Customer Service H
Resume:
CUSTOMER SERVICE LEAD
Charlene
Ramirez
OBJECTIVE
Dynamic and dedicated customer service professional eager to contribute exceptional communication and
problem-solving skills to elevate customer satisfaction, foster lasting relationships, and drive brand loyalty. CONTACT
Whittier, CA
**************@*****.***
EDUCATION
PLATTE COLLEGE - ANAHEIM
IT Program
LA SERNA HIGH SCHOOL
High School Diploma
SKILLS
Microsoft Office Suite
Adobe
Sage
Project Management
Shopify
TrueCommerce
Zen Desk
Red Points
Salsify
Power BI
Centric
Synaps Commerce
EXPERIENCE
CUSTOMER SERVICE LEAD
Outward Hound 2020-2025
• Managed high call volumes while maintaining
professionalism and courtesy.
• Supervised staff and delegated duties to
improve team efficiency.
• Ensured compliance with quality control
policies and streamlined workflows.
• Trained new employees on IT systems and
software.
• Addressed and resolved internal and external
complaints effectively.
PRODUCT DEVELOPMENT ASSISTANT
Coaster Company of America 2018-2020
• Managed furniture orders by planning,
budgeting, and coordinating projects.
• Resolved conflicts through active listening,
relationship-building, and finding common
ground.
• Supported project development and
successfully executed initiatives.
• Delivered exceptional customer service in-
person and over the phone.
CUSTOMER SERVICE MANAGER
XenonProject.Com 2012-2018
• Evaluated departmental operations to identify
opportunities for enhancing customer service.
• Delivered prompt, friendly, and informed
support for inquiries and complaints.
Contact this candidate