Data Entry Accounting Specialist

MAY **, **** • **** MCKEEN STREET, LAKELAND, UNITED STATES, 33811

• ******************@*****.*** • 813-***-****

JESSIE WILSON

PROFESSIONAL SUMMARY

Accounting Specialist with extensive expertise in customer service, finance, billing, and data entry. Demonstrated success in optimizing financial documentation and enhancing inter-departmental communication at Ally Bank. Passionate about leveraging skills to streamline operations and drive customer satisfaction in future roles. EMPLOYMENT HISTORY

ACCOUNTING SPECIALIST Jan 2022 - Feb 2024

Ally Bank Lakeland, Florida

CUSTOMER SPECIALIST Sep 2021 - Dec 2021

Eagle Help, LLC – Contract

CREDIT CARD COLLECTION May 2019 - Sep 2021

JP Morgan Chase

• Monitored accounts to Identify outstanding debts.

• Investigated historical data for each debt of bill.

• Processed payments and credits.

• Assisted with monthly closing.

ACCOUNTS RECEIVABLE/ COLLECTIONS Jun 2018 - Apr 2019 Concentrix – Contract

• Processed payments receipts from wire and ACH payments.

• Applied credit memos to correct invoices.

• Ran aging reports for past due customers.

• Maintained clients accounts.

LEAD IT REPRESENTATIVE / SOFTWARE TESTER Aug 2015 - Jun 2018 Harte Hanks

• Assisted customer with IT support.

• Provided services to NBA, MML and WWE customer.

• Handled escalation calls from Tier 1 Representative.

• Assisted with software testing.

• Created services ticket to solve problem.

FILE CLERK/ BILLING SPECIALIST Jan 2014 - May 2015 Law Firm of Daniel Consuegra

• Maintained confidential documents.

• Maintained accuracy in billing data using excel.

• Monitored employee’s attendance in ADP for payroll.

• Updated accounting records with new payments and balances.

• Assisted with bank reconciliation.

Assisted customers with online access, improving user satisfaction and reducing support queries. Collaborated with departments on inbound calls, enhancing inter-departmental communication. Set up new customer accounts, ensuring accurate data entry and compliance with regulations. Processed online applications, streamlining procedures for faster customer onboarding. Created invoices and credit memos, optimizing financial documentation and accuracy. Assisted customers with payment processes, ensuring accuracy and efficiency, enhancing customer satisfaction. Streamlined payment processes, optimized Excel-based aging reports, and enhanced billing efficiency, contributing to improved financial operations.

EDUCATION

2006 - 2010

Brandon High School

2015

Hillsborough Community College

SKILLS

Customer Service, Finance, Billing, Data Entry.

ADDITIONAL INFORMATION

PROFESSIONAL EXPERIENCE

Ally Bank

January 2022 – February 2023

• Accounting Specialist

• Assisted customers with online access

• Assisted other departments with inbound calls

• Set up accounts for new customers

• Assisted Customer with processing online applications

• Created Invoices and credit memos

PROFESSIONAL EXPERIENCE

Eagle Help, LLC – Contract

September 2021 – December 2021

• Customer Specialist

• Assisted customer with payments

• Assisted Management with aging reports in Excel

• Handled billed

PROFESSIONAL EXPERIENCE

JP Morgan Chase

May 2019 – September 2021

• Credit Card Collection

• Monitored accounts to Identify outstanding debts

• Investigated historical data for each debt of bill

• Processed payments and credits

• Assisted with monthly closing

PROFESSIONAL EXPERIENCE

Concentrix – Contract

June 2018 – April 2019

• Accounts Receivable/ Collections

• Processed payments receipts from wire and ACH payments

• Applied credit memos to correct invoices

• Ran aging reports for past due customers

• Maintained clients accounts

PROFESSIONAL EXPERIENCE

Harte Hanks

August 2015 – June 2018

• Lead IT Representative / Software Tester

• Assisted customer with IT support

• Provided services to NBA, MML and WWE customer

• Handled escalation calls from Tier 1 Representative

• Assisted with software testing

• Created services ticket to solve problem

PROFESSIONAL EXPERIENCE

Law Firm of Daniel Consuegra

January 2014 – May 2015

• File Clerk/ Billing Specialist

• Maintained confidential documents

• Maintained accuracy in billing data using excel

• Monitored employee's attendance in ADP for payroll

• Updated accounting records with new payments and balances

• Assisted with bank reconciliation

Contact this candidate