Customer Service Project Management
Resume:
Jennifer Doyle
*** ********* ** **********, ** 60062 708-***-**** ***********@*****.***
Retail Merchandising
PROFESSIONAL
SKILLS: Ø Comprehensive experience in all aspects of retail management and operations, including strategic planning, start-up operations, marketing & promotions, new product rollouts, sales forecasting, competitive analysis, and profit analysis.
Skilled in revenue generation, cost reduction, expense control, budget planning, development, and forecasting.
Proven abilities in identifying growth opportunities and creating and executing successful short- and long-term business strategies resulting in multi-million dollar bottom-line results.
Highly skilled in staff management and training at all levels.
Strong background in customer service/satisfaction, vendor/client relations, process improvement, and project management.
Visionary leader with the ability to implement creative business solutions, motivate staff, improve profit performance, and streamline operating procedures.
EXPERIENCE: Crate and Barrel Furniture Merchant Assistant 2013-2024
Northbrook, IL
Crate and Barrel Custom Furniture Coordinator 2004 – 2013
Northbrook, IL
Act as a liaison between stores, vendors and eCommerce regarding all custom order issues and concerns.
Process and manage $16 million furniture sales annually. Create, review, edit, track and update all custom purchase orders for designated stores
Collaborate with vendors, Distribution Centers and Cross Docks regarding receiving issues and concerns.
Consult with stores and vendors to resolve outstanding financial and invoice discrepancies on custom order invoices
Support all efforts and initiatives across all business channels in an effort to maximize company sales growth and profitability.
Produce the Stock Plus handles each season and oversaw distribution to stores.
Joined MMS Project as Stakeholder in 2013 and attend all Stakeholder meetings
Created internal communication website for MMS Project
Jennifer Doyle Page Two
Crate and Barrel eCommerce Furniture Merchant 2001 – 2004
Naperville, IL
Processed and managed eCommerce Furniture sales and assisted in expanding the eCommerce Furniture division.
Processed eCommerce furniture sales daily
Provided excellent customer service to eCommerce furniture customers
Trained new eCommerce furniture associates
Crate and Barrel Retail Store Manager 1996 – 2001
Littleton, CO
Relocated to Denver, CO to open a new location in Littleton, CO as the Office Manager (1996-1997). Assisted with inventory delivery and set-up, staff hiring/training.
Processed daily balance sheets and prepared daily deposits
Assisted sales floor staff daily
Managed store office staff
Promoted to Department Manager (1997-1998).
Managed and re-ordered product for assigned product department
Coordinated new stock locations with stockroom staff
Maintained store displays
Promoted to Assistant Manager (1998-1999).
Supervised Department Managers
Scheduled staff
Assisted with staff hiring/training
Promoted to Store Manager (1999-2001). Managed a store staff of 75 (125 during the holiday season) with an annual store revenue of $10 million.
Responsible for staff hiring/training/reviewing/schedules
Reduced overall payroll expenses by streamlining job duties and implementing training initiatives
Reviewed and adjusted store budget annually
Coordinated placement of new season product on the salesfloor with Store Designer
Coordinated placement of new season product in the stockroom with Stockroom Manager
Achieved an 85% employee retention rate through effective communication, training, and organization of job duties
Jennifer Doyle Page Three
Crate and Barrel Human Resources Assistant 1995– 1996
Northbrook, IL
Assisted human resource department with new-hire processing.
Assisted human resource department with new-hire processing/intake, Cobra payment processing, and miscellaneous projects
Answered front desk phones
COMPUTER
SKILLS: Microsoft Office (Word, Excel, PowerPoint)
AS400
EDUCATION: College of Lake County 1990-1993
Bachelor of Arts Degree
Jennifer Doyle
730 Lexington Court Northbrook, IL 60062 708-***-**** ***********@*****.***
Date: February 27, 2025
Dear Hiring Manager,
As an accomplished professional providing leadership, vision, and strategic direction, I am confident the skills I can bring to your organization will be an asset to you.
Briefly, my qualifications include:
Well-versed in customer/vendor relationship management, operations, and business forecasting, as well as proposal development and high-impact presentation delivery.
Direct accountability for operations and profitability of $14 million in furniture sales annually.
My in-depth knowledge of the phases of retail business operations, both at a local and regional level, along with specialized abilities that set my performance apart, enables me to offer a genuinely unique talent. I am confident I can bring a combination of skills, experience, and abilities that will be of value to your organization.
A detailed summary of my qualifications is listed in the enclosed resume.
If you have any questions, I can be reached at the number or email address listed above. Thank you for your consideration.
Sincerely,
Jennifer Doyle
Encl.
Jennifer Doyle
730 Lexington Court Northbrook, IL 60062 708-***-**** ***********@*****.***
References:
Daphne Parpart
Professional
Amy Stuempges
Professional
Dr Mina Farhadieh
Professional
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