Project Manager It Projects

COURTNEY DAVEE, PMP

*******@*****.*** • 512-***-**** • www.linkedin.com/in/courtney-davee • Denver, CO Project Manager

PMP-certified and results-driven Project Manager with 6+ years of experience leading complex, medium-to-large scale IT projects utilizing both Agile and Waterfall methodologies. Proven expertise in leading cross-functional teams, driving project lifecycles, mitigating risks, and delivering cost-effective solutions on time and within budget. Strong communicator with a focus on stakeholder management, process optimization, and achieving strategic business goals.

• Project & Program Management • Risk Management & Mitigation • KPI Tracking & Reporting

• Stakeholder Management & Communication • Agile & Waterfall Methodologies • Change Management

• Cross-Functional Team Leadership • Continuous Improvement • Financial Management PROFESSIONAL EXPERIENCE

Dizzion, Inc., Denver, CO May 2020 - March 2025

Senior Service Delivery Manager

• Led high-priority, customer-facing IT projects, managing all phases of the project lifecycle from initiation to closure, ensuring seamless execution, and exceeding delivery expectations while adhering to budge and timelines.

• Led cross-functional teams, working within an Agile environment, collaborating with Product, Engineering, and Cus- tomer Success to streamline implementation processes and ensuing timely delivery of quality solutions.

• Implemented Agile methodologies (Scrum/Kanban) to enhance team efficiency, reducing project turnaround time by 20%.

• Developed and executed scalability strategies, optimizing resource allocation and increasing operational efficiency.

• Partnered with leadership on customer prioritization, financial impact analysis, and team capacity planning, provid- ing input on budget plans and ensuring cost-effective solutions.

• Successfully onboarded $1M+ in Monthly Recurring Revenue (MRR) by managing customer implementation projects.

Service Delivery Manager

• Managed 18+ concurrent customer implementations, ensuring seamless onboarding and integration of services.

• Established strong relationships with global clients, improving customer satisfaction and retention.

• Developed and streamlined reporting processes, providing regular status reports and updates to stakeholders and senior leadership, and improving visibility into project status and issue resolution timelines.

• Partnered with cross-functional teams to drive strategic process improvements, enhancing customer success oper- ations.

Transpro/Burgener Trucking, Fort Collins, CO July 2017 - December 2019 Operations Manager

• Spearheaded the development of a mobile application, reducing customer invoicing errors by 10%.

• Conducted business analysis and process optimization, improving profitability by 5%.

• Led and mentored a team of 20+ load planners, driving operational efficiency and improving team collaboration. Project Lead

• Developed and managed project roadmaps, timelines, and deliverables, ensuring on-time, on -budget, and on- scope execution.

• Collaborated with 25+ stakeholders to identify and implement business process improvements.

• Super-user for TMW software implementation, leading training for 50+ end users and establishing standard oper- ating procedures.

Load Planner

• Increased division revenue per truck by 20% by efficient utilization of company assets. Courtney Davee 512-***-****

• Coordinated the capacity of 300+ critical shipments daily using a fleet of company assets and contractors.

• Created, implemented, and maintained policies and procedures. Ryder Integrated Logistics, Houston, TX October 2011 - July 2017 Operations Manager

• Launched a client control tower, increasing managed freight by 34% within the first year.

• Led carrier vetting and rate negotiations, ensuring compliance with safety and pricing standards.

• Managed operational KPIs, providing data-driven insights and recommendations to improve efficiency.

• Directed a team of 12 logistics coordinators, optimizing transportation operations across multiple regions. Senior Logistics Analyst

• Increased network utilization, saving $10M over two years by effectively managing project scope, schedule, and budget.

• Launched an optimization network, yielding $1.4M in first-year cost savings.

• Led a vendor conversion project, saving the company $700K+ in annual costs. Logistics Analyst

• Managed the implementation of dedicated fleet solution that spanned 5 states and serviced 8 cities initially.

• Reported lost opportunity costs by identifying freight shipping outside of the dedicated fleet solution and provided solutions to client.

• Monitored optimization reports and managed requirements and outputs via cross functional teams.

• Monitored carrier compliance of safety and regulatory processes and procedures to mitigate customer exposure and risk.

Shipment Management Coordinator, Fort Worth, TX

• Implemented tracking process for customer procured carriers.

• Analyzed, developed, and implemented 18 lean improvement projects.

• Trained new employees on account processes and job duties. TECHNICAL SKILLS

Project Management Tools: MS Project, Smartsheet, Jira, Trello, SharePoint • Methodologies: Agile, Scrum, Waterfall, ITIL Foundation • Software: Microsoft Office Suite ( Excel, Word, PowerPoint, Outlook) • TMW • Internet Applications EDUCATION AND PROFESSIONAL DEVELOPMENT

Project Management Professional (PMP) May 2020

Certified through Project Management Institute (PMI) Dizzion Culture Committee Inaugural Member May 2021-March 2023 Organized events and strategic initiatives promoting company culture, diversity, and inclusion Tenacious D Winner December 2021

Individual winner of company-wide award representing the values and culture of Dizzion, voted by peers. THE UNIVERSITY OF OKLAHOMA, Norman, OK

Bachelor of Arts in Communication

Related Coursework: Marketing, Business Management, Finance, Accounting, Management Information Systems VOLUNTEER EXPERIENCE

Invest In Kids February 2022-Present

Volunteer & Volunteer Coordinator

We Don’t Waste March 2022-Present

Volunteer & Volunteer Coordinator

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