Customer Service Care

Blanca Dominguez

San Bernardino, CA ***** 1-909-***-**** *******************@*****.***

Summary

Dedicated remote Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Records Management

Business Correspondence

Customer Experience

Payment Acceptance

Scripted Conversations

Team Oriented

Outbound Calls

Customer Care

Microsoft Office

Collections

Experience

MENTOR 11/2024 - Current

All Things Are Possible - San Bernardino, California Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.

Facilitated group activities for mentors and mentees to build relationships and foster collaboration. Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.

Provided advice to mentees on career paths, job opportunities and educational options. Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success. Established and maintained strong, trust-based relationships with all mentees, fostering a supportive and positive environment.

Acted as a role model, demonstrating professionalism, ethical behavior, and a positive attitude in all interactions. Collaborated with other mentors and professionals to share best practices and enhance the mentoring program's effectiveness.

REMOTE CUSTOMER RELATIONS REPRESENTATIVE 11/2022 - 02/2023 Quadient - San Bernardino, California

Compiled weekly and monthly performance metrics related to customer relations activities. Resolved customer complaints through attentive listening and creative problem-solving techniques. Maintained accurate records of customer interactions. Answered customer inquiries via telephone, and email. Provided detailed investigation on missing packages and helped locate packages. Provided assistance with locker jams.

ACCOUNT RESOLUTION SPECIALIST 09/2021 - 05/2022

Wells Fargo - San Bernardino, California

Monitored accounts to identify any additional delinquencies or changes in status. Maintained accurate records of all customer interactions and updated the database accordingly. Researched account discrepancies to determine appropriate resolutions. Processed payments from customers for outstanding accounts receivable balances. Identified and resolved customer issues in a timely manner. Handled customer inquiries and complaints via phone and email. Reviewed client documentation for accuracy and completeness before processing payments. Established contact with clients regarding payment arrangements or past due accounts. Utilized various computer applications such as Microsoft Office Suite, accounting software. Provided exceptional customer service by responding promptly to inquiries and resolving issues efficiently. Provided superior customer service through effective communication skills. Maintained accurate records of customer interactions, transactions, comments and complaints. Collaborated with other departments on escalated cases involving complex issues. OFFICE CLERK 11/2006 - 04/2007

Registrar Of Voters Office - San Bernardino, California Ensured compliance with company policies regarding record keeping procedures. Maintained accurate inventory records of office supplies and equipment. Answered phone calls in a professional manner and transferred calls accordingly. Greeted customers, answered inquiries, and directed them to the appropriate department. Resolved customer complaints promptly and professionally. Processed incoming and outgoing mail daily.

Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.

Answered multi-line telephone system and routed calls to appropriate personnel. INSURANCE VERIFICATION SPECIALIST 02/2004 - 10/2006 Loma Linda Medical Center - Loma Linda, California Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.

Assisted in resolving claim issues related to billing and reimbursement inquiries. Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests. Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.

Responded promptly to customer inquiries regarding their benefits and eligibility status. Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.

Maintained confidentiality of patient information in accordance with HIPAA regulations. RETAIL SALES THIRD KEY HOLDER 03/2000 - 11/2000

Annas Linens - San Bernardino, California

Managed stock levels to ensure availability of merchandise at all times. Provided training to new associates on store policies and procedures. Resolved customer complaints quickly and professionally while following company guidelines. Resolved customer complaints in a timely manner while maintaining a positive attitude. Inspected displays regularly for neatness and accuracy according to company standards. Performed cashier duties when needed, including processing payments and returns. Assisted customers in finding items, answering questions and making product recommendations. Education and Training

Charles Zupanic High School - Rialto, CA High School Diploma General Studies, 03/2002

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