Customer Service Representative
Resume:
Teaira Andrews
Mobile, AL
****************@*****.***
Professional Summary
Customer service professional with more than 10 years of experience working in call centers. Consistent positive interactions with customers and knowledge of time management. Proven ability to provide excellent customer service in busy environments. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Sequium Asset Solutions
August 2022 to February 2025
• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
Customer Service Representative
ResultsCX
November 2020 to August 2022
• Resolve customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
• Memorized all company products and services to be able to answer customer questions Customer Service Representative
Medical Practice Management
June 2018 to November 2020
• Answer calls regarding insurance claims.
• Verify documentation and eligibility of benefits.
• Maintain client files.
• Stay up to date on complex insurance regulations.
• Perform other administrative support duties as needed.
• Manage medical billing for patients,
• Update patient information
• Generating invoices, and processing payments.
Education
Diploma in Medical Billing and Coding in Medical
Virginia College - Mobile, AL
June 2009 to September 2010
Skills
• and private insurance claims
• Customer Service
• Excellent phone skills
• Knowledge of HCPCS
• Call Center
• storing and issuing stock.
• Powerpoint
• Online Claim Submission
• Conflict Resolution
• Multitasking
• Procedures for shipping
• Stock control and accounting procedures.
• Office machines operations
• Knowledge of ICD-10-CM
• Publisher
• Strong negotiating and counselling skills.
• Customer Care
• Dependability
• Integrity
• Knowledge of CPT
• ElectronicHealth Records
• Organization
• Data Entry
• Movement
• Excel
• Experience of collecting first and third party accounts
• Computer skills
• Medical Coding
• receiving
• Adaptability
• Decision Making
• Able to work well as a team
• Medical Terminology
• OSHA compliant
• Records Organization
• Interpersonal skills
• Initiative and problem solving ability
• storage and maintenance of ammunition.
• Flexibility
• Leadership
• Management
• Knowledge of proper and ethical debt collection techniques.
• HIPAA compliant
• Ability to be discreet while working with confidential information
• Medical Insurance
• Detail oriented.
• on own initiative.
• communication
• Provides excellent customer services
• Planning skills
• Microsoft
• ICD-9
• Ability to work under pressure
• Written Expression
• Medicaid
• Time Management
• ClaimEntry and Payment Posting
• Proficient with 1500 claim forms
• Medical Billing
• Prioritizing
• Medicare
• Procedures for handling medical and food supplies. Certifications and Licenses
Medical Coding Certification
Contact this candidate