Support Specialist Customer Service

Saikumar

Support Specialist

Email: ********.****@*****.***

Phone:510-***-****

OBJECTIVE:

Dynamic and customer-focused professional with 2+ years of experience in operations coordination and customer service. Skilled in logistics, documentation, inventory management, and resolving client inquiries. Strong communicator and multitasker, dedicated to streamlining processes, supporting technical teams, and delivering excellent customer experience. Recognized for problem-solving abilities, attention to detail, and cross-functional collaboration. Committed to contributing to organizational success through efficient, team-based execution.

SKILLS PROFILE:

Excellent verbal and written communication skills

Strong interpersonal skills and ability to empathize with customers.

Ability to assist the company progress with innovative ideas.

Excel at multi-tasking and taking on new projects.

Positive attitude; always up for the next challenge

Proficient with MS Word, Outlook, Excel, and Power Point

Experience in handling confidential paperwork and proprietary information.

Ability to take accurate phone messages and deliver messages promptly.

Excellent customer relations background & support.

Data Entry and Reporting, Multitasking and Time Management.

Product/Service Knowledge

Remote Desktop Support

Industry Regulations Awareness

Technical Support Jan 2023 – June 2024

Quantum Bricks, Newark, DL

Responsibilities:

Responded promptly and courteously to customer inquiries via phone, email, and chat channels.

Provided accurate information and assistance to customers regarding products, services, and account inquiries.

Expert in advanced Excel functionalities, including complex formulas, V-lookups, pivot tables, and data analysis.

Identified and resolved customer issues efficiently while adhering to company policies and procedures.

Educated customers on product features, benefits, and usage to enhance their experience and promote loyalty.

Collaborated with team members and cross-functional teams to ensure timely resolution of customer issues.

Handled incoming and outgoing calls, directing them to the appropriate extensions.

Collected customer data and accurately entered it into the database.

Used spreadsheets to create and analyze reports, contributing to data-driven decision-making.

Trained incoming employees in company procedures and best practices.

Developed and maintained comprehensive spreadsheets for financial reporting, budgeting, and data tracking, ensuring accuracy and efficiency.

Automated repetitive tasks using Excel macros, significantly reducing manual workload and increasing productivity.

Provided training and support to team members on Excel best practices and advanced features.

Created detailed and user-friendly spreadsheets for utility billing, improving accuracy and efficiency in billing processes.

Technical Support Representative June 2021 - Dec 2022

Tek Tron IT, Dublin, Ohio.

Responsibilities:

Assisted sales team in managing customer inquiries, order processing, and after-sales support.

Liaised between customers and internal departments to ensure seamless communication and resolution of issues.

Provided product information and recommendations to customers, contributing to sales growth and customer satisfaction.

Prepared sales reports, analyzed data, and identified opportunities for process improvement.

Gained rapport with patients, physicians, and representatives to ensure excellent service delivery.

Created efficient filing systems to maintain an organized office environment.

Worked on projects given by Manager and completed them in a timely manner.

Handled all incoming calls and routed them to proper extensions.

Collected past due premium payments and processed credit card payments.

Utilized Microsoft Office applications and SharePoint for document creation, management, and collaboration.

Ensured documentation was accurate, concise, and easy to understand, meeting high standards for writing, detail, editing, and information design.

Scheduled and re-scheduled appointments for clients.

Organized filing of daily customer documents and miscellaneous data entry.

Assisted in planning and execution of company Open House events.

Accurately entered new client data and client placements into the database.

Managed all outgoing and incoming mail and faxed outgoing paperwork.

Education:

Bachelor’s in computer science from Kakatiya University 2016.

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