Customer Service Medical Receptionist
Resume:
Kali Lasater
Wendell, ID *****
***********@*****.***
Work Experience
Medical Receptionist/Referral Specialist
North Canyon Medical Center-Gooding, ID
September 2024 to April 2025
Patient Access Representative
St. Luke's Health System-Twin Falls, ID
September 2022 to September 2023
Checking in patients, scheduling patients, answering phones, routing calls, updating patient information Inventory Management Coor
Love's Travel Stops & Country Stores-Bliss, ID
July 2021 to July 2022
Shift supervisor, Cashier, Inventory control, checking in vendors, submitting invoices for payment, balancing propane sales, balancing cashier cash drawers, balancing on hand cash and change. Miscellaneous Temporary Jobs
American Staffing-Twin Falls, ID
November 2020 to April 2021
Was sent to DMV in Gooding to help with Covid restrictions for customers. Was sent to Seastroms to work on packaging parts.
Potato Grader
State of Idaho-Twin Falls, ID
October 2020 to November 2020
Sorting potatoes for grading purposes.
Accomodations Engineer
Mr Gas Travel Center/ Triple S Oil-Jerome, ID
April 2018 to September 2020
Taking care of inside and outside maintenance, including but not limited to taking care of trash, filling washer fluid buckets, replacing paper towels and squeegees, cleaning showers and taking care of laundry. Checking in vendor freight, putting freight away and balancing invoices. Inspecting and filling propane tanks. Cleaning bathrooms and showers and making sure all products are full in both areas. Keeping inventory lists of products, ordering products needed for Comdata systems. Experience with multiline phone, faxing, email, Comdata systems, CATScale, and POS systems. Running credit and debit cards, counting change back to customers. Using kitchen equipment including fryers, ovens, etc. Customer Service Representative
C3-Twin Falls, ID
August 2016 to April 2018
Started working with FedEx, looking into problems with package deliveries and missing packages. Transferred to Cox Communications Account Services. Worked with new and existing customers on setting up services, moving services to new address and adding new products to current services. Also worked with billing questions and concerns and helped customers get into new package deals to help lower their bills. Also worked with customers asking for a supervisor to solve issues. Coached other agents on how to improve their customer service skills and selling skills. Customer Service
Valley Country Store-Jerome, ID
January 2014 to September 2016
Customer service, helping customers find products, look up products online for them, filling propane tanks, running forklift, pulling products for customers. Merchandising. Doing full resets of products, including helping to reset entire stores with new or updated products off of prints. Using computerized POS system to ring up products, fuel purchases, etc. Taking ROA's for customer accounts. Product ordering and inventory.
Education
Associate in Computer science/business
Fayetteville, AR
June 1993 to July 1995
High school diploma or GED in General Studies and computers Fayetteville High School West Campus - Fayetteville, AR August 1991 to May 1993
Skills
• Project Management (10+ years)
• Assembly (10+ years)
• Insurance Verification
• Customer Service (10+ years)
• Word (10+ years)
• Freight Experience
• Supply Chain
• Inventory Control
• Multi-line Phone Systems
• Medical Scheduling
• Clerical Experience
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