Receptionist

JOWELLÉ THOMAS

NATIONAL N DIPLOMA – MANAGEMENT ASSISTANT

Phone: +27-73-765-****

E-mail: ****************@*****.***

Date of birth: 28 July 2000

Location: Pietermaritzburg, Kwa-Zulu Natal

Willing to relocate: (Yes)

PROFILE

Highly passionate, driven, tech savvy and detail orientated South African female, with academic foundation in Management Assistance as well as 18 months in- service training in KZN Provincial Government. Determined to professionally enhance and utilize my current knowledge and skills as well as acquiring new ones in office administration and Management.

EDUCATION

UMgungundlovu Msunduzi TVET College:

Diploma in Management Assistance obtained in 2025

N6 Certificate in Management Assistance obtained in 2021

N5 Certificate in Management Assistance obtained in 2020

N4 Certificate in Management Assistance obtained in 2019

Pietermaritzburg Girls High School:

Matric National Senior Certificate obtained in 2018

SKILLS

Trilingual:

English (Native); Afrikaans (Advanced); IsiZulu (Intermediate)

Computer Literate:

MS Office (Word, Excel, Access, PowerPoint, Outlook)

Virtual Applications (MS Teams, Zoom, Google Meet)

COMPETANCIES

Valid driver’s license – Code B

Good verbal and written communication skills

Good Minute taking skills

Basic report writing skills

Strong organizational skills

Able to work independently or in a team

Strong interpersonal skills

Self-Disciplined with the ability to work under pressure with minimum supervision

Ability to absorb information quickly

Good numeric and mathematical accuracy

Excellent interpersonal skills

KNOWLEDGE

Working knowledge of administrative skills/practices

Sound knowledge on the operation and utilization of the following equipment: general Office Equipment I.e. Binding Machines, Dictaphones, computer, printer, photocopier, fax machine, data video projector

Working knowledge of the relevant legislation/policies/ prescripts and procedures

Working knowledge of supply chain management processes

Working Knowledge of bid appeals

Working knowledge of handling confidential information

Working knowledge of the Public Sector, knowledge and understanding of the regulatory framework for the Public Service E.g. Public Service Act, Public Finance Management Act (PFMA), Treasury Regulations, Constitution of the Republic of South Africa, Public Service Regulations, Service Delivery (Batho Pele).

Upholding a high standard of professionalism and etiquette at all times by adhering to code of conduct

EXPERIENCE

In-Service Trainee (May 2022 to October 2023): KZN Provincial Treasury: Office of the MEC

My in-service programme allowed me to acquire both practical and theoretical administrative skills relating to office management assistance in all sections within provincial government while simultaneously evolving my inter-personal skills. I was also given the opportunity to gain 1st hand experience regarding service delivery issues faced by the stakeholder of KZN. This exposure allowed me to galvanize my learning by understanding the importance each unit within a department plays to ensure these matters are resolved with speed. Furthermore, the program reiterated the significance of keeping abreast with relevant public service and departmental prescripts/policy in order to comply with processes that apply in the Directorate.

Listed below are duties that were assigned to me during my programme:

Administrative & Secretarial duties:

Provide and ensure effective and efficient reception/clerical support to all officials in the directorate

Assist with all registry services (high priority submissions and all correspondence)

Maintain electronic submission and correspondence database

Audit and reconcile outstanding submissions

Communicate all maintenance complaints and faults in the office reported by staff

Render Information Technology clerical support to all official within the directorate

Monitor stationery and grocery supplies within the component

Provide and ensure effective and efficient secretarial support services to the responsibility manager (diary management, daily reminders, S&T capturing, travel service bookings)

Render administrative support services (venue bookings and set up, agendas, minute taking, report compilation)

Supply Chain Administration duties:

Receive and analyze requests for required good/services

Facilitate the acquisition of standard items with the component through the compilation of specifications and provisioning form for items

Prepare procurement plans for events for review to ensure the acquisition of goods/services are in line with Departmental SCM Delegations and policy.

Provide administrative support through follows up with the bid and quotation unit

Provide administrative support through follows up with the evaluation and bid committee unit

Alert the responsibility manager regarding any delays in requests

Verify all received goods for quality and quantity against ordering documents

Make a follow up with if the delivery conditions reflected on the order form are not compiled with

Ensure all vendor feedback and supplier compliance forms are completed at delivery.

Liaise with service provider for an invoice once orders are received.

Finance Administration duties:

Render general financial management support services to the unit

Ensure all invoices are stamped and are in line with specification and order approval

Submit invoices to the responsibility manager for signature

Ensure all signed invoices are sent to the Finance unit for payment with 30 days from when services are rendered.

Request proof of payment to service providers when required.

Community Outreach Administration and Protocol Support duties:

Attend and assist in the preparation and co-ordination of all planning meeting documents (Agendas, logistic/ protocol checklist)

Create virtual meeting links and sent to relevant attendees

Provide administrative support during meetings (minutes/ resolutions/ updating checklists)

Follow up on acknowledgements of notifications and RSVPS of invitations sent out

Update event tracker daily to monitor progress

Liaise with external stakeholders and other departments regarding outstanding reports/ presentations when required

Assist in the editing of order of proceedings, briefing sessions, pre-event and main programs,

Ensure all briefing packs are prepared and printed before the event

Scribe community queries at all events for further processing within the unit

Ensure briefing session and main event venues are set up before the event in line with protocol polices.

Ensure information/scribing desk is set up before main event

Escort/usher designated stakeholders at the briefing session and main events

Ensure all protocol items are accounted for and packed away after the event

Receptionist: Andreas Stihl (Pty)Ltd- (February 2025 to date)

Listed below are duties that were assigned to me:

Answering Switchboard calls and queries

Attending to reception and anyone coming into the building which would include courier deliveries etc.

Travel arrangements and general administration for the Area Sales Managers who are based throughout the various provinces.

Doing daily attendance register

Bookings of motor vehicles

Ordering of groceries, stock, stationery etc.

Supervision of the cleaning staff

Booking of the boardroom for meetings

Attending to the catering arrangements for training

Arranging accommodation for the training as well as for the area sales managers

Controlling the keys to the building

Preparation of the monthly cell phone reports (Vodacom and Stannic)

Relief credit control

Relief processing of Creditors

REFERENCES

1.KZN Provincial Treasury – (Office of the MEC for Finance)

Name: Mrs. Shalaine Maharaj

Position: Deputy Director: Ministerial Support Service

Contact: 033-***-****

Email: ********.*******@***********.***.**

2.KZN Provincial Treasury- (Office of the MEC for Finance)

Name: Ms. Aurelia Adams

Position: Administrative officer

Contact: 033-***-****

Email: *******.*****@***********.***.**

3. Andreas Stihl (Pty)Ltd

Name: Ms. Anthea Simpson

Position: Senior Personal Assistant

Contact: 033-***-****

Email: ******.*******@*****.**.**

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