding time and a 30% improvement in employee proficiency.

Act as a liaison with Human Resources, maintaining a 100% compliance rate in managing discipline reviews, attendance tracking, union grievances, employee records, and workers' compensation cases.

Cosmopolitan of Las Vegas Las Vegas, NV

EVS – Operations Manager Jan 2013 – Mar 2015

Supervised Public Area Attendants to meet productivity goals and uphold cleanliness standards across all public areas.

Directed client projects to ensure high-quality deliverables, resulting in enhanced client satisfaction.

Conducted staff training and skill development sessions to improve team proficiency.

Conducted thorough cleanliness inspections of public and back-of-house areas to ensure adherence to standards and quality control.

Stratosphere Hotel and Casino Las Vegas, NV

Housekeeping Manager Mar 2011 – Jan 2013

Compile assignment sheets for GRA and Porter teams.

Perform 16 daily written inspections and OSHA inspections to ensure safety and productivity, setting the swing shift up for success.

Report any Engineer and Porter issues in guest rooms promptly to uphold standards and prevent guest inconvenience.

Introduced personalized services to enhance guest satisfaction and maximize their experience.

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