Customer Service Team Member
Resume:
TAMIRA HAWKINS
**** ********* ***, ************, ** 19131
**********@*****.***
Enthusiastic, determined, organized applicant that focuses on exceptional customer service by greeting customers, assisting with store inquiries, and purchases. Providing services to market goods, exceeding profits as well as quota. Participates in proactive team efforts to achieve departmental and company goals. Works to deliver positive customer experiences in clean, well-maintained workspace at a timely, efficient, and effective rate.
WORK EXPERIENCE
Store Team Member
11/2022 to 06/2023
Target
North Wales, PA
Maintained general knowledge of departments to help customers quickly locate products and merchandise. Maintained Inventory.
Managed stocked items, marked prices for items based on specific deals/promotions. Allocated for salvaged, damaged, and misused items.
Managed teams to dispose of damaged items. Such as clothing, toys, and electronics. Attended the requirements of customers, prepared orders and delivered items to customers. Interacted positively with team members and customers to promote commitment to organization’s vision and values. Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards Peer Mentor Integrated Studies
09/2022 to 06/2023
Gwynedd Mercy University Gwynedd
Valley, PA
Organizing Notes for Peers with Academic disabilities and/or physical disabilities. Note-taker and peer mentor for students auditing specific courses. Review Course Materials with students outside of class hours to identify key details presented within lecture if student still might not have understood.
Analyze students’ consistent behaviors that may possibly delay them from accumulating sufficient knowledge of coursework. Provided guidance and recommended coping mechanisms for youth dealing with difficult issues. Daycare Assistant
09/2023 to 01/2024
Our Sons and Daughters Daycare
Baltimore, MD
Boosted daycare efficiency by implementing streamlined organizational practices, fostering a supportive environment. Passionately contributed to a stimulating daycare setting, making every day a vibrant learning adventure for children. Revamped daycare routines, boosting operational efficiency and enhancing child engagement. Cultivated a nurturing atmosphere, ensuring a safe and inviting space for child exploration. Store Team Member
Warehouse Fulfilment Associate
01/2024 to 04/2024
Amazon
Sparrows Point, MD
Maintained accuracy in inventory tracking, reducing errors at Amazon. Eagerly tackled inventory challenges, ensuring accuracy through proactive measures. Analyzed and optimized inventory processes, securing a consistent rate of stock tracking. Applied Industry safety standards, including Occupational Safety and Health Administration. (OSHA) Prepared orders for shipment by systematically picking, packing, and labeling merchandise. Warehouse Worker -Package Handler
11/2024 to 12/2024
UPS
Philadelphia, PA
● Responsible for sorting and organizing parcels based on their intended destinations before loading them onto delivery vans.
●Thoroughly Scans, reads, and assigns the carton for proper grouping.
●Confirm packaging labels for regrouping designated shipment locations. SKILLS
Critical thinking Analytical Adaptability
Product tagging Inventory/cataloging Food/Hygiene Safety Customer service Quality Control Excellent Communication (Written/spoken) Interpersonal Skills
EDUCATION
Esperanza Cyber Charter School
High school or equivalent
Philadelphia, PA 10/2022 to
06/2022
Institute for Advanced Learning and Research
Defense Manufacturing
Danville, VA
07/2024 to 10/2024
Gwynedd Mercy University
Business Management
Gwynedd Valley, PA
08/2022 to 06/2023
AWARDS
Catherine McAuley Scholarship
06/2022
Awarded to students with a cumulative GPA of at least 3.52. Students accepted into the Honors Program often are awarded a McAuley Scholarship and may be eligible to apply for the prestigious full-tuition Presidential Scholarship. Delta Lambda Alpha Award "First Year Academic Success" 01/2023
A national honor society that recognizes students’ academic success during their first year at a college or university. CERTIFICATIONS / LICENSES
OSHA Outreach Training
06/2024 to 06/2024
It offers workers both fundamental and advanced training on common safety and health hazards encountered in the workplace. Students receive an OSHA 10-hour or 30-hour course completion card at the end of the training. HAAS Certification
07/2024 to 10/2024
Offers certification in basic CNC Machining operations, proper machine safety, and fundamental machining processes. GD&T Certification
07/2024 to 10/2024
Demonstrates proficiency in the understanding and application of geometric dimensioning and tolerancing, and displaying understanding and interpretation to engineer drawings. NIMS Certification
07/2024 to 10/2024
Verifies my ability to accurately perform the work of a CNC machine operator. Volunteer /Community Services
o Community volunteer giveaway
07/2024
o Supplemented resources to backpacks, food services, vaccinations, community outreach resources, and sports and general physicals in support of the Danville community.
o Danville Riverwalk Trail Trash Pick-Up Community Service 08/2024
- Cleaning the community riverwalk of trash and debris throughout the Danville community.
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