Customer Service Guest Services
Resume:
Denise Bezona
Carlisle, Ohio
************@*****.***
Scheduling Coordinator
HR Specialist
Experience with EMR
Recruiting
Customer/Guest Services
Professional, Dedicated, Team-player with excellent communication and customer service skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Guest Services
Oklahoma City Zoo and Botanical Gardens-Oklahoma City, OK February 2024 to June 2024
Providing Guests a safe and fun experience at the Zoo. Handle financial transactions accurately on multiple Point of Sale devices.
Guide and provide relevant information & assist Guests by providing information about the Zoo's animal collections and conservation efforts.
Provide excellent customer service to Guests while remaining on schedule and safety conscious. Collaborate with other Zoo departments and Zoo partners. Work special events and buyouts at the Zoo.
Enforce Zoo's rules and regulations.
Report comments and/or complaints to supervisors.
Home Health Aide
The Key Homecare-Sarasota, FL
July 2022 to September 2023
• I also worked from June 2021 until December 2021 at Help At Home Home Care which changed to TheKey Homecare.
Caring for clients in their home or facility or community helping them to stay safe and independent. Assisting with ADL's, medication reminders, transportation to appointments, errands. HR Administrator
DENTAL CARE ALLIANCE LLC-Sarasota, FL
December 2021 to July 2022
Worked from home and in the Corporate Office.
Onboarding procedures, handle employee queries.
Familiar with icims and SharePoint.
Adhere to HIPAA regulations.
Maintain all I-9s. Conduct exit interviews.
Responsible for Subpoena and unemployment correspondence for offices in multiple states. Laid off in July 2022.
HR Specialist/Care Coordinator
Golden Heart Senior Care-Centerville, OH
October 2015 to December 2021
Worked from home during COVID.
Manage and process all medical records.
Knowledge of medical terminology.
Assisted with scheduling, maintaining the schedule and all changes. Full cycle Recruiting in Healthcare
HR Specialist in all capacities of Interviewing, Hiring, training, retaining employees. Onboarding procedures for all clients and patients, excellent interpersonal and communication skills. Handle queries regarding onboarding.
Develops and follows a clear and defined process of recruiting, screening, training and hiring quality caregivers. Job requisition management.
Caregiver Supervision:
Organizational management skills
Supervisory visits
Responsible for assisting in the coordination of patient care with Referrals. Assisted with clients records in maintaining files and upkeep on all orders and client notes. Put together new employee files and keep records & charts in order. Background checks and other Administrative duties. Staffing Manager/Recruiter
Brookdale Senior Living-Kettering, OH
March 2007 to October 2015
Recruiting and staffing for the Circulating Nurse Pool for Dayton/Cincinnati. Created and maintained the schedules on a daily basis. Scheduling and monitoring the schedule for nurses in the field. Addressing any problems that would arise with nurses schedules.
Always assessing staffing needs. Familiar with the use of Google maps for scheduling nurses to communities that are not in their area.
Assisted with processing release of Information requests. Assisted with Medical records
Completed data entry and any other Administrative duties as needed. Recruiting, interviewing, orientation and training of new nurses. Traveled to Brookdale Communities to assist with any needs or problems. Conducted training and refresher courses for the CNA's and Orientations and Onboarding. Audit new employee files for required paperwork.
I also assisted the Activities department with setting up and breaking down different activities for the Residents.
Education
High school diploma
Talawanda High School - Oxford, OH
August 1982 to June 1986
Skills
• Memory Care
• Medical Office Experience
• Senior Care
• Recruiting
• Interviewing
• Employee Orientation
• Human Resources
• ATS
• Home Care
• HR sourcing
• Microsoft Outlook
• Human resources
• Kronos
• Customer service
• Communication skills
• Time management
• Human resources management
• SharePoint
• Computer skills
• HRIS
• Microsoft Office
• Organizational skills
• Talent acquisition
• Medical records
• Skilled nursing facility
• Long term care
• Medical terminology
• EMR systems
• Dementia care
• Home health
• Supervising experience
• Workday
• Conflict Management
• Phone etiquette
• Data entry
Certifications and Licenses
AED Certification
CPR Certification
BLS Certification
Professional In Human Resources
Driver's License
Assessments
HR: Compensation & benefits — Proficient
February 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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