Administrative Assistant Support

NADINE MARIE SPURR

Oak Park, IL ***** 773-***-**** ******.*****@*****.***

REMOTE ADMINISTRATIVE PROFESSIONAL

Proactive and detail-oriented Administrative Support Specialist with 9+ years of experience in high-volume environments, both onsite and remote. Proven success in calendar management, digital communication handling, document preparation, and cross-functional coordination. Adept at juggling multiple priorities while maintaining accuracy and confidentiality. Highly skilled in Microsoft Office Suite, Google Workspace, and CRM tools. Recognized for streamlining operations, improving response times, and consistently exceeding performance targets.

CORE SKILLS

● Calendar & Schedule Management

● Email & Phone Correspondence

● Digital File Organization

● Report & Document Preparation

● Travel & Meeting Coordination

● Cross-Functional Collaboration

● Remote Communication Tools

● CRM & Project Management Systems

● Microsoft Office Google Workspace Zendesk Jira Concur PROFESSIONAL EXPERIENCE

Uber — Remote

Customer Support Specialist – High Priority Social Media 2021 – Present

● Managed escalated digital communications across social platforms, maintaining a 100% quality score.

● Opened and handled high-priority, time-sensitive social media cases, reducing response lag and improving resolution rates.

● Partnered with multiple internal teams to ensure complete and accurate follow-up, enhancing brand trust.

Tracking Specialist II

● Oversaw top-tier client accounts including Coca-Cola, Aldi, and Procter & Gamble, optimizing daily operations and logistics.

● Reassigned to underperforming accounts to restore service quality and client satisfaction.

● Conducted onboarding and training for new hires, and led cross-functional shadow sessions to promote best practices.

Amazon

Learning Coordinator / Administrative Support – Amazon Logistics (AMZL) 2015 – 2021

● Supported multiple site launches and daily operations through effective scheduling, document management, and stakeholder communication.

● Led the Ambassador Program and Trailer Dock & Release program, reinforcing team readiness and compliance.

● Maintained training records with 95–100% compliance through coordination with People Managers.

Shipping and Delivery Support (SDS)

● Designed and led “Project Midway” training across the US and Canada, ensuring package delivery efficiency.

● Chaired regional improvement initiatives and managed internal communication for remote teams.

Assistant Manager – Prime Now

● Streamlined inventory operations, labor allocation, and daily reporting in high-volume environments.

● Spearheaded site launch teams in Boston and Miami, supporting full administrative and operational readiness.

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