Customer Service A Team
Resume:
Altrimese Davis
Proven Professional helping companies Translate Their Business Goals to Reality
Wilmington, NC 28412
***********@*****.***
Professional Summary
I am looking forward to joining and growing with an organization to provide excellent customer service skills and perform various office tasks. As well as being a team player and becoming a valuable asset to the company.
Willing to relocate to: Leland, NC - Wilmington, NC Authorized to work in the US for any employer
Work Experience
Patient Partnership Specalist
Novant Health-Wilmington, NC
November 2022 to Present
Working with patients, filing grievances, and writing letters after investigation of care complaints. Rounding on patients in the hospital in real time. Spark ambassador of the spark program to teach leaders and staff effective communication within the organization. Health Care Representative
Change Healthcare-Wilmington, NC
July 2021 to Present
Screening individuals for Medicaid, Applying for Medicaid using E-pass for individuals, using several platforms to document, such as epic and pace, lots of notes and screening in Behavior Health for individuals who need insurance. Also process MIC add on for babies and MABD crime victims. Making decisions on approval for cases that can be life changing Private Caregiver
ELDERCARE AT HOME-Wilmington, NC
August 2013 to September 2020
Specialize in Alzheimer's and dementia providing one on one healthcare in homes and nursing homes. Transport to doctor appointments and social outings. Support the family in times of need. Housekeeping
TOWNPLACE SUITES-Wilmington, NC
September 2016 to September 2019
Vacuum dust clean rooms for guests
Medtech
Castle Creek-Castle Hayne, NC
April 2019 to August 2019
Administer medications to residents supervise PCA's contact healthcare providers transcribe doctors orders and ensure that proper documentation is done. Medtek Supervisor
Leland House-Leland, NC
July 2009 to August 2013
Administer medications in a timely manner following the routes of medication. Reading and documenting doctors orders and transcribing them to the "MAR" contacting healthcare providers. Supervise cna's. Accomplishments
I was offered the supervisor position I started out as a Medtech. Easy going I take a lot of pride in my work and the work of others that reflect on me. Ensuring the safety of residents and that all the tasks of the day are complete.
Skills Used
measurements took vital signs, documentation, reading and following doctors orders, ability to supervise others and provide help and further instruction if needed Education
Master's in Management and Leadership
Webster University - Mrytle Beach, SC
August 2013 to December 2019
BA in Sociology/Criminal Justice
Shaw University - Raleigh, NC
2013 to 2015
Skills
• I am a fast learner, proficient Microsoft Office, Excel, and PowerPoint (2 years)
• Alzheimer's Care
• Medication Administration
• Dementia Care
• Case Management
• Nursing
• Senior Care
• Home Care
• Developmental Disabilities Experience
• Hospice Care
• Medical Scheduling
• Commercial Cleaning
• Assisted Living
• Cleaning Experience
• Medical Office Experience
• Laundry
• Memory Care
• Transcription
• Customer service
• RL (2 years)
• Spark (1 year)
• Hospital Experience (2 years)
Certifications and Licenses
MedTech
August 2008 to Present
Certified to pass out medication in an assisted living facility along with following the state rules and regulations on administering medication in the state of North Carolina. driver's license
Certified Medication Technician
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