Customer Service Problem Solving

Stephanie Allen

*** ****** ******** **** *** 704-***-****

Dallas, NC 28034 *******@***.***

SUMMARY

** ***** ** ******** **********. Honesty, integrity, and hard work have led to progressive growth in responsibility. I am pursing to a challenging business environment where my decision-making, problem solving, and communication skills will lead to business success.

DHL Global Forwarding 07/2021 - Present

Supervisor of Air Export/Import

Oversees our Air Department KPI’s.

Work with my team one on one’s to ensure on time transit to our customers.

Coordinate with shippers and gateway to schedule freight

Creates and confirms transport order to ensure pickup of the shipment at origin

Prepares export documentation, including entry into computer operations program, in accordance to country requirements

Responsible for timely completion of export documents and coordinate with both customer, vendors, airlines, shipping lines and truck dispatch for timely movement of cargo

Ongoing communication with customer and overseas offices, creating pre-alerts regarding shipment movement and requirements.

Checks responses from counterparts and finalizes validation of required documents

Follow-up with carriers to keep track of departure information and updates

Responsible for file level profitability

Audit charges for accuracy prior to sending to accounting for payment

Confirm payment responsibility (depending on terms) and audit credit status if needed

Ensure customer profiles are accurate and updated

Work with Cargo Wise 1 to monitor and set up shipments

Complete Export Declaration to file AES for custom clearance

Utilize Excel / Word / PowerPoint

Follow up on flight details

Provide Customer Service to all International employees and customers.

Maintain a professional environment.

Work with Gateway to move freight to meet our on-time performance

Superuser for our Air Freight / Import department

Lead and assist our department to provide excellent services to our clients

Familiar with TSA regulations / Screened Freight

Dangerous Goods IATA Certified

ATI Specialty Materials, Monroe, NC 07/2010-07/2021

Shipping Coordinator/Administration of Operations

Coordinate Export Shipments for all U.S. & International Locations.

Communicate timely shipping information to applicable locations and personnel.

Request quotes from and negotiate rates with Forwarders for Ocean and Air Shipments

Arrange Bookings with Freight Forwarders.

Provide government paperwork, including but not limited to working with Export Compliance on Licensing Documents.

Utilize Oracle with all Domestic / Export Shipments

Complete all Depot Certifications for all Warehouse Orders

Respond to freight related billing questions from suppliers and accounts payable

Effectively lead cross-functional root cause and corrective action to resolve shipping issues

Prepare, review and audit and track freight bills for shipments.

Process and complete shipping information in ABS

Utilize Exel / Word / PowerPoint

Communicate with Domestic and International Sales Reps

Letter of Credit Verification

Review Sales Orders for Tolerances and any additional requirements

Charlotte Mecklenburg Schools, Ballantyne Elementary School, Charlotte, NC 02/2009-06/2009

Secretary/Registrar – Temporary Position

Supported School Principal and Assistant Principal on several projects

Utilized Word, Excel and PowerPoint

Utilized NC Wise entering students schedules, withdrawing students, entering referrals

Withdrew students that were transferring

American Wick Drain Corp. Monroe, NC 04/2008-01/2009

Inside Sales Account Manager

Worked with MAS 200 database.

Review, adjust and enter all sales orders, purchase orders, sales quotes

Assisted Sales Reps with freight, pricing, sales quotes, customer quotes

Worked with DOT specifications

Worked closely with all Clients on their accounts relating to pricing, shipping, quotes

Utilized Word, Excel, PowerPoint, MAS 200

Have developed into the liaison between the plant floor operations staff and office staff

Customer Service Representative

Assisted customers in product selection, processed orders, advised of order status, helped arrange shipment and followed up with customers to ensure their satisfaction.

Support both Inside and Outside Sales department, Office Manager / Production Support

Charlotte Mecklenburg Schools, Northeast Middle School, Charlotte, NC 08/2006-06/2007

Secretary

Supported School Principal and 3 Assistant Principals on several projects

Maintained the Disciplinary Data Report for all three grade levels

Helped students and parents on several projects

Utilized Word, Excel and PowerPoint

Worked with NC Wise and Connect ED

Enrolled students utilizing NC Wise

Withdrew students that were transferring

Worked with CUM folders on students for each grade level

Continental Tire North America, Charlotte, NC 08/2001-06/2004

Administrative Assistant (position downsized, chose to stay home with child)

Worked for several Department Managers assisting them in daily reports

Excel, Word and PowerPoint

Maintained three department payroll and personnel files

FN Thompson Construction Company, Charlotte, NC 03/1999-05/2001

Project Secretary

Provide Administrative support for 3 project managers and 1 project executive on several Construction projects

Worked with Prolog 4.0 & 5.0, Excel, Word and PowerPoint

Office Manager on a construction jobsite working with the TIAA-CREF project

Duties included writing contracts, purchase orders, change orders, submittals and RFI’s for all subcontractors.

Worked closely with Superintendents on daily reports and worked directly with Subcontractors

Worked with Estimators on bid packages

Bank of America, Charlotte, NC 04/1995-11/1998

Administrative Assistant

Supported 2 Senior Vice Presidents and 3 Vice Presidents

Attended Senior staff meetings

Made Travel arrangements

Prepared presentations utilizing PowerPoint

Utilized Word and Excel

United States Diabetic Supply Company, Charlotte, NC 08/1994-04/1995

Office Manager

Verified Health Insurance on hundreds of diabetic patients

Verified Patients Records

Worked with Nobel House Software to maintain patient’s data

Shipped out supplies monthly to patients

Billed Medicare and private insurance companies

Some QuickBooks experiences

Eastman Kodak Company, Rochester, NY 06/1992-05/1994

Administrative Assistant

Supported the D Team on several projects

Utilized Word, Excel

Education

Genesee Community College, Batavia, NY

Accounting, Business Law, Public Speaking

Greece Arcadia High School, Rochester, NY

Business

References

Will Yazigi – Previous Station Manager at DHL Global - 980-***-****

Alex Ruppe – ATI Specialty Materials - Superintendent- Shipping/Freight Manager – 704-***-****

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