Business Analyst Software Development

SR. BUSINESS ANALYST

Business analyst with expertise in leading cross-functional teams and delivering innovative strategies for process improvement. Skilled in requirements gathering, documentation, and implementation across all phases of the Software Development Life Cycle (SDLC). Experienced in identifying business challenges and delivering strategic solutions to enhance efficiency and collaboration. Proven ability to guide stakeholders and teams through agile methodologies and achieve project goals.

Business Analysis

Systems Integration

Agile Methodologies

Requirements Analysis

Change Management

Documentation & Training

Project Coordination

Quality Assurance

Workflow Optimization

Software Development Life Cycle

Risk Planning & Monitoring

Business Process Standardization

PROFESSIONAL CERTIFICATIONS

ScrumStudy Scrum Master Certified Nov 2022

IBM Data Science Aug 2022

Google Data Analytics Jul 2022

PROFESSIONAL EXPERIENCE

Con Edison Feb 2023 - Present Business Analyst

●Collaborated with business teams to transition programs to updated platforms, ensuring smooth integration and functionality

●Collaborated with cross-functional teams to develop and implement innovative business processes

●Led comprehensive requirements gathering and documentation efforts, ensuring project deliverables met deadlines and business objectives

●Developed and delivered impactful presentations to stakeholders, effectively communicating complex data insights and recommendations for strategic decision-making

Northwestern Mutual Feb 2022 – Jan 2023

Sr. Business Analyst

Partnered with business teams to enhance applications by assessing current state of customer and advisor websites in one or more business units and identifying process and system improvements to increase efficiency.

Responsibilities include:

●Partner with Key Stakeholders including Advisors, Client Services, Marketing team, Product team and Underwriters to create current state/AS-IS workflow diagrams in an effort to identify key areas of opportunities and gaps with the current business processes.

●Partner with Key Stakeholders in requirements-gathering sessions to identify future state (TO-BE) functionality. Used Future State Workflow diagrams to validate project scope and approach and gather alignment among stakeholders.

●Present findings of Market Research to Stakeholders and Leadership to make an informed decision to build vs buy. Lead business requirement sessions to gather business needs from various stakeholders, SMEs, and project teams using Joint Application Development (JAD), interviews, and surveys.

●Gather business process requirements to ensure proper system configuration (i.e. identifying key decisions, process changes, pain points, interface issues, training considerations, etc.).

●Create Use Case Diagrams for all personas to identify and discover requirements from a usability standpoint

●Collaborate with stakeholders, user experience, systems analysts, and developers across the organization to ensure business and technology alignment.

●Track the status of user stories, sprints and manage the product backlog using JIRA.

●Create and manage Requirements Traceability Matrix (RTM) from requirements inception to User Acceptance Testing (UAT).

●Create and follow/promote change management processes to utilize for the project and create a timeline thread that holds to understand the size and scope of changes.

●Lead UAT with key stakeholders. Responsibilities included reviewing selected test scripts, scheduling time with stakeholders to perform testing, reporting bugs, prioritizing bugs, finding resolutions on defects, and requesting stakeholders to test again.

●During UAT, removed roadblocks by streamlining the testing processes, heavy communication with active testers, and creating a streamlined process of reporting and retesting bugs.

Dynamic Consulting Services Jan 2018 – Dec 2021 Business Analyst

Partnered with business teams to design and implement an enterprise wide website and mobile app on the IOS and Android platforms for mentors to connect with mentees. Responsibilities included:

●Lead extensive market research efforts to identify benchmark functionality available in the market

and also create KPI (Key Performance Indicators) for site performance as well as site functionality

●Partnered with Stakeholders in requirements gathering sessions to identify current state (AS-IS) and future state (TO-BE) functionality along with business rules.

●Create workflow diagrams from a customer flow standpoint to get validation on requirements from Product Owner & Stakeholders

●Create Use Case Diagrams for all personas (e.g. Mentors, Mentees and Admin User) to identify and discover requirements from a usability standpoint

●Assisted in validating requirements by creating prototypes and gaining approvals from the business to ensure all requirements are approved.

●Created process modeling Functional/Non-Functional Requirements. Lead Joint Application Development (JAD) sessions with the management and IT teams

●Evaluated business processes, anticipated requirements, uncovered areas for improvement, and developed and implemented solutions

●Created and managed Requirements Traceability Matrix (RTM) from requirements inception to User Acceptance Testing (UAT).

●Lead UAT with key stakeholders. Responsibilities included reviewing selected test scripts, scheduling time with stakeholders to perform testing, reporting bugs, prioritizing bugs, finding resolutions on defects, and requesting stakeholders to test again.

Richardson ISD – Richardson, TX Aug 2000 – Jun 2012

Department Head/Math Teacher (Jun 2011 – Jun 2012)

●Allocate budgets to the right resources within the department making sure all programs and needs were properly funded.

●Delegation of responsibilities for testing and providing testing results throughout the High School Math Department.

Math Teacher (Aug 2000 – Jun 2012)

●Teach Algebra 1 through Pre-Calculus to High School students grades 9-12.

●Implemented modern teaching strategies using Excel, online surveys, and video resources to enhance student engagement..

●Plan, prepare, and deliver instructional activities supported by technology and other resources to maximize the impact the lesson has on the students.

●Encourage and monitor the progress of students throughout their High School experience until graduation.

EDUCATION

Missouri State University – Springfield, MO May 1999

Bachelor of Science in Mathematics

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