Customer Service Technical Support

Phone *** Apple Orchard Rd.

864-***-**** Clinton, SC 29325

E-mail *********@*****.*** Brenda Kinard

Summary of qualifications

Excellent customer service skills with the ability and knowledge to train, monitor, and evaluate others. I communicate effectively with others to make sure the task is completed. I work very well with others or alone. I am an excellent team player and I strategize to the fullest. I am very knowledgeable with computers and computer applications. I want to pursue a career in the tech industry, expand my knowledge, and apply my skills to make a difference in my life and the world. Education 2005-2006 DeVry University Addison, IL

Biomedical Engineering

1996-1998 Lander University Greenwood, SC Biology

1996 Clinton High School graduate Clinton, SC

Professional experience

June 2016-current

Conduent

Troubleshooting ios devices like iphones, ipads, ipods, macs, apple watches, software issues, scheduling genius bar appoinmtents.

June2014-March 2015

Sutherland Global

Tech support agent for Uverse, troubleshoting internet connection problems, assisting with tv issues, troubleshooting hardware, assisting customers with billing and services. Using SAP's like CRM and CAP (Customer Assistance Portal), OMS (Order Management System) and others to access customer accounts, sell/add products and services, billing, and to troubleshoot modem and connection issues.

June 2012-June 2014 West Corporation Customer Service Rep Assisted customers with accounts, placing orders, answering questions about products and services. July2013-current Apple/Kelly Services Call Director- routing customers to appropriate source for technical support assistance.

September 2012 to May 2013

WestAtHomeInsurance Licensed insurance agent, sell AD&D for Stonebridge Life Insurance Company

April 2012-September 2012 VIP desk Customer service for bluefly.com, helping customers make the best selections in designer clothing, billing, setting up accounts, return processing, customer follow up

October 2011-April 2012 Alpine Access Cust serv for MS Xbox Billing, hardware, troubleshoot tech issues with

consoles/software

August 2011- October 2011 Logisticare

Scheduled transportation for Medicaid

patients

March 2011- July 2011 Combined Insurance -Writes/Sells Life/Health Insurance Policies. -Follow up on existing customers for questions, claims, upgrades, etc.

Feb. 2010-July 2010 U.S. Census Bureau Anderson, SC Crew Leader Assistant -monitored/assisted enumerators taking the 2010 census reports.

Nov. 2007-Oct.2009 AT&T Residential Columbia, SC Customer Service Representative -assisted customers with new/existing service, explanation of bills, technical support. -received many honors and awards for reputable sales targets.

Oct. 2006-Nov. 2007 Insite Support Services Newberry, SC Licensed Insurance Agent P&C -quote/bind auto insurance policies for various companies such as Progressive, GMAC, Hartford, and Affirmative to name a few. -taking claims being reported by insured.

Dec. 2001-Jan. 2006 U.S. Food Service Glendale Heights, IL Dispatcher/Driver Check In Clerk -logged truck drivers in/out of warehouse -check freight for returns, damages, losses, etc. -scheduled inbound/outbound deliveries Languages Fluent in Spanish References Available Upon Request

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