Customer Service Control Specialist
Resume:
Paula Grant
Harvest, AL *****
**************@***********.***
Access Control Specialist Seasoned and detail-oriented access control specialist with extensive experience in professional services and premises security. Talented leader with top-notch abilities in customer service, site supervision, and enterprise oversight. Proactive and analytical professional with refined adeptness at coordinating, planning, and supporting administrative functions on all operational levels. Areas of expertise: Logistics Management DOT Regulations
Materials Handling DOD Clearance CCTV Oversight Data Entry Surveillance Telephone Etiquette
Microsoft Word Motivated Overnight Stocker brings 4 years of warehouse and merchandising experience. Stays on top of tasks in self-directed environments. Proven history of following planograms to quickly display merchandise on sales floor. Results-driven Overnight Stocker motivated to support sales and customer service areas by keep merchandise well-stocked and attractively arranged for purchase. Work Experience
Customer Service Representative
THE WHITESTONE GROUP-Huntsville, AL December 2022 to April 2024 responsible for verifying, inputting, and maintaining all badging information. This will include working directly with tenants, employees, contractors and the public to receive access to secure/restricted areas.
Answer customer inquiries and provide information about products or services. Address and resolve customer complaints and escalate complex issues as necessary. Maintain high standards of service quality and adhere to company protocols. Customer Service Representative
BOS Security-Huntsville, AL
July 2020 to December 2022
Maintain premises security by monitoring and authorizing access of various personnel Protect equipment and materials
Perform site security inspections
Verify identification credentials for visiting persons and assist in creation of temporary access credentials for certain individuals who visit premises Escort on-site personnel to restricted areas.
Prepared and maintained records and documentation pertaining to incidents. Prevented theft or misappropriation of goods, money or other items of value. Prevented theft or misappropriation of goods, money, or other items of value
Neutralized situations calmly with tact and common sense Prepared and maintained records and documentation pertaining to incidents Circulated among visitors, patrons, or employees to preserve order and protect property Monitored property to report unlawful activity
Circulated among visitors, patrons or employees to preserve order and protect property Prevented theft or misappropriation of goods, money or other items of value Monitored property to report unlawful activity.
Neutralized situations calmly with tact and common sense. Assist customers with issues, resolve complaints, and provide solutions efficiently. Ensure follow-up on customer requests and issues to ensure satisfaction. Document call details and outcomes accurately for future reference. Gather customer feedback and relay insights to management for service improvement. Food Preparation Worker/Delivery Driver
Jason's Deli-Huntsville, AL December 2019 to July 2020 preparing cold foods, slicing meat, peeling and cutting vegetables, brewing coffee or tea, and doing many other food service tasks. responsible for transporting goods from distribution centers to customers. Site Supervisor Security Specialist
Buford Security, LLC-Montgomery, AL
September 2019 to December 2019
Oversaw and ensured facility's day-to-day day operations and security Conducted regular inspections and maintenance of systems and equipment, including emergency instruments
Supervised and evaluated staff; interviewed new-hire candidates; onboarded and trained new hires
Managed sensitive information with confidentiality Ensured compliance with company or government regulations-as well as with contracted service-level agreements (SLAs)
Preserved up-to-date county, municipal, and state licensing Communicated with customers regarding products and services. Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Developed work schedules for team members to maximize shift coverage. Used critical thinking to break down problems, evaluate solutions and make decisions Demonstrated leadership skills in managing projects from concept to completion Worked flexible hours across the night, weekend, and holiday shifts Successfully operated heavy equipment such as forklifts. Used critical thinking to break down problems, evaluate solutions and make decisions. Demonstrated leadership skills in managing projects from concept to completion. Worked flexible hours across night, weekend, and holiday shifts. Worked flexible hours across night, weekend and holiday shifts. Dispatcher
Wide Open West-Warrenville, IL
October 2005 to March 2019
Conferred with customers to provide information about products and services, take and enter orders, cancel accounts, or obtain details of complaints Employed Mobile Navigation System to dispatch service and repair technicians to customer locations Addressed customer billing questions and concerns using ICOM and CSG billing systems Captained scheduling and location-monitoring efforts that led to 20% increase in area coverage.
Directed dispatching, routing, and tracking of 50 fleet vehicles. Maintained updated and detailed records of calls in the physical and electronic databases.
Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards.
Maintained updated and detailed records of calls in the physical and electronic databases.
Closely monitored dispatch board to triage and prioritize over 50 daily calls. Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards.
Maintained updated and detailed records of calls in the physical and electronic databases.
Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards.
Maintained updated and detailed records of calls in a physical and electronic database. Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards.
Maintained updated and detailed records of calls in physical and electronic databases. Maintained updated and detailed records of calls in physical and electronic database.
Maintained updated and detailed records of calls in a physical and electronic database Directed dispatching, routing, and tracking of 50 fleet vehicles Closely monitored dispatch board to triage and prioritize over 50 daily calls Directed dispatching, routing, and
Maintained updated and detailed records of calls in the physical and electronic database Maintained updated and detailed records of calls in the physical and electronic database
Closely monitored dispatch board to triage and prioritize over100 daily calls Directed dispatching, routing, and tracking of 50 fleet vehicles Closely monitored dispatch board to triage and prioritize over 100 daily calls Maintained updated and detailed records of calls in 100 and electronic database Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
Hospital Operator
Old Dominion Security-Richmond, VA
February 2015 to April 2016
Answered incoming calls and transferred calls to patient rooms Announced emergency messages using overhead loudspeaker system Processed on-call schedule for multiple departments Maintained customer interaction and transaction records; registered details of customer inquiries, complaints, comments, and actions taken regarding them. Completed work according to schedule and helped struggling team members. Received and processed both written and verbal instructions, prints and work orders. Verified documentation and work order requirements. Closely inspected parts for cleanliness and freedom from contaminants. Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
Security Officer
Safety Service-Chicago, IL
July 2004 to January 2007
Upheld premises security by monitoring and authorizing the entrance and departure of employees, visitors, and other persons
Conducted investigations into regulatory violations, pending legal proceedings, and litigations
Assisted attorneys in regulatory compliance activities relevant to Time Warner Cable services
Reviewed legal process documents to guarantee completeness and accuracy of information; ensured that process documents complied with state and federal guidelines. Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
Conducted regular patrols of key areas to spot and control security concerns Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building
Screened individuals and prevented the passage of prohibited articles into restricted areas.
Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
Regulated vehicle and pedestrian traffic onto building grounds. Conducted regular patrols of key areas to spot and control security concerns. Screened individuals and prevented the passage of prohibited articles into restricted areas.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
Regulated vehicle and pedestrian traffic onto building grounds Screened individuals and prevented passage of prohibited articles into restricted areas Screened individuals and prevented passage of prohibited articles into restricted areas. Machine Operator
Zacros-Addison, IL
January 2000 to June 2005
Programmed and operated computer-controlled machines to perform multiple functions on metal or plastic workpieces.
Operated machining equipment safely with team of operators. Complied with company and OSHA safety rules and regulations. Set up and run machinery to produce exceptional products for industrial needs Complied with company and OSHA safety rules and regulations Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjust machines to eliminate problems Set up and run machinery to produce exceptional products for industrial needs Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjust machines to eliminate problems. Updated daily production logs and informed management of production incidents or non- conformance issues.
Set up and run machinery to produce exceptional products for industrial needs. Kept detailed production records and identified hold-ups. Set up and ran machinery to produce exceptional products for industrial needs. Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems. Education
High School Diploma
Marshall High School - Chicago, IL
September 1987 to June 1991
Skills
• Creative Merchandising Liquor regulations and compliance Preparation of Appeals Purchase assistance
Stocking Shelves Merchandising
Stockroom Organizing ID verification
Point-of-sale system operation
• Security (10+ years)
• Windows (10+ years)
• Clerical experience (10+ years)
• English (10+ years)
• Hotel experience (2 years)
• Cash handling (8 years)
• CRM software (2 years)
• Driving (4 years)
• Restaurant experience (8 years)
• Customer support (10+ years)
• Communication skills (2 years)
• Computer networking (10+ years)
• Microsoft Access (10+ years)
• Planograms (4 years)
• Surveillance (10+ years)
• Databases (10+ years)
• Order Entry (10+ years)
• Materials Handling (8 years)
• Heavy Equipment Operation (4 years)
• Phone Etiquette (10+ years)
• Supervising Experience (2 years)
• Loss Prevention (2 years)
• CCTV (4 years)
• Microsoft Excel (10+ years)
• Payroll (2 years)
• Microsoft Project (10+ years)
• Typing (10+ years)
• Mobile applications (4 years)
• Assembly (8 years)
• Customer service (10+ years)
• Sales (4 years)
• Organizational skills (10+ years)
• Cooking (2 years)
• Kitchen experience (1 year)
• Hospitality
• Computer skills
• Data entry
• Microsoft Outlook
Certifications and Licenses
Guard Card
Driver's License
CPR Certification
Forklift Certification
Food Handler Certification
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