Customer Service Administrative Assistant

Erica Thomas

**** ******* ** #*** *********, CA *2507

*****@*********.*** C: 702-***-****

Professional Summary

Highly motivated and persuasive customer service representative/Broker with expertise in assessing clients needs, advising on coverage options and monitoring insurance claims. Energetic and communicative professional with many years of experience. Dedicated to developing meaningful client relationships and offering best solutions and customer service.

Qualifications

Client Relations Specialist Team Management Meticulous Attention to Detail

Skilled Multi-Tasker Focused on Customer Satisfaction Strong Work Ethic

Customer Service/Sales

Improved service quality and increased sales by developing a strong knowledge of company’s products and services.

Provided a high level of product and leadership support to representatives and clients.

Met and exceeded performance goals including response times/resolution metrics.

Promptly and professionally resolved inquiries, complaints, and product service issues.

Administrative Assistant

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Provided administrative support and customer service to multiple businesses.

Handled all billing and assisted the accountant with all accounts and administrative duties.

Customer Service Rep, Method Direct Call Center, Las Vegas, NV 2 Years

Insurance Broker, Protecthealth, Las Vegas, NV 5 Years

Administrative Assistant, Siemens Water Technology, Long Beach, CA 3 Years

Insurance Agent, Healthmarkets, Las Vegas, NV 2 Years

Insurance Agent, State Farm, Las Vegas, NV 1 Year

Education

Long Beach Community College, Long Beach, Ca

Major in Office Administration

Minor in Child Development

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