Customer Service Credit Card
Resume:
Madison Rodriguez
Objective Contact
Customer-focused professional, seeking to leverage strong
communication and teamwork skills in a dynamic
environment. Dedicated to delivering exceptional service and contributing to the success of a reputable organization. **********@*****.***
Brookfield, IL
Education
North Park University-
some college in Psychology
Food Handler Certified
Experience
Hooters
Waitress 12/2024-Now
• Provided exceptional customer service by greeting guests, taking orders, and delivering food and beverages promptly.
• Maintained a friendly and energetic atmosphere while adhering to Hooters’ brand standards.
• Suggested menu items, upsold promotions, and ensured customer satisfaction.
• Handled cash and credit card transactions accurately using POS systems.
• Assisted with food running, table bussing, and maintaining cleanliness in the dining area.
• Worked efficiently in a fast-paced environment while ensuring quality service.
• Followed all health, safety, and sanitation guidelines. Olive Garden
Waitress 10/2024-02/2024
• Delivered exceptional dining experiences by greeting guests, taking food and drink orders, and ensuring prompt and accurate service.
• Provided menu recommendations and upsold specials, enhancing the guest experience.
• Assisted with food and beverage delivery, ensuring orders were accurate and met quality standards.
• Processed payments and handled cash, credit card transactions, and tips using POS systems.
• Maintained a clean and organized dining area, including resetting tables, refilling drinks, and assisting with general restaurant upkeep.
• Delivered excellent customer service in a fast-paced environment while adhering to company policies and health regulations. Skills
• Costumer Service
• Communication
• Attention to detail
• Cash handling
• Inventory
management
• Teamwork
• Problem solving
• Retail sales
• Quality control
• Multitasking
• Food safety and
hygiene
• Collaborated with team members and kitchen staff to ensure smooth operations and customer satisfaction.
Dunkin Donuts
Crew Member 08/2022-12/2023
• Provided excellent customer service by taking orders, preparing food and beverages, and ensuring accuracy.
• Operated cash register and handled cash, credit card transactions, and drive-thru orders efficiently.
• Prepared and served coffee, donuts, and other menu items in a timely manner while maintaining quality standards.
• Maintained cleanliness and organization of the store, including the dining area, kitchen, and restrooms.
• Restocked inventory and supplies, ensuring products were fresh and ready for customer orders.
• Followed all food safety and sanitation guidelines to ensure a safe and clean environment.
• Collaborated with team members to ensure smooth and efficient store operations.
• Assisted in training new crew members and supporting team goals to meet performance standard..
Wrigley Field
Retail Associate 03/2021-08/2022
• Provided exceptional customer service by assisting guests with purchasing merchandise, answering product questions, and ensuring a positive shopping experience.
• Operated point-of-sale (POS) systems to process transactions accurately and efficiently.
• Maintained a clean and organized sales floor, restocking merchandise, folding apparel, and ensuring displays were visually appealing.
• Monitored inventory levels, assisted with stock replenishment, and helped manage product displays.
• Ensured compliance with company policies and procedures, including cash handling and loss prevention.
• Assisted in setting up and breaking down retail areas during events, ensuring smooth operations.
• Engaged with customers to promote team spirit and create a welcoming environment during games and events.
• Collaborated with team members to meet sales goals and provide a high level of customer satisfaction.
Sams Club
Cashier 05/2020-03/2021
• Provided exceptional customer service by accurately scanning and processing merchandise, handling cash, credit, and debit transactions using POS systems.
• Assisted customers with inquiries, processed returns and exchanges, and resolved issues to ensure a positive shopping experience.
• Maintained a clean and organized checkout area, ensuring products were bagged and packed efficiently.
• Monitored register drawers to ensure proper cash handling and balanced cash at the end of shifts.
• Promoted Sam's Club membership, upsold products, and assisted with membership renewals.
• Ensured compliance with company policies regarding safety, returns, and loss prevention.
• Collaborated with team members to ensure efficient store operations and assist customers when necessary.
• Assisted in restocking merchandise and maintaining a clean store environment.
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