Experienced manager

Stephan (Steve) Lauhoff

*** *. *******, ** *** **7, Milford, TX 76670

Phone 423-***-**** E-mail: *****.*******@*****.*** Achieving Rapid Results With Stable Performance

Operations Management ● Turnaround Management ● Consensus Building

Strategic Planning ● Revenue Cycle Management ● Critical Thinking

Conflict Mediation ● Staff Development ● Facilities Management Education University of Missouri – Kansas City B.S., Biology University of Missouri – Columbia M.H.A.

Work History

United States Postal Service Rural Carrier/Supervisor 2016-2025 Mail delivery and logistics on multiple rural routes. Supervisor for Amazon deliveries and multiple city routes. Workforce planning, shipping logistics, personnel management and record keeping, cash reconciliation, customer service solution provider.

8X Consulting Principal 2013-present

Independent consultancy focused on providing value based enhancements of management systems though development of team systems, data collection and analysis, and results-driven planning. Jacksonville Children’s & Multispecialty Clinic Interim CEO Jacksonville, NC 2012-2013 Provided interim leadership for a 26-provider multispecialty group with 3 locations, revenues of $14 million and 90 FTE who had been without a CEO for 5 months prior to my arrival. Holston Medical Group COO Kingsport, TN 2008-2012

Hired as 4th COO in 8-year period for a cash-strapped 152-provider multispecialty group practice with 11 locations in 2 states; revenues of $90 million and 900 FTE. Produced multiple revenue and cost saving enhancements to existing operations.

Wake Internal Medicine Consultants Executive Director Raleigh, NC 2000-2008 Hired to turn around an 18 provider multispecialty group, increasing annual revenues from $13 million to

$16.5 million and 85 FTEs. Built and developed 60,000 sf medical office building from scratch. Sandy Springs Internal Medicine, P.C . Practice Administrator Atlanta, GA 1999-2000 Northlake/Sandy Springs Ob-Gyn, LLC Practice Administrator Atlanta, GA 1996-1999 Gwinnett Gastroenterology Associates, P.C. Administrator Lawrenceville, GA 1995-1996 Kneibert Clinic, LLC Assistant Administrator, Physician Relations Poplar Bluff, MO 1993-1995 Information Centricity PM/EMR, Allscripts EMR, Practice Expert XPM, Medical Manager, NextGen Systems Quicken/QuickBooks, MS Office

Activities Fly Fishing, Hockey, Golf, Tennis

Continuing Education and Certifications

Dale Carnegie Course in Mastering Human Relations

Examiner – Tennessee Center for Performance Excellence, 2013-15 Civil Mediator

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