Operational Excellence Project Management

Brandi Fry-MacNeil

910-***-**** ***********@*****.***

Profile

An enthusiastic and purpose-driven leader with a track record of driving operational excellence, building strong teams, and improving processes. My career journey has been enriched by remaining committed to lifelong learning and helping others achieve their personal and professional goals. Areas of Expertise

Operational Excellence

Strategic Planning

Financial Acumen

Succession Planning

Project Management

Risk Management

Performance Management

Process Improvement

Change Management

Executive Communications

Problem Solving

Professional Experience

AES Restaurant Group 2021 - 2024

DIRECTOR OPERATIONS ARBY’S

2021- 2024

Summary of Responsibilities

Responsible for engaging, and developing our teams across restaurants in multiple states Indiana, Ohio, Georgia, South Carolina, Tennessee & Virginia

Key Accomplishments

• Lead and oversaw operations across multiple locations, driving operational efficiency and revenue growth.

• Implemented strategies for streamlining operational processes across various states, resulting in consistent performance improvements.

• Foster strong relationships with local teams to enhance customer experience and ensure alignment with company goals.

• Collaborate with key stakeholders to maintain brand standards, develop leadership, and manage performance metrics.

Inspire Brands 2008 - 2021

REGIONAL DIRECTOR OF OPERATIONS ARBY’S BRAND

2018 - 2021

Summary of Responsibilities

Focused on driving the operations excellence of 47 Arby’s restaurants in Atlanta Metro Area as Arby’s/Inspire Brands, led a team of 6 District Managers and was accountable for $75M in annual revenue. Key Accomplishments

• Created the District Focused Approach, which improved employee engagement for two consecutive years.

• Achieved same-store sales growth for three consecutive years by executing marketing plans and continuous operational improvement.

• Effectively navigated the challenges of the COVID-19 pandemic, implementing necessary safety measures for guests and team members while maintaining sales momentum and achieving record sales and profits.

• Partnered with operations services to assist in operational efficiencies needed to continue to grow volume. Post pandemic reimagining in 2021 with 17 restaurant remodels in 2021. REGIONAL TRAINING CONSULTANT ARBY’S 2016 – 2018

Summary of Responsibilities

Supported the training, learning and development, and new process implementation programs for all company and franchise-operated restaurants in the Northeast region of the United States. Worked closely with franchisees, field operations leaders, and various cross-functional field support departments. Key Accomplishments

• Played a crucial role in creating the Brand Champ team member training program, implemented across Arby’s system.

• Onboarded three new franchise partners and supported their first restaurant opening with their operations team.

• Led design teams to develop the Field Training Manager Development Program and the Certified Training Manager Workshop.

• Instrumental in the brand’s transition from its legacy learning management system to next-generation LMS. DISTRICT MANAGER ARBY’S 2008- 2016

Summary of Responsibilities

Joined the company as an Assistant Manager in 2008 and quickly progress to General Manager and Certified Training General Manager. Promoted to Area Supervisor in 2010. Drove operational standards in people, performance, and profitability across 12 Arby’s restaurants in Eastern North Carolina Responsible for managing 12 General Managers and $18mil in annual revenue.

REGIONAL SALES MANAGER INSURANTI 2002- 2008

Summary of Responsibilities

• Drove regional sales growth by leading a high-performing team of insurance agents across multiple territories.

• Consistently exceeded sales targets through strategic planning, pipeline development, and aggressive new business acquisition.

• Built and expanded broker and client relationships to increase market share. Implemented performance- driven sales strategies, resulting in increased premiums written and improved close ratios.

• Trained and coached sales teams to maximize productivity and deliver results in a fast-paced, competitive environment.

AREA MANAGER PIZZA JOES 1997- 2002

Summary of Responsibilities

• Managed daily restaurant operations, staff, and inventory

• Handled hiring, scheduling, and training

• Ensured quality service and customer satisfaction

• Oversaw cash handling and basic financial reporting. References available upon request

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