Property Manager Customer Service

Jeanine Edwards-Queen

**** ******* *** ****, ********* MD 21229 443-***-**** *************@*****.***

Professional Experience:

Pennrose Management, Baltimore, MD Regional Property Manager November 2024 – Present

• Oversee the operational performance of multiple properties within region, ensuring they meet financial goals and operational standards.

• Develop strategic marketing plans for each property to attract and retain tenants, including advertising, promotions, and community events.

• Coordinate with maintenance repair teams to ensure properties are in excellent condition, addressing issues to maintain property value.

• Prepare annual budgets for each property, including forecasting revenue, controlling expenses as necessary to meet financial objectives.

• Liaise with local government to ensure properties comply with all regulations and maintain a positive presence in the community.

• Conduct regular property inspections to assess condition and ensure compliance with health and safety regulations.

• Implement sustainability and energy-saving initiatives across properties to reduce costs and promote environmental responsibility.

Pennrose Management, Baltimore, MD Property Manager November 2017 – February 2024

• Assumed all responsibilities to accomplish property goals to include marketing, customer service, and staff management responsibilities.

• Plan and implement the budget to include charting the overall finical performance of the property.

• Oversee customer service, resident relations, assistant property manager, leasing staff, maintenance department and vendor relations.

• Manage and monitor all record keeping, reporting rental revenue, process rents, reduce delinquents, and resolve credits.

• Manage and monitor resident files and prospect applications and account statements according to company procedures.

• Handles evictions as needed on delinquent rents following federal, state and company policies, procedures, and regulations.

•Process rental applications for LIHTC units, market units, PJB units, NED units, IHI units, and section 8 vouchers.

Pennrose Management, Baltimore MD Assistant Property Manager May 2017 – November 2017

• Assumed all responsibilities associated with aiding the property manager and providing exceptional Customer service.

• Process rental applications for LIHTC units, market units, PJB units, NED units, IHI units, and section 8 vouchers.

• Input and close maintenance work orders.

• Processed rents reduce, resolved delinquents, and resolved credits.

• Managed and checked all record keeping, reporting rental revenue, reduced delinquents and resolved credits.

• Conduct tax credit recertifications and served as primary liaison between the compliance department and leasing.

Pennrose Management, Baltimore MD Supportive Services Coordinator March 2012 – May 2017

• Developed and implemented educational and social programs at assigned properties.

• Create volunteer support programs with community-based service providers and fundraising initiatives.

• Build network of community-based supportive and social service agencies.

• Implement programs to promote overall financial success of the properties ensuring the success of owner goals within the community.

• Collaborated with management to deliver training for residents concerning tenant rights and responsibilities.

• Served as liaison for non-profit partners, the Department of Housing and Urban Development, state housing finance agencies

• Prepare regular reports on supportive services activities. • Take part in Annual Quality Assurance Reviews.

Equity Management, Fort Washington MD Property Manager March 2011- March 2012

• Effectively managed the property by Assuming all responsibilities to accomplish property goals to include marketing, customer service

• Plan and implemented the budget to include charting the overall finical performance of the property.

• Oversaw customer service, resident relations, leasing staff, maintenance department and vendor relations.

• Managed and checked all record keeping, reporting rental revenue, reduce delinquents and resolved credits.

• Manage and check resident files and prospect applications and processed evictions as needed on delinquent rents.

• Served as primary liaison between the compliance department to ensure clarity of goals and adherence to deadlines and tax credit rules.

• Calculated invoices and account statements according to established procedures while following Federal & State regulations

Conifer Realty, Randallstown, MD Property Manager September 2007- January 2011

(Acquisition from Home Properties)

• Assumed all responsibilities to accomplish property goals to include marketing, customer service, and staff management responsibilities.

• Plan and implemented the budget to include charting the overall finical performance of the property.

• Oversaw customer service, resident relations, leasing staff, maintenance department and vendor relations.

• Managed and checked all record keeping, reporting rental revenue, reduce delinquents and resolved credits.

• Manage and check resident files and prospect applications.

• Served as primary liaison between the compliance department to ensure clarity of goals and adherence to deadlines and tax credit rules.

• Calculated invoices and account statements according to established procedures.

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Accomplishments: Certified Occupancy Specialist Professional Skills:

Proficiency in Microsoft Office, Jenark, Yardi, Boston Post, and AMSI.

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