Medical Assistant Customer Service
Resume:
Rosemary Segovia
Brownsville, TX
*******.*********@*****.***
Resourceful Medical Assistant offering history of success coordinating Contact and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decreased costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality opportunity to work in fast paced environment that will offer professional growth.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Certified Medical Assistant
Kymera Independent Physicians - Carlsbad, NM
December 2022 to March 2023
• Rooming patient
• Triage
• Chart Prep
• Answering phone
• Oncology and hematology kits
• Phlebotomy
Certified Medical Assistant
Almouie Pediatrics - San Antonio, TX
March 2022 to November 2022
• Team leader
• Triage
• Rooming patients
• Reschedule patient
• Call in Rx
• Pro Auths
Medical Assistant
Family Practice - San Antonio, TX
June 2021 to March 2022
• Customer Service
• Referrals & Pro Auths
• EKGs
• UA & UDS
• Assisted providers with medical procedures
• Performed phlebotomy
• Provided wound care treatment
• Answered a high volume of phone calls
• Verified and scheduled patient appointments
• Escorted patients to exam rooms
• Recorded patient vital signs
Medical Receptionist/Medical Assistant
Rio Valley Dermatolgy - Brownsville, TX
January 2021 to June 2021
• Customer Service
• Send and receive patient records and documents and schedule surgical procedures and tests.
• Obtain pre-certification for health care services; commanded by supervisors for accuracy and timeliness.
• Verified data such as insurance coverage and patient demographics; manage and update charts to ensure all information is complete.
• Maintain orderliness and cleanliness of examination rooms. Medical Assistant
COASTAL CARDIOLOGY - Corpus Christi, TX
September 2020 to January 2021
1. Medical Billing and Coding numbers.
2. Venipuncture
3. Restocked, arranged and organized merchandise in front lanes 4. Capillary to drive product sales.
5. Urinalysis
6. Checked bills with counterfeit pens and examined coins to spot 7. Registration and refuse foreign currency.
8. EKGs
9. Worked closely with manager to solve problems and handle 10. Customer Service customer concerns.
11. Sterile Filed
12. Monitored employee performance and developed improvement 13. Proper use of PPE plans.
HIPPA
Offered hands-on assistance to customers, assessing needs and 1. Data collection and maintaining current knowledge of consumer preferences. analysis Trained team members in successful strategies to meet Administer Injection operational and sales targets. Employee scheduling
Managed inventory control processes to restore back stock, Triage control costs and maintain sales floor levels to meet customer Cardiac sonography needs.
OB/GYN procedures
Assessed job applications and made hiring recommendations to Patient Scheduling bring in top candidates for key vacancies.
Assisting with physical
Handled customer service by dealing with complaints, exams organizing stock and answering customer questions.
CPR
Maintained positive customer relationships by responding Phlebotomy
• Assisted with charting
• Cleaned patient rooms
• Recorded patient history
• Updated care plans
• Contacted patients for appointment reminders
• Measured accurate vital signs
• Performed venipuncture
• Assisted in minor procedures
• Performed numerous administrative duties
Medical Support Assistant
Loyal Source Government Services
June 2019 to August 2019
Rio Grande Valley, Tx
Organized patient records to research records, extract medical information and review records for completeness and accuracy.
Provided comprehensive medical care to over 30 patients daily to promote overall wellness and prevention of illness.
Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures. Collected and documented patient medical information such as blood pressure and weight. Called and faxed pharmacies to submit prescriptions and refills. Sanitized, restocked and organized exam rooms and medical equipment. Updated inventory, expiration and vaccine logs to maintain current tracking documentation. Maintained detailed records of test results by entering data and patient information into computer. Prepared and administered medications to alleviate patient symptoms. Performed clerical duties, such as word processing, data entry, answering phones and filing. Assistant Manager
Dairy Queen Texas - Port Aransas, TX
October 2018 to June 2019
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Prepared and submitted end-of-shift reports using Posi.. Answered questions about store policies and concerns to support positive customer experiences. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers by answering questions and fulfilling requests. Assisted customers with special services, account updates and promotional options. Helped over 800 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Educated customers on promotions to enhance sales. Medical Receptionist, Medical Assistant
Ramos Medical Group - Corpus Christi, TX
June 2018 to October 2018
Managed master calendar and scheduled appointments for 2 providers based on optimal patient loads and clinician availability.
Completed skilled administrative work to support all office staff and operational requirements. Organized paperwork such as charts and reports for office and patient needs. Maintained current and accurate medical records for over 100 patients. Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.processing.
Scheduled appointments for doctor visits and procedures using desktop calendar software. Coordinated patient scheduling, check-in, check-out and payments for billing. Promptly answered multi-line phone system and greeted callers enthusiastically. Adhered to strict HIPAA guidelines at all times to protect patient privacy. Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Obtained payments from patients and scanned identification and insurance cards. Scheduled, rescheduled and handled cancelled appointments for patients. Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Checked patient data including insurance, demographic and health history to keep information current. Collected and documented patient medical information such as BP and weight.
Obtained all prescribed laboratory testing.
Escorted patients to examination rooms.
Measured patient pulse oximetry.
Assisted physicians in follow-through of care.
Called and faxed pharmacies to submit prescriptions and refills. Submitted prescriptions to pharmacy via phone, fax or web. Directed patients to exam rooms, fielded questions and prepared for physician examinations. Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Medical Assistant
CareVille Pediatric - Beeville, TX
August 2017 to June 2018
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation. Completed clinical procedures and gathered patient data for interpretation by physician. Maintained detailed records of test results by entering data and patient information into computer. Obtained client medical history, including medication information, symptoms and allergies. Made appointments in IDX.
Obtained all prescribed laboratory testing.
Compiled necessary documents for surgical billing packages. Tested and recorded blood glucose levels.
Obtained pre- and post-treatment vital signs and weight. Prepared and administered medications to alleviate patient symptoms. Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation. Donor Support Technician
PHOBOTMIST - Brownsville, TX
November 2016 to July 2017
Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
Assisted with safe transfusions by conducting tests and completing blood counts. Assisted pathology team with skilled analyses by preparing tissue samples. Set up, maintained and verified sterility of lab equipment and tools. Maintained excellent attendance record, consistently arriving to work on time. Transported plasma to Lab station within 10 min of collecting draw Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Certified Medical Assistant Extern
PHOBOTMIST - Brownsville, TX
February 2017 to April 2017
Performed clerical duties, such as word processing, data entry, answering phones and filing. Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes. Monitored IV injection test accuracy using quality controls. Explained procedures to patients to reduce anxieties and increase patient cooperation. Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to Dr. Aquinas.
Medical Assistant Volunteer
Raul Yzaguirre School - Brownsville, TX
January 2017 to January 2017
Maintained detailed records of test results by entering data and patient information into computer. Directed patients to exam rooms, fielded questions and prepared for physician examinations. Medical Assistant Volunteer
Operation LoneStar - Brownsville, TX
July 2016 to July 2016
Documented vital signs and health history for 550 patients every Weekend.
Directed patients to exam rooms, fielded questions and prepared for physician examinations. Conducted monthly and quarterly inventory of supplies using facility cost reporting records. Education
HIGH SCHOOL DIPLOMA
South Texas Vo-Tech Institute - Brownsville, TX
April 2017
High school diploma
Veterans Memorial Early College High School - Brownsville, TX June 2016
Skills
• Calendar Management
• Medical Receptionist
• Medical Billing
• Phlebotomy
• Venipuncture
• Medical Scheduling
• Medical Records
• Medical Coding
• Laboratory Experience
• Triage
• EMR Systems
• Experience Administering Injections
• Medical Imaging
• Employee Orientation
• Patient Care
• Cash Handling
• Medical office experience
• Documentation review
• Spanish
• Office experience
• Customer service
• Microsoft Office
• Pediatrics
• English
• Multilingual
• Phone Etiquette
• Vital Signs
• ICD-10
• HIPAA
• Office Management
• Insurance Verification
• Clerical Experience
• Nursing
• Medical Terminology
• Childcare
• Primary care
• Time management
• CPT Coding
• Transcription
Certifications and Licenses
Certified Medical Assistant
CPR Certification
BLS Certification
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