Software Development Business Process

Nezar Gharbia

Dallas, TX ***** (Mobile) 817-***-**** *****@*******.*** https://www.linkedin.com/in/nezargharbia

Executive Summary

Technology Transformational Executive who specializes in using technology as an enabler to ignite revenue growth and capture market share by utilizing the latest in IT strategy and technology. A results-focused leader with the ability to effectively lead people, optimize business processes, and adopt the latest in technology. Adept at identifying and resolving problems, controlling costs, managing IT operations, ensuring quality, and delivering results. Expert at delivery while adhering to industry standards and best practices.

Launching Balfour new SaaS yearbook platform. Reached $50 million in revenue in its third year.

Saved Balfour over $1.0 million per year by re-architecting our AWS footprint.

Saved Brinks millions by consolidating 6 remote ATM platforms down to 3 across 3 continents.

Delivered $20 million in savings by automating the financial processes of CoreLogic tax division.

Saved UPDA $1.5M per year by implementing blades and virtualization infrastructure strategy.

Reengineered & automated UPDA’s processes of 3 departments using SOA and BPM as the strategy.

Generated $67M in revenue by shipping different versions of Picture Publisher, Webtricity, and iGrafx.

Founded Image2Web, raised 1st round of funding, and negotiated Corel’s technology acquisition.

Improved UPDA’s customer service by 60% utilizing ITIL to govern IT Delivery & Support.

8 US Software patents: 7000223, 6651121, 6757888, 6868193, 6925593, 6938030, 7962618, 7853833

Publications: IAM in the age of GenAI, Bridging the gap between ITIL/CAB and Agile/CICD

Competencies

digital transformation, IT Strategy, IT Management, Team Building, Leadership, Mentoring, Coaching, Strategic Planning, Service Management, Risk Management, Vendor Management, Software Architecture, DevOps, Service Oriented Architecture (SOA), SDLC management, TDD, Project Management, ITIL, Cloud, Digital transformation, AWS, Agile Development, data engineering, SAFe, Kubernetes, Lambda function, Serverless Architecture, Product Management, SaaS, CI/CD, Budgeting, InfoSec, P&L, MicroServices. Platform engineering, pre-sales, contract negotiation, DORA metrics, AI.

Professional Experience

Field CTO & consultant, Tyrex Inc., (7/2023 to Present)

Led Scoping, requirement gathering, design, architecture and implementation of Data Engineering Platform to support Generative AI capabilities on AWS utilizing AWS Bedrock. The platform supports

- Built data pipelines to prepare data for AI.

- Called multiple LLMs to generate executive summary for a patient case.

- Created an AI agent that analyzed the two executive summaries and scored their accuracy.

- Scrub sensitive data especially Patient PII, and HIPAA data.

- Ability to control functionality based on role, department, and cost.

- Defined API for the platform for other teams to use.

- Integrated the platform in half a dozen use cases scenarios which included UI/UX design

VP of Technology, Loan Depot Inc., (1/2022 to 7/2023)

Spearheaded six projects within the engineering department leading their digital transformation adopting cloud infrastructure and CI/CD tools, processes, and culture.

- Transitioned the SDLC culture from ITIL/CAB to CI/CD Agile, implementing IaC, QA automation, and self-service, boosting project delivery efficiency by 15%. Read this article.

- Reduced defects by 15% and enhanced project quality by establishing quality metrics for engineering (DORA+MTTD), QA, and DevOps.

- Managed product and pricing platform within the LOS system, including defining and implementing a modernization strategy to Azure, enhancing performance and reliability, and boosting observability and performance, improving DORA and MTTD by 20%.

- Managed the fees platform within the LOS system by modernizing to Azure, improving observability and performance (DORA + MTTD by 20%), and migrating to a new third-party partner.

- Led the third-party integration layer, streamlining integrations and reducing downtime by 10% through the implementation of messaging and queueing.

- Led a team of stakeholders to implement tiered technical support at the enterprise level. This included defining roles and responsibilities for Incident and Problem management, and root cause analysis.

Technologies: Azure, .NET code, MS SQL, Azure ADO

VP of Technology, One Technologies Inc., (10/2020 to 12/2021)

Led the engineering department’s Digital transformation into the cloud, adopting Micro-service architecture, CD/CD, and Web Delivery excellence.

- Spearheaded vendor management & selection ensuring seamless transition to Azure.

- Led the definition and execution of the legacy modernization & Cloud migration to Azure.

- Enhanced the observability metrics to improve performance achieving 20% improvement in CR (Conversion rate) of the company e-commerce site.

Internal CTO, American Achievement Corporation (Balfour), (10/2016 to 10/2020)

Fostered a startup mentality and culture. Directed all aspects of print technology, including strategy execution, Digital Transformation, business transformation, budgeting, and manufacturing floor delivery. Rebuilt the Software Engineering Department from the ground up to over 50 engineers.

Achievements:

-Led the pre-sale technical discussions with schools and school districts helping close many contracts.

-Built & owned Product owner/manager practice. Mentored & coaches two product owners and led the development of product roadmap including P&L and budgeting.

-Generated $50M in revenue within 3 years by launching EnCore, the company's new SaaS platform.

-Scaled onshore and offshore teams, leading talent acquisition to build a highly skilled engineering team.

-Built an engineering platform culture for all teams incorporating IaC, containerization, CICD, QA automation, and Self-service portal resulting in 300% increase in deployment frequency (on demand)

-Reduced outages by 90% by establishing a DevOps practice and automating CI/CD pipelines, along with implementing robust change/incident/problem management processes.

-Reduced AWS OpEx cost by over $1.0 million per year by establishing a DevOp team and re-architecting their AWS infrastructure and transitioning to serverless architecture using lambda function.

-Evolved and matured Balfour’s IT processes by adopting SCRUM & ITIL for software development and IT operations, fostering a culture of ownership and accountability, and introducing tools like TestRail, Splunk, NewRelic, Jira, and Kubernetes, resulting in 30% improvement in SDLC efficiency.

-Delivered EnCore, StudioBalfour, MyYear, Balfour Tools, Balfour Works, and BalfourGo products.

-Reduced the cost of producing software by 30% by establishing an offshore development office in Poland, which proved cost-effective and delivered high-quality software.

-Reduced production defects by 40% by establishing a formal QA team that focused on test automation, significantly improving quality and the agility of software delivery.

Technologies: AWS, Python, ReactJS, MySQL, Java, MicroServices, DORA.

Director of Software & Data Engineering, Brinks Inc., (3/2014 to 3/2016)

-Led Software Development CoE & Data Engineering team.

-Created and executed Cloud migration Strategy which included governance & operational model.

-Ensured Compliance with Banking rules & regulations & Risk Management & mitigation.

Achievements:

-Saved over a million dollars by delivering a new integration strategy for their Azure SaaS platform.

-Integrated Oracle EBS with legacy systems of four countries.

-Saved millions of dollars by consolidating 6 remote ATM platforms across 3 continents into 3.

-Rebuilt the Data Engineering team delivering profitability metrics for routes, branches & clients.

-Led Data engineering team ensuring cleanness, completeness, usability, and security of the data.

Technologies: Azure, Power BI, MS SQL, .NET code, React, Informatica, Tableau, Oracle DW.

Senior Director of IT, CoreLogic Inc., (3/2011 to 3/2014)

-Led Pre-Sale technical discussions with BofA and helped close CoreLogic biggest deal ever.

-Led the Digital Transformation for TAX from Mainframe to Cloud, a $400M BU. Managed the SDLC budget of $20M and a portfolio of over 40 projects. Managed a multi continent team of 250 engineers.

-Led 2nd & 3rd level support team following ITIL framework.

-Ensured Compliance with financial rules, regulations, Risk Management, and mitigation.

Achievements:

-Delivered $20 Million in savings by automating the financial processes of the tax division.

-Improved the quality of the software being delivered and cut costs by 20%.

-Diversified from one vendor to three vendors.

-Mentored one of my directors to adopt the situational leadership style of management.

Technologies: AWS, Java, .NET, MicroServices, Control-M, EntireX, Z-series.

CIO, Urban Planning Authority (UPDA), (3/2006 to 3/2011)

Managed a $12 million IT budget. Created & executed a Digital Transformation Strategy ensuring alignment with the business. Implemented ITIL & established SLAs improving customer service & quality.

Achievements:

-Implemented the SOA/BPM strategy as the cornerstone of the Digital Transformation strategy.

-Unified all servers around HP blades running Linux RedHat.

-Saved $1.5 Million by implementing Blades and Virtualization infrastructure strategy.

-Improved customer service by 60% through the Implementation of ITIL to govern IT Services.

-P&L & budgeting including Tendering & vendor management.

-Implemented HP OpenView to govern IT operations and manage IT Services’ life cycle.

-Improved customer service by 60% utilizing ITIL to govern IT Delivery & Support.

Director of Software Development, Integrant Inc., (8/2004 to 3/2006)

Managed offshoring software development in Jordan. Responsible for the complete SDLC for enterprise web applications and Data Warehouse/Business Intelligence projects for the financial and pharmaceutical sectors.

Responsibilities:

P&L ownership, Established and enforced Software Development methodologies, Resource management & budgeting, Enterprise Architecture & design. Customer facing and management.

Achievements:

-Involved in Pre-Sales and contract negotiation process as the resident technical expert.

-Launched & managed a SaaS debt management e-commerce site.

-Delivered 6 major enterprise e-commerce site including NuFactor Homecare - IVIG Treatment Tracker

-Established PMO, and IT governance & leadership.

-Aligned technical capabilities and methodology to an outsourcing and offshoring business model.

-Defined, implemented, monitored, and enforced a new agile software development methodology.

Technologies: C++, MFC, MS SQL, SVG. C#, .NET

Director of Software Development, Corel Inc., (1/2002 to 5/2004)

Technical visionary and Director of Product Development for Corel SmartGraphics SaaS platform. Customer facing, pre-sale, contract negotiation & account management.

Achievements:

-Delivering 2 versions of the enterprise SaaS product.

-Transformed the team from a waterfall to an Agile TDD SDLC methodology.

CTO/founder, Image2Web Inc., (6/1999 to 12/2001)

Image2Web provided enterprise SaaS solutions to automate the life cycle of imaging & video web content. It targeted B2B Exchanges, content aggregators, system integrators, and visual e-commerce sites.

Achievements:

-Played a leading role in funding and pre-sales as CTO, drafting and closing multiple contracts.

-launched the company and secured the first round of venture capital funding.

-Led the development of a robust product portfolio, earning 8 US technology patents.

-Successfully negotiated Corel’s $7 million acquisition of the company.

Education

Master of Science, Computer Science, University of Kansas

Bachelor of Science, Computer Science, University of Kansas

Certifications: PMP certified, ITIL-Expert V3 certified

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