Application Engineer

James (Hasan) Garlick

**** ********* ******* **. ******, GA 30097

678-***-**** ************.****@*****.***

Professional Summary

Results-driven IT Professional with 10+ years of experience in systems engineering, network administration, and technical support. Proven expertise in Azure administration, Cisco Meraki, Active Directory, and software deployment. Adept at troubleshooting, process improvement, and cross-functional collaboration in fast-paced environments. Strong background in IT strategy, infrastructure management, and cybersecurity.

Technical Skills

Systems & Network Administration: Active Directory, Windows Server, Cisco Meraki, Azure, SolarWinds

Cloud & Virtualization: Microsoft Azure, Office 365, Intune

Software & Tools: Teamcenter X, SolarWinds, ConnectWise, Clonezilla, Salesforce

Security & Compliance: Information Assurance, Kaspersky, GPO Management

Hardware & Networking: Cisco Routers/Switches, Fortinet, Aruba, Zebra Printers, RF Scanners

Professional Experience

DXC Technology – Sr. Analyst III / Software Engineer Sep 2023 – Present

Design, develop, and test software applications based on user requirements, ensuring optimal functionality.

Serve as Teamcenter Administrator and Azure Administrator, managing deployments and system configurations.

Debug and resolve production issues, collaborating with senior engineers to meet project deadlines.

Assist in the development of software solutions by writing, testing, and debugging code.

Collaborate with team members to meet project goals, taking direction from senior team members.

Learn and grow within the software engineering field by actively participating in training and mentoring programs.

Participate in troubleshooting and resolving technical issues, under the guidance of senior engineers.

Document and share technical knowledge via Microsoft Teams, improving team efficiency.

Mauser Packaging Solutions – Network Administrator May 2018 – Aug 2023

Configured and maintained Cisco Meraki switches, firewalls, and routers across 30+ warehouse sites.

Led network infrastructure upgrades, including MDF/IDF deployments and LAN surveys using Advanced IP Scanner.

Managed mobile devices (Intune), Okta directory services, and Group Policy Objects (GPOs).

Provided Level 2-3 technical support via ServiceNow, resolving complex IT issues for end-users.

Safelite Fulfillment Inc. – Infrastructure Engineer Nov 2016 – Mar 2018

Deployed and upgraded Windows/Android-based systems for distribution centers, including Zebra printers and RF scanners.

Administered Azure cloud services and maintained Cisco/Aruba/Fortinet wireless networks.

Coordinated with third-party vendors for hardware procurement, RMA processing, and Active Directory management.

Hewlett Packard Enterprise – Enterprise Server Support Engineer Feb 2014 – Nov 2016

Resolved hardware/software issues via Salesforce ticketing system in a large call center environment.

Conducted technical training sessions and ensured SLA compliance for enterprise clients.

nThrive (formerly Precyse Solutions) – Technical Support Analyst II Jan 2012 – Feb 2014

Provided LAN/WAN support, Active Directory/Exchange account management, and Kaspersky security oversight.

Created disk images (Clonezilla) and trained new hires on IT systems and software.

Managed Autotask ticketing system

Create training documentation for onboarding orientation.

Education & Certifications

Master of Science – Information Assurance Strayer University (2016-2018)

Bachelor of Science – IT (Cybersecurity) Strayer University (2012-2014)

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