Salesforce certified Consultant with 8+ years of experience in Sales
Resume:
Email ID: *******************@*****.*** Phone No: 339-***-****
PROFESSIONAL EXPERIENCE:
Salesforce certified Consultant with 8+ years of experience in Salesforce.com CRM and Force.com platform as Developer, Administrator and Support Specialist.
Experience in all phases of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, Enhancements, testing, deployment and maintenance of enterprise applications.
Good working Knowledge on Salesforce CPQ.
Experience in delivering Salesforce solutions on Sales Cloud, Service Cloud and Salesforce Communities and Fore.com platform
Experience in development of end to end Salesforce solutions using Configuration and customization using APEX Class, Triggers, Visualforce pages, Lightning components etc.,
Extensively worked on Salesforce schema builder for development and analysis of several cloud applications.
Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Consumer Goods Cloud, Health Cloud, Marketing Cloud, Salesforce1 Mobile Administration and Chatter applications.
Created Salesforce 1 mobile apps using Angular JS, Apex and Visual force.
Good Knowledge on Salesforce AI and GPT Einstein.
Experienced in writing Visual force pages, controllers by fetching the data using Web Services REST API, SOAP API.
Worked on customization of Visual force to have lightning experience for desktop and mobile applications. Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
Involved on creating Lightning Pages inside Lightning Community Builder.
Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and dashboards.
Experience in creating Custom Objects, Tabs, Fields, Formula fields, Validation rules, Reports, Work flows, Approval processes and Process Builder for automated alerts, field updates and Email generation according to the application requirements.
Experience in designing of Roles, Profiles, Role Based Page Layouts, Custom Reports, Report Folders, Report Extractions to various formats, Snapshots and Dashboards.
Developed Apex classes, Controller classes, Apex Triggers and on Force.com platform to customize application according to the functional needs.
Good exposure to AppExchange applications.
Experience in CI/CD Salesforce services and processes
Experience in Incident Management, Problem Ticket and Change Management using ServiceNow
Experienced in implementing various Apex DML operations, SOSL and SOQL queries using workbench.
Excellent analytical, logical and programming skills, Self-Motivated, Self-Starter, and can work with minimal supervision with effective Communication skills and Organizational skills combined with attention and Time management skills. TECHNICAL SKILLS:
Salesforce Technologies
:
Salesforce CRM, Salesforce SFA, Apex, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Controls, Salesforce Outlook, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, Lightning Process Builder Salesforce Tools : Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform
Languages : Apex, C, C++, Java, Java Script, Shell Script, Action Script, UML, HTML, XML, XHTML, DHTML, SQL, VB Script, VC++(MFC)
UI and Tools : VS Code and Eclipse
Databases : MS SQL Server, PL/SQL, Oracle, MS Access, MySQL Source Control : GitHub, Azure Repos
Operating Systems : Windows, Mac OS, Unix, Linux
PROFESSIONAL EXPERIENCE:
EDUCATION DETAILS:
Master in Computer Application from Biju Patniak University of Technology,Odisha. Bachelor in Mathematics from North Odisha university,Odisha. Client: Cognizant,PA Dec 2022 -Present
Role: Salesforce Consultant
Responsibilities:
Design, develop, and implement customized solutions within Salesforce, focusing on Service Cloud and Experience Cloud.
Develop and maintain Case Management processes, ensuring efficient and effective handling of customer cases.
Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
As a developer I constantly worked with my team to create lightning UI, create APEX classes, refactor legacy apex classes and triggers, batch classes and Schedule Jobs handle /resubmit failed records.
Refined sales and service process, pipeline, and revenue growth through effective implementation of Saleforce.com Sales Cloud, Service Cloud, and industry leading CPQ tools.
Designing and configuring bundles, product rules, price rules, discount schedules, and quote templates
Supported test driven development for flawless solutions using unit tests and cucumber acceptance tests.
Coordinated with multiple application partners, business, other IT Managers, Architecture, Internal stakeholders and developers in providing solution suggestions and constructive feedback.
Implemented SSO to third party system
Build validation rules, page layouts and Lightning Flows.
SAFE Agile environment achieving technical excellence through technical and execution discipline.
Troubleshooting of Apex by using Visualforce and Apex classes.
Deployed code by using GitHub .
Experience in creating Apex callout classes to Integrate with web service callouts using the SOAP & REST API.
Retrieved some data and its functionality from Third-Party API’s and displayed within the Lightning component.
Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
Created complex views for generating outbound files to downstream systems.
Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
Worked on Salesforce Lightning Environment for developing visual force pages, and for better event driven responses in the User Interface.
Client: Accenture, PA Sep 2021 – Nov 2022
Role: Salesforce Consultant
Responsibilities:
Developed various custom objects, custom fields, profiles, reports and dashboards based on requirements.
Gathered the requirements by coordinating with the functional leads, business analysts, developers and project managers and utilize the full functionality of the Salesforce.com CRM solution.
Created modern Lightning Apps combining Lightning Design system, Lightning App Builder, and Lightning Component features.
Creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.
Built Lightning components using Controllers, Handlers and using these components in Visualforce pages and integration using Lightning Out.
Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Salesforce implementation.
As per business requirements, developed custom Lightning Web Components and used them in Lightning App Builder.
Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.
Developed robust Lightning Pages using aura framework and placed them on the community builder.
Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
Client: First Republic Bank, San Francisco, CA Nov 2019 – Sep 2021 Role: Salesforce Consultant
Responsibilities:
Involved in project to understand the business needs and objectives of the system and interacted with the end client/users and gathered requirements for the integrated system
Involved in various activities of the project like information gathering, analysing the information, documenting the functional and non-functional requirements
Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization
Created and deployed Several Reports using salesforce.com platform Developed and deployed workflows
Managed database record, implemented on the Salesforce.com platform, for all organization users Performed administration of Salesforce.com instance, regularly perform database de-duping and clean-up procedures
Fulfilled support requests and administrative needs of users
Developed reports, dashboards, and processes to continuously monitor data quality and integrity Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home grown web services
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
Worked with Dynamic Apex to access objects and Field describe information, execute dynamic SOQL, SOSL and DML queries with Governor Limitations.
Created email templates and inbound emails using Visual force for the clients and customers
Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
Environment: Sales force platform, Service cloud, Apex, Salesforce communities, Sales Cloud, Marketing Cloud, Visual Force Pages, Component Controllers, Data Loader, HTML, Security Controls, JavaScript, Force.com Eclipse IDE, Data Loader, SOAP, Rest, Oracle, Windows.
Client: ADP, Parsippany, NJ Dec 2018 – Oct 2019
Role: Salesforce Developer
Responsibilities:
Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
Customized page layouts for Products, Opportunity, Contacts and Accounts depending upon user roles, and groups.
Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
Worked on Salesforce Lightning Environment for developing visual force pages, and for better event driven responses in the User Interface.
Developed custom logic for the business transactions.
Worked with SOQL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
Created various Profiles, Roles, and Page Layouts, Record Types and Configured the permissions based on the organization hierarchy requirements.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
Complete mass data imports/exports as needed using the API tool, lead management, audit and resolve data integrity issues such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories.
Created Workflow rules and defined related tasks, email alerts, and field updates.
Implemented Pick lists, Dependent Pick lists, validation and formula fields to the custom objects.
Create various profiles and configured the permissions based on the organizational hierarchy requirements.
Developed business documents for Salesforce.com Custom objects.
Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
Provided the training to Business users about the system.
Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
Recording all the test cases in ALM (Application Lifecycle Management) and tracking the defects.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
Environment: Salesforce.com, Apex, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox. Client: CHL Softech, INDIA May 2016 - Jul 2017
Role: Salesforce Consultant
Responsibilities:
Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality
Managed different cases on the console using Service Cloud
Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
Created page layouts, search layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
Managed users, Public Groups, Profiles and Roles within the Salesforce CRM designating access to the applicable user within the user hierarchy.
Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
Responsible for writing test class for classes related to the project, and made a safe deployment for every major release.
Enforced security by implementing object and field level security, sharing rules, permission sets, organization wide defaults and roles.
Performed code migration between the sand box & production platforms via eclipse force.com IDE plug-in.
Worked in agile methodology and participated in daily meetings and presentations in the organization.
Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
Designed and deployed Custom tabs, Approval Processes and Auto-Response for automating business logic.
Used Picklists, Dependent Picklists, and Record Types to enforce data quality
Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security
Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports
Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation leading to effective communication with customers and partner portals. Environment: Saleforce.com, Apex, Visual Force Pages, Data Loader, HTML, CSS, Java Script, Angular JS, S-Controls, Workflow
& Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.
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