Customer Service Operations Specialist

Kayla Tilton

Phone:908-***-**** Email: *****@***********.*******.***

LinkedIn: https://www.linkedin.com/in/kayla-tilton-a518b6184/

EDUCATION

Rutgers University, Rutgers School of Arts and Sciences - New Brunswick, NJ September 2021 - May 2024

Bachelor of Arts in Human Resource Management. GPA: 3.5/4.0 Relevant Coursework: Organizational Behavior, HRM & Benefits, Employment Law, Global HRM

WORK EXPERIENCE

Aveanna Healthcare Toms River, NJ

Operations Specialist October 2024 - Current

Ensured compliance by maintaining and auditing nurses' files, including CPR certifications, nursing licenses, and annual renewals

Onboarded and interviewed new nurses to assess suitability for the organization

Coordinated schedules for over 70 nurses and 40 patients, resolving conflicts through collaborative planning, ensured 95% shift coverage

Processed and finalized weekly payroll, maintaining accurate payroll files and ensuring timely submissions

Acted as the main communication liaison for employees and patients, providing top-tier customer service

Shutterfly (Lifetouch) Remote

Recruiter May 2023 - November 2023, May 2024 - September 2024

Conducted daily phone screenings for 60+ candidates and scheduled interviews with hiring managers

Reviewed 90+ resumes weekly, identifying qualified candidates and streamlining decision-making processes

Met and exceeded hiring goals for assigned districts

Collaborated with hiring managers on intake calls, developed intake documents, and performed weekly check-ins

Leveraged tools such as Jobvite, Indeed, Employee Central, and Microsoft Teams to manage recruitment processes

Phillips Enterprises Inc. Ocean Township, NJ

Administrative HR Assistant (Part-Time) Nov 2023 - May 2024

Provided administrative support to the HR department, streamlined calendar management, improving team scheduling accuracy by 20%

Coordinated weekly team meetings and assisted with onboarding new employees

Maintained daily communication with clients and vendors to ensure operational efficiency

Panera Bread New Brunswick, NJ

Team member (Part-time job) June 2022 – September 2023

Delivered exceptional customer service to over 50 customers per shift

Prepared and served food while adhering to company standards, consistently maintaining quality and efficiency

HR Intern Remote

The Borgen Project March 2023 – May 2023

Managed and posted 15+ job listings weekly on platforms such as Simplicity and VolunteerMatch.

Reviewed applications and conducted interviews, contributing to an efficient hiring process

Secured $100+ in donations to support global poverty reduction initiatives

SKILLS

Technical Skills: Microsoft Office Suite (Excel, PowerPoint, Word), Microsoft Teams, Jobvite, Indeed, Employee Central, Calendly, Workday, MyUnity, GLS, Google Workspace (Docs, Slides), HTML, JavaScript

Soft Skills: Problem-solving, Communication, Time Management, Organization, Attention to Detail, Conflict Resolution, Reporting and Documentation, Interpersonal Skills, Continuous Development

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