Customer Service Team Members

JACOB ROSE

*** ******** ***, ******, ** ***** · 859-***-****

************@*****.*** · linkedin.com/in/jacob-rose-1630b5121 To obtain a challenging position with a company that promotes growth through achievement, values determination, and strives to deliver excellent service. EXPERIENCE

MAY 2017 – MAY 2023

PRICING ANALYST, CVS OMNICARE

• Analyze complex data from multiple internal and external sources.

• Reprice transactional level detail to provide new contractual pricing strategies to prepare underwriting financial documents.

• Review existing customers utilization to determine gross margins and profitability.

• Work with the account management team to develop pricing strategies to acquire new business and retain existing customers.

• Train and mentor new team members.

• Advanced Excel skills including functions, macros, formulas, pivot tables, VLOOKUP’s, etc.

• Running and developing queries from multiple data warehouses.

• Adhere to all federal and state compliance rules including State Medicaid and State MFN.

• Proactively worked with both internal and external sources to ensure each analysis would have appropriate data to complete a variety of requests. SEPTEMBER 2010 – MAY 2017

SUPERVISOR, LAROSAS PIZZERIA

• Maintained high standards of customer service during high-volume, fast-paced operations.

• Trained and coordinated scheduling with team members to ensure seamless service.

• Ensured food safety guidelines to deliver a quality product to customers. EDUCATION

AUGUST 2012 - MAY 2016

BACHELOR OF SCIENCE FINANCE, NORTHERN KENTUCKY UNIVERSITY

• Minor in Economics and Business Administration

• GPA: 3.35/4.0

• Achievers Scholarship

• Dean’s List

2

AUGUST 2012- MAY 2016

TAU KAPPA EPSILON, NORTHERN KENTUCKY UNIVERSITY

• Vice President 2014-2015

• Most Improved TKE member 2014

• TKE All-Star 2014

• 40+ hours of volunteer work

SKILLS

• Analytical

• Accountability

• Communication

• Problem Solving

• Time Management

• Collaboration

• Adaptability

• Critical Thinking

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