Data Entry Specialist

KATHLEEN G. GUNTHER

**** ******** ***, **********, ***** 75006

804-***-**** **************@*****.***

Experience

**/**-**-**/** Bank of America,

Dallas Texas

Data Entry Specialist III - Treasury Management-Healthcare Operation

Responsibilities:

Operate Data Entry devices to input records, lists or other data points into an electronic format.

Receive, validate, update and verify data of incoming claims and batches.

Key Explanation of Benefits according to client specifications.

Verify OCR data in each individual transaction for accuracy after data entry input.

Perform Claim and check level balancing.

Responsible for the accurate and timely data entry and validation of claims images scanned through the claims imaging system and communicating any trends, issues or items of concern regarding the quality of the claims received as well as the quality of the scanning process resulting in the inability to effectively and accurately enter or validate claim data.

09/13-/11/19 PNC Financial Services Group

Richardson, Texas

Data Entry Supervisor, Treasury Management-Healthcare Operation

Oversaw operations workflow to ensure Healthcare Operations met all Service Level Agreements

Provided coaching and development to team members

Implemented standards for data entry keying.

Increased departmental employee engagement and satisfaction by 40%

Championed Betterway process improvement initiative for data entry keyers

Led operations team in Greenfield Bridge Platform Conversion

Reviewed and submitted over 30 Template Modifications/ Requests

Implemented Employee Engagement Committee to boost departmental morale

Tracked statistical data to hold keyers accountable for standards.

93% of team members met monthly goals required of them

Data Entry Specialist/SME- Treasury Management-Healthcare Operation

Interpreted and processed via data entry a variety of Explanation of Benefits /Correspondences

Categorization and quality assurance of incoming claims and batches

Keying Explanation of Benefits, set standards for data entry stats

Verifying IOCR data in the production for accuracy after data entry was performed

Performed Claim and check level balancing via data entry

Interacted with internal / external service partners to resolve client escalations

01/12-06/12 Old Republic Default Management Services

Dallas, Texas

Valuations Team Lead

Interacted with internal / external service partners to resolve client escalations

Supervised and lead a group of associates to meet the required daily objectives

Supported the mortgage loan servicing functions through involvement in various customer servicing function

Organized work of others and assist in department training and reporting

Managed team portfolio to ensure all assets are being managed. Responsible for coordinating with the U.S. counterparts and attorneys for loan resolution

Coordinated activities of the department with the manager to include work flow monitoring, process improvement, training, reporting and special projects

Trained operators on essential Knowledge and understanding of Mortgage market and Default Servicing processes

Oversaw pricing approvals for Interior and Exterior BPO’s

08/89-10/11 First Union/Wachovia Corporation/Wells Fargo

Dallas, Texas

Operations Manager III, Dallas, Texas

Managed employee mandatory training sessions

Led financial services company ranks America’s 12th largest private employer, exceeding $130 billion in market values, with over 275,000 team members

Managed non-exempt team members of 28 at the Addison, Texas Item Processing site

Managed multiple shifts of Items Processing Operations for 2nd shift and Statement Sorting for 3rd shift

Directed the daily operation of a high-performance team of 35 in the areas of proof, ATM, Sorter Operation, Deposit Correction, Reconciliation and Receipt & Distribution, Data entry in all functions.

Skills /Certifications

Continuous Process Improvement Vendor & Partner Management

Coach Development Staff Development

Risk Management Control Training & Development

Managing Multiple Diverse Operations Data loss Prevention (DLP)

Project Management Corporate Procurements

Day I & II Check Processing Operations New Product/System Implementation

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