Customer Service Support Specialist
Resume:
Maria Garcia
Tempe, AZ *****
*********@*****.***
Professional Summary
Objective: To become a beneficial part of a successful company in which I can contribute my time and talents. In this new position I aspire to continually expand my knowledge base of how the company operates and dedicate years of loyal service.
Work Experience
Bilingual Customer Support Specialist
Zelle, Early Warning-Phoenix, AZ
October 2024 to Present
• Spanish/English Customer Service
• Multi-Channel communications, high call volume inbound calls
• Highly empathetic customer relationships, communicating clearly & concisely
• Active listening, creating relationships, confirming customer satisfaction & resolution
• Supporting customers with questions and concerns regarding banking information, statements, processing payments, money transfers & open claims for multiple types of disputes
• Escalated phone calls from primary line of support
• Researching and/or creating Fraud/Scam Cases
• Troubleshooting
• Adding or Removing Restrictions per case data
Bilingual Customer Service
Wells Fargo-Phoenix, AZ
January 2024 to October 2024
● Spanish/English Customer Service
● Multi-Channel communications, high call volume inbound calls
● Highly empathetic customer relationships, communicating clearly & concisely
● Active listening, creating relationships, confirming customer satisfaction & resolution
● Supporting customers with questions and concerns regarding banking information, statements, processing payments, money transfers & open claims for multiple types of disputes. Legal Partner Support Specialist
Freedom Financial Network-Tempe, AZ
July 2015 to July 2023
● Spanish/English Customer Service and legal partner support.
● Develop highly empathetic client relationships and earned a reputation for exceeding customer service.
● Support clients with billing and account issues using Salesforce.
● Assisted Attorneys with researching and resolving client accounts that have gone into legal action; advanced collections.
● Reviewed court documents and informed clients of resolution status and progress.
● Respond to client emails and law firm requests in a timely and efficient manner. Customer Service Advocate
Verizon Wireless-Chandler, AZ
January 2005 to May 2015
● Bilingual Customer Service, Sales and Technical support.
● Supported customers with billing and account questions.
● Managed high quality communication while handling large volume inbound calls.
● Developed highly empathetic client relationships and earned a reputation for exceeding Customer Service and Sales goals.
● Assisted customers with technical issues via email, text and telephone.
● Reviewed support cases for technical and troubleshooting accuracy.
● Resolved product issues and shared benefits of new technology. ● Recommended, selected and placed equipment and accessory orders based on customer needs and desires.
● Trained peers on updated material and new equipment. Customer Service, Sales Representative
Discover Financial Services-Phoenix, AZ
January 2002 to January 2005
● Bilingual customer support and sales representative. ● Supported clients with processing payments and billing inquiries.
● Multitasked with large volume inbound calls.
● Build rapport with every new client to strategize and find solutions for their account.
● Seeked selling opportunities throughout phone calls and made recommendations based on account information and our conversation.
Education
Cochise Community College - Douglas, AZ
July 1997 to December 1999
Highschool diploma
Douglas Highschool - Douglas, AZ
May 1997 to May 1997
Skills
• Bilingual- English/Spanish
• Collaborative team member & leader
• Microsoft Office/Word
• 20+ years customer service
• Organized/Detail oriented
• Highly motivated and energetic work attitude
• Proficient in computers
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