Customer Service Assistant Manager

FELICIA HIVES

458-***-**** *.**********@*****.*** Birmingham, AL 35208

PROFESSIONAL SUMMARY

Experience in security, hotel, non-profit, and maintenance environments. Demonstrates professionalism and a strong work ethic to enhance operational efficiency. Good customer service skills. Dedicated and reliable. Hard worker. Detail-oriented. Develops and maintains effective working relationships with coworkers, supervisors, and clients/customers. Good verbal and written communication skills. Quick learner. Positive attitude. Able to plan, organize, and prioritize work. Team player.

WORK EXPERIENCE

Assistant Manager Sober Living, Linwood, CA 11/23 – 11/24

Entered client intake information in the computer system and kept accurate records of each residents' progress, program participation, and any incidents or issues.

Prepared and cooked meals for the transitioning ex-felons (approximately 16 – 18 people).

Monitored security cameras and notified the manager of any unusual behavior or security breaches.

Monitored entrances and exits, verified the identity of individuals entering the premises, and took any necessary follow-up actions.

Kept the facility cleaned and organized.

Security Guard Securitas, Birmingham, AL 2014 – 2019

•Provided security at assigned facilities including the Birmingham Public Library and Walmart.

•Drove vehicle around the Walmart parking lot to observe and deter any suspicious activity or potential threats, and used a two-way radio to notify a supervisor of potential criminal activity.

•Monitored CCTV (Closed Circuit TV) cameras at the main branch of the Birmingham Public Library to spot unusual behavior or security breaches and took appropriate follow-up actions. Also, patrolled the inside of the library to keep the peace, provide directions, assistance, or information to visitors or employees.

•If a dispute or disturbance arose, intervened by speaking with individuals to de-escalate tensions, ensuring a peaceful resolution.

Maintenance Worker Edco Maintenance, Birmingham, AL 2009 – 2014

•Performed a wide range of cleaning and maintenance tasks at new shopping malls and hotels.

•Cleaned mirrors, floors, windows, etc. at newly constructed shopping malls to prepare them for opening.

•Completed maintenance and housekeeping work at hotels that were transitioning to new ownership to prepare them for occupancy.

•Mowed grass, used weed eaters to cut around walkways, driveways, and landscaped areas, and trimmed hedges to maintain properties.

Banquet Server Sheraton Hotel, Birmingham, AL 2005 – 2008

•Arrived early to assist in setting up the event area, including setting up tables, chairs, linens, centerpieces, and any other decor.

•Ensured the tables were set with the correct number of settings, plates, glasses, silverware, and napkins, following the hotel’s standards and event specifications.

•Brought food to the tables in a timely and professional manner, ensuring that it was presented beautifully. Depending on the event, this might involve plated service or buffet-style serving.

•After the event was over, helped clean the banquet area by removing tables, chairs, linens, and any remaining trash. Ensured the venue was returned to its original state or ready for the next event.

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