Customer Service Data Entry
Resume:
YESICA LOPEZ
Rialto, CA *****
**********@*****.***
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SUMMARY
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
SKILLS
Appointment scheduling
Payment processing
Customer service
Financial consultation
Claim management
Insurance verification
Conflict resolution
Data entry
Reception management
Positive and professional
EXPERIENCE
SUMMIT ORTHODONTICS
Fontana, CA
Receptionist 10/2011 to Current
Scheduled evaluations and confirmed appointments, managing a complex calendar.
Answered incoming calls, took messages, and transferred calls to appropriate personnel.
Conducted financial consultations with patient and set up payment plans.
Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
Collected payments, processed receipts and informed policyholders of outstanding balances.
Completed day-to-day duties accurately and efficiently.
STATER BROTHERS
Rialto, CA
Cashier/General Merchandiser 03/2008 to 05/2011
Processed returns and exchanges of merchandise in accordance with store policies.
Verified customer age requirement for alcohol or tobacco purchases.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Accepted cash and credit card payments, issued receipts and provided change.
Stocked shelves with merchandise when needed.
Maintained current knowledge of store promotions to highlight sales to customers.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Performed opening and closing procedures including counting cash drawers and preparing deposits.
Helped customers find specific products, answered questions, and offered product advice.
EDUCATION AND TRAINING
DENTAL ASSISTANT 01/2011
UEI College, San Bernardino, CA
HIGH SCHOOL DIPLOMA 05/2003
A.B. Miller High School, Fontana, CA
LANGUAGES
English:
Full Professional
Spanish:
Full Professional
REFERENCES
References available upon request.
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