Sales Representative Business Development
Resume:
CAROLINA HERRERA
ABOUT ME
** ***** ** ********** ** the Banking Industry 5 years as a Sales Representative in HVAC business. My strengths with extensive exposure to banking industry, budgeting, business development. I excel in sales, development training and conflict resolution. my bilingual proficiency in English and Spanish allows me to effectively communicate with a diverse range of customers and business companies, via email, phone, and face-to- face interactions. I am a highly driven and hardworking professional. I am seeking a position whereby I can utilize my relevant experience, natural skills, talents, and abilities to push to the next level and work towards achieving company goals.
EDUCATION WORK EXPERIENCE
No degree/ Some College:
Buyer Fashion Merchandising
Austin Community College
Austin, TX.
September 1986 - October 1989
High School Diploma
August 1982 - May 1985
Martin High School
Laredo, TX
Cowboy Bail Bond / Bail Bond Underwriter.
Feb 2024- Mar 2025
Dallas,TX.
Conducting interviews with defendants and their families to determine eligibility
for Bail.
Writing and servicing Bail Bonds for defendants in the Dallas County (Surrounding Areas).
Collaborating with law enforcement, courts and attorneys to facilitate the Bail process providing exceptional customer service and support to clients.
Sales Representative/CarTom Elite Air and Home Repair Inc.
May 2018-Jan 2024
Grand Prairie,TX.
Responsible for entering and processing customer orders. Answering phone calls,receiving payments,set appointments, responding to emails regarding order
inquiries
Perform bookkeeping activities, such as balancing accounts, cash drawers and conducting audits.
Obtain back-up information for customer credit/payment method and input into
system; collect cash when designated.
Receive and resolve customers complaints, elevating to supervisor if necessary,ensuring customer satisfaction.
Personal Banker/Business Advocate
Mar 2012 - Oct 2020 Dallas, TX.
Responsible for entering and processing customer orders.Answering phone calls,receiving payments,set appointments, responding to emails regarding order inquiries.
Perform bookkeeping activities, such as balancing accounts, cash drawers and conducting audits.
Obtain back-up information for customer credit/payment method and input into system; collect cash when designated.
Receive and resolve customers complaints, elevating to supervisor if necessary,ensuring customer satisfaction.
Teller/Personal Banker/Mortgage Consultant-Wachovia and Wells Fargo N.A.
Mar 2007- Feb 2012
Grand Prairie,TX.
Processed standard teller transactions for customers,including servicing client accounts, accepting loan payments,managing safe deposit box payments,cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies.
Assisted with the teller training coaching, and mentored 2+ tellers ensuring they received a comprehensive education on
proper banking policies.Reconciled General Ledgers and corrected outages.
Managed over 10 to 20 customer calls per day or increase new loan applications.
A nalyzed customer financial needs and recommended appropriate loan products Listened carefully and connected with customers to understand their top financial priorities and uncover products and solutions most beneficial for their needs.
Processed general ledgers, processed stop payments, processed electronic debits, and credits, customer statements and processed debit card and credit card disputes.
SKILLS
Customer Service
Office Administration
Research
Budgeting Communication
Skills
Management
Microsoft Office Project
Management Underwriting
Office Administration
Bilingual- English And
Spanish
Banking Industry Business
CRM-CRV
Problem Solving
Scheduling
Creative Outlook
Carolina Herrera
********.***********@*****.***
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