Digital Marketing Customer Service

Saad Naeem

***********@***********.***

***********@*****.*** +1-631-***-**** www.linkedin.com/in/m-saad-naeem Business graduate specialization in Marketing, seeking a full-time position to enhance my skills in the following areas: Data Analysis & Visualization Market Research & Consumer Insights Strategic Marketing & Brand Positioning Digital Marketing & Campaign Performance Customer Experience, Engagement and Relation Management Project Management Performance Analysis Data Analysis Content Strategy Interactive Dashboards Data/Text Mining

EDUCATION Bachelor’s Degree – Bachelors in Business Administration - CGPA 3.2 SZABIST (Shaheed Zulfikar Ali Bhutto Institute of Science and Technology) February 2021 - 2025

PROFESSIONAL EXPERIENCE Bagel & Deli Creation West Babylon, NY

Sales Associate July/2024 – August/2024

Prepared and customized bagels with various toppings and spreads.

Managed cash register transactions and provided customer service.

Efficiently handled multiple orders while communicating with customers. Mobilink Microfinance Bank Ltd. Islamabad, Pakistan Intern (Brand & Digital Marketing) February/2024 - April/2024

Analyzed customer engagement trends and digital marketing effectiveness.

Assisted in social media campaign planning and content creation.

Contributed insights for improving the user experience of the Dost App. Askari Bank Islamabad, Pakistan

Summer Intern July/2023 – August/2023

Supported staff members in their daily tasks, reducing workload burden.

Assisted in financial transactions, report preparation, and customer service.

Analyzed banking trends using Excel, enhancing decision-making processes. INTERESTS AND SKILLS

Interests: Marketing & Branding, Entrepreneurship, Digital Media & Content Creation, Current Affairs & Business Trends - Event Management

Technical Skills: Market Research & Analytics, Power BI & Tableau, Digital Marketing & SEO, Microsoft Office (Excel, PowerPoint, Word), Project Management

Soft Skills: Time Management, Presentation & Public Speaking, Problem Solving, Collaboration & Adaptability, Leadership & Critical Thinking, Public Relations, Teamwork

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