S K I L L S
Patient confidentiality
Patient scheduling
Compassionate and intuitive to the needs
of patients
HIPAA rules and regulations
Data entry
Safe patient handling
S U M M A RY
Results-oriented Scheduler with 2+ years of
experience in managing and overseeing the
scheduling of personnel and resources.
Highly organized with excellent problem-
solving skills. Knowledgeable Front Desk
Clerk with 2 + years of experience in the
hospitality industry. Excellent organizational,
communication, and problem-solving skills.
Highly-motivated Front Desk Coordinator
with 2+ years of experience in providing
excellent customer service and managing
front office operations. Possesses great
organizational skills and is able to work
efficiently under pressure.
C O N TACT
************@*****.***
Detroit, MI, 48221
Nicole
Thompson
W O R K E X P E R I E N C E
Medical Receptionist Jan 2023 - Oct 2023
MHP Farmington hills, MI
Coordinated patient referrals to other healthcare providers Communicated effectively with patients, healthcare providers, and other staff members
Processed referrals and prior authorizations
Assisted with patient scheduling, registration and check-in procedures Prepared and maintained patient medical charts
Maintained a clean and organized work area
Developed and maintained positive relationships with patients, families, healthcare providers and other staff members
PCA Mar 2019 - Mar 2021
Pace Of Southwest Michigan Warren, MI
Maintained accurate and complete records of patient care services Participated in patient care rounds and other meetings Assisted with patient positioning, transfers, and ambulation Maintained patient confidentiality
Demonstrated the ability to work well with other health care professionals and support staff
Detox Nurse Assistant Aug 2014 - Jan 2017
Detroit Rescue Mission Detroit, MI
Reviewed all incoming mail and transcribed weekly and bi-weekly dictation with a speed of 100 wpm
Produced contracts and completed document revisions, court document filings, and client billing
Scheduled appointments for court appearances and contacted clients for appointments
Analysed client balance sheets for auditing purposes and organized key evidence exhibits to prepare for trials
Developed positive working relationships with courts, clients, law enforcement members, and attorneys
E D U C ATION
Certified Nursing Assistant : Nursing Assistant Mar 2015 Ross Medical Education center, Warren, MI
C E R T I F I C ATIONS
Certified Healthcare Access Associate
A D D I T I O N A L I N F O R M ATION