Customer Service Front Desk

Curriculum Vitae of Nonceba Suzan

Vimba

Receptionist / Administration Assistant

*******@*****.*** 078-***-****

*** ******* ********,**** ****,Alexandra.2090

https://www.linkedin.com/in/nonceba-vimba-2737b41ab/ Nationality: South African

Professional Summary

A highly motivated and customer-focused receptionist with 3 years of experience in front desk management complemented by 1 year of expertise as a Lularides Customer Service Agent and 4 months as a Supervisor at Lulalab Foundation. Adept at delivering exceptional customer service ensuring seamless operations and fostering a welcoming environment. Holds a National Diploma in Local Government Management and possesses a strong foundation in administrative tasks,call handling and team coordination. Passionate about continuous learning and eager to apply my skills in a new industry while contributing to organizational success. Known for a keen attention to detail, strong communication skills and a commitment to providing top-notch service in all interactions.

Professional Experience

Front Desk Receptionist

Lulaway Holdings Wynberg, Sandton Feb 2022 – Present

● Provide hospitality by greeting and assisting walk-in clients, visitors, and employees ensuring a warm and professional first impression.

● Efficiently operate a multi-line switchboard accurately directing incoming calls to appropriate departments Update and maintain the company extension list on a monthly basis.

● capture the entry of candidate CVs into the Lulaway system.

● manage boardroom and training room bookings,calendar management for interviews and meetings, ensuring timely scheduling and availability.

● Monitor visitor access and ensure strict adherence to security protocols, including lift access and sign-in procedures.

● Compose, distribute, and manage internal communication, including emails,parcels and notices to ensure clear and effective messaging organization.

● Provide administrative support to HR and Lulaway teams in the onboarding process for new interns ensuring a seamless integration into the company.

● Perform various administrative tasks, including photocopying, data entry, and responding to email queries. Ensure all office equipment, including printers and fax machines, are operational and that toner is replenished as needed.

● Assist the Financial Manager with any assigned duties and tasks, providing support for various financial and administrative activities as required.

● Support the Tender Specialist by compiling, printing, and preparing tender documents for submission in various bidding processes.

● Order and maintain adequate stock of office stationery, consumables, and food supplies to ensure uninterrupted office operations. Lulalab Foundation 01/12/2024 Junior Supervisor

● Supervised daily operations of the sense fragrance project ensuring smooth workflow..

● Provided guidance and support to a team of 12 sense representatives under Yes4youth.

● Oversee interns payment processing and perform regular stock-taking of fragrance products they sell to ensure optimal inventory levels.

● provide weekly reports on key performance metrics to senior management.

● Ensured high standards of customer service and satisfaction addressing any escalated issues promptly.

Lularides 11/10/2022 Customer Service Agent

● onboarding process for new drivers they are recruited for different delivery platforms .

● Delivered excellent customer service in assisting riders and drivers with queries and concerns.

● Managed customer complaints and resolved issues in a professional and timely manner.

● Ensured effective communication between customers and drivers to enhance service delivery

Education

1. National Diploma in Local Government Management Tshwane University of Technology – Soshanguve

Jan 2015 – April 2022

Key Modules:

- Public Financial Management

- Human Resource Management

- Municipal Governance

- Public Policy and Service Delivery

- Project Management

- Local Government Law

- Local Government Developmental Studies

2. National Senior Certificate

Buhlebemfundo Secondary School – Tsakane,

Brakpan Jan 2012 – Dec 2014

Courses and Certificates

Youth Employment Service (YES) Quality Work Experience Programme YES 4 Youth

Oct 2021 – Sept 2022

Skills

- Office Administration & Filing

- Switchboard Operation & Call Handling

- Microsoft Word, Excel & Outlook

- Customer Service & Professional Communication

- Time Management & Prioritization

- Recruitment Support & Onboarding

- Problem Solving & Decision Making

- Data Capturing & Recordkeeping

- Team Collaboration & Confidentiality

Languages

- IsiXhosa

- IsiZulu

- Afrikaans

- English

References

Available upon request.

Contact this candidate