Class A Property Management
Resume:
BIANCA JACKSON
Los Angeles, CA *****
***************@*****.***
OBJECTIVE
Results-driven professional leveraging 12 years of experience in property management [Class A Commercial, HOA & Residential] to pursue new opportunities.
QUALIFICATIONS
● Proven track record in building positive relationships with commercial tenants, addressing concerns, and resolving conflicts effectively.
● Capability to oversee property maintenance requests, coordinate with vendors and ensure timely completion of repairs.
● Knowledge of lease agreements, including terms, renewal processes, and compliance with lease clauses.
● Experience in tracking property expenses, monitoring budgets, and identifying cost-saving opportunities
● Proficiency in managing property documents, tenant files, and maintaining accurate records.
● Excellent communication skills to interact with tenants, vendors, and potential clients in a professional manner.
● Understanding of local commercial property laws, including building codes, tenant rights, and fair housing regulations.
● Familiarity with property management software [Yardi] for tenant tracking, lease management, and financial reporting.
● Ability to identify issues, analyze situations, and implement solutions to resolve property management challenges.
WORK EXPERIENCE
Farragut North 919 18th Street, LLC June 2024 - April 2025 Washington, DC Assistant Property Manager
Class A+ Commercial Mid-rise
919 18th Street
● Provide full administrative support, including phone support, reports, filing and distribution of correspondence. Coordinate office supplies in absence of a property administrator
● Assist in lease administration activities, including abstracting leases and keeping our database current
● Prepare and coordinate bid proposals and service contracts
● Obtain aging report for management and follow up on all delinquencies
● Ensure invoices are processed in accounting with appropriate back-up and according to established procedures
● Oversee maintenance of work order and purchase order systems
● Ensure Certificates of Insurance for tenants and vendors are up to date
● Ensure that above standard tenant bill-backs for electrical usage, after hours HVAC, and other similar charges are processed in a timely manner
● Assist supervisor with aspects of annual budgets preparation and monthly financial reports
● Responsible for leading regular inspections of properties with janitorial and landscape providers and any other service provider as directed by the manager
John Hancock Life Insurance January 2024 - June 2024 Long Beach, CA Interim Assistant Property Manager
Class A+ Commercial High-rise
111 W. Ocean Blvd
● Assist and support with the operations and financial responsibilities of the portfolio
● Relationship building with all tenants to quickly solve tenant problems that may arise and managing tenant satisfaction in efforts to ensure a high level of tenant retention
● Support the planning, budgeting and control of operating and capital expenditures
● Administer and assist in the preparation of annual budgets, forecasts, monthly reports, and variance reports
● Supervise and assist with accounts receivable and accounts payable
● Responds to tenant requests and needs and coordinates with Property Management and Building Staff Teams to resolve the issues
● Oversee in the selection and performance of vendor services, including preparation of request for proposals and service agreements
Cruzan Management June 2023 - December 2023 Glendale, CA Interim Assistant Property Manager
Class A Commercial High-rise
Supervised staff of 30
505 N. Brand Blvd
● Demonstrate a positive, professional, and customer service focused attitude about the company with coworkers, tenants, clients, and the public whether contact is by mail, telephone, electronic or in person.
● Establish and maintain positive relationships with internal and external tenants and vendors
● Perform property inspections on a regular basis and make recommendations to maintain and enhance the asset
● Responsible for scheduling and facilitating maintenance with vendors and tenants.
● Prepare correspondence and memos to tenants and vendors
● Maintain accurate and pertinent information for vendors and tenants
● Document and track all certificates of insurance from vendors and tenants
● Support the compliance of property safety standards, assist in the Fire and Life Safety training, and maintain the building emergency response plans and procedures, along with its related documentation of compliance
● Perform supportive tasks alongside the Property Manager.
● Constantly strives for improvements in work process and results to better meet broader team and stakeholders’ expectations.
● Bid work for repairs and maintenance and capital improvements. Keep accurate records of current space conditions including roof, HVAC, utilities, and special circumstances.
● Coordinate submission of compliant insurance documentation with tenants, insurance agents, and Property Managers.
● Maintain complete and accurate property files and records, with an emphasis on documentation for future reference. Provide prompt, detailed and accurate general status reports on all properties assigned as requested.
● Ensure that tenants’ needs are heard and resolved as approved by Property Manager and company-wide Standard Operating Procedures.
● Ensure that all community, property, management, and client expectations are met.
● Maintain and oversee all tenant amenities, including but not limited to onsite fitness center, conference room, EV car chargers, lobby cold brew and kombucha stations, tenant events, and other related items.
● Communicate thoroughly while working directly with engineering, parking, janitorial and security staff. First Service Residential January 2022 - January 2023 Glendale, CA Hospitality Experience Manager - Excelsior at the Americana at Brand Homeowners Association 101 unit luxury mid-rise condominium community
● Represent First Service Residential and the Association by delivering exceptional 5-star customer service and ensuring 100% homeowner satisfaction
● Demonstrate a strong understanding of the association’s governing documents
● Serve as Manager-on-duty on weekends and holidays or when Supervisors are unavailable
● Collaborate with maintenance and housekeeping staff to ensure maximum resident satisfaction
● Greet homeowners, guests and vendors in a welcoming and professional manner
● Observe building activities as captured by surveillance cameras and displayed on security monitors; report suspicious activities to management, or law enforcement
● Facilitate resident services including clubhouse reservations, coordinating move ins / move outs in accordance with approved association hours
Temp Agencies January 2020 - January 2022 Los Angeles, CA Leasing Consultant / Asst. Manager
Altana ; Atelier ; Aven Apartments
● Connect with prospective residents through phone calls, appointments, and follow-up communications.
● Show off our community by walking the property with prospective residents and delivering a persuasive sales pitch about the benefits of living in an Equity Residential apartment home.
● Manage the leasing process by guiding new residents through each step, completing and verifying all lease applications and sharing results with applicants.
● Keep accurate records of prospective and current residents, as well as rent and inventory.
● Handle transactions like accepting rent and deposits and inspecting move-ins and move-outs.
● Collaborate with talented teammates to identify and solve any apartment issues that arise.
● Plan fun activities that help build a strong sense of community amongst residents. Inspire Cali, Inc. April 2017 - January 2021 Los Angeles, CA Founder
Inspire Cali was a social impact consulting company specializing in celebrity engagement. We specifically helped nonprofits to secure celebrity endorsements and personal appearances for cause marketing campaigns.
● Seamlessly planned and directed social events for local charities featuring prestigious celebrity clients
● Booked talent, transportation, photographers, keynote speakers, entertainment, activities, donated products and services for local charities in Los Angeles, and maintained a portfolio of vendors
● Managed scheduling conflicts for event staffing, volunteer coordinators, caterers, building operations, event set-ups and breakdowns, and served as a primary point of contact
● Inspired families experiencing homelessness to become better versions of themselves, one event at a time
SRO Housing Corporation October 2015 – March 2017 Los Angeles, CA Property Manager - Renato, James Wood, Angeles Inn Apartments (Multi-Site) 250 units Supervised staff of 5
● Supervise property personnel, including scheduling and training staff; Rent collection; Maintain resident files; Manage facility work orders and supply orders; Manage pest control processes; Report writing; Tenant conflict resolution; Perform 100% inspections; Manage unit turnover process; Refer residents to supportive services; Serve violations/legal notices, Coordinate move-outs etc. GlassRatner Advisory & Capital Group LLC January 2013 – October 2015 Orlando, FL Property Manager - Sky Pines Apartments 118 units
Supervised staff of 3
● Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
● Assists in managing the client/owner relationship by meeting with the regional manager’s and owner’s, providing updates and information about the property’s performance, and responding to owner requests as needed. P.D.Q Coolidge Formad L.L.C July 2008 – January 2013 Orlando, FL Property Manager - Peppertree, Bordeaux, Lakeside Village Apartments (Multi-Site) 300 units Supervised staff of 7
● Collect rent, advertise vacant units, report property’s financial status and occupancy rate to owners, conduct property tours, process applications, schedule and oversee contract vendors, negotiate project bids including maintenance, landscaping, security etc. EDUCATION & CERTIFICATIONS
Real Estate Trainers 2025 Los Angeles, CA
Online
Real Estate License (Currently enrolled)
Glendale College 2025 Glendale, CA
Business Administration (Currently enrolled)
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