Information Technology/Project Manager/Engineer/Administrator

FAHEEM MUHAMMAD

901-***-**** *******@*****.***

https://www.linkedin.com/in/faheem-muhammad

PROFESSIONAL SUMMARY

I am a diligent infrastructure professional with experience in technology consulting, technology support, and team leadership. I have a proven track record in managing teams of technicians and negotiating vendor contracts. My expertise is in infrastructure engineering, project management, and customer service, and I consistently deliver exceptional results and foster team development.

PROFESSIONAL EXPERIENCE

Senior Field Services Engineer/CEO

Tiger Technology and Logistics

●Managed Services Provider (MSP)

●Technology consulting, training, sales, installation, and support

●99.9% on-time percentage

●Avg 300+ work orders annually

●Hospital onsite infrastructure support

●Consulted and completed 10+ Home Automation Solutions

●40+ residential and commercial clients

●55.5% revenue growth YOY

●Budgeting and financial planning

●Business operations management

●Government, commercial, and residential customers

Infrastructure Manager

Ingram Micro

●Managed a team of 16 site support technicians, fostering their career goals and performance expectations.

●Infrastructure management responsibilities for 10 U.S. locations

●Constructed and implemented complete infrastructure to include servers, network hardware, and user devices.

●Collaborated with vendors to negotiate pricing, resulting in savings of $1.2M on most recent projects.

●Managed project for Windows 10 operating system migration from version 1809 to version 1909.

●Traveled to conduct infrastructure training, support, and deployments.

Configuration Engineering Services Manager

Ingram Micro

●Managed a team of 10 configuration support engineers responsible for prototype management and operations support

●Constructed Microsoft deployment technology solution to support customer-provided imaging solutions

●Instituted engineering change notification process to improve engineering to operations communications

●Maintained infrastructure for configuration operations

●Identified as SME and escalation point for advanced troubleshooting

Senior Infrastructure Architect

Ingram Micro

●Supported over 5,000 infrastructure items, including user devices, servers, and network equipment.

●Bolstered infrastructure stability used by over 1,500 associates throughout 12 locations in the U.S. and Canada.

●Managed infrastructure migration project from Hyper-V to VMware

●Pioneered global SharePoint environment

●Provided expert-level technical support for Windows and VMware environments

●Developed and spearheaded an infrastructure roadmap plan

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ADDITIONAL EXPERIENCE

Information Systems Manager, Ingram Micro. Managed 15 site support technicians in eight North American and Canadian locations. Counseled team members on individual performance, technical skill improvement, and soft-skill development. Concentrated continuously on opportunities to reduce costs. Formulated a lifecycle management plan, reducing maintenance costs by 40%. Spearheaded a plan to reduce server outages by 60% in 12 months. Global travel as required.

Worldwide Production Support Manager, Ingram Micro. Managed facility infrastructure hardware and software deployment for North America, Australia, the U.K., and France. Served as technical lead for global infrastructure support staff. Negotiated vendor contract services for infrastructure installation and maintenance tasks. Oversaw local infrastructure engineering and support for global proprietary warehouse management system deployment. Focused continuously on cost reduction and system stability and traveled internationally to conduct infrastructure training, site support, and technology deployments.

Technology Integration and Support Manager, Ingram Micro. Coordinated and implemented software and hardware upgrades, system expansion, and system administration to Windows-based LAN systems for 500 workstations. Installed and maintained workstations and servers. Performed hardware and software service. Provided consulting and training to operators. Managed the Windows 2000 Active Directory, DNS, and DHCP infrastructure. Implemented group policies to secure terminal server sessions, set Internet proxy settings, and secure desktops and servers. Designed and maintained automated systems to process customer-ordered computers through the computer manufacturing department, which included image downloads and diagnostics. Traveled internationally to conduct infrastructure training, site support, and technology deployments.

Network Engineer, Ingram Micro

LAN Administrator, Ingram Micro

Configuration Technician

MILITARY EXPERIENCE

Communications, Computer Systems Control Specialist, United States Air Force.. Earned honorable discharge. Designed, implemented, and supported base and field telecommunications systems, including voice and weather data. Awards included the Air Force Outstanding Unit Award, Air Force Good Conduct Medal, National Defense Service Medal, Air Force Overseas Long Tour, and NCO Professional Education Graduation. Top Secret Clearance.

EDUCATION

Information Systems and Technology Management

Capella University, M.S.,

• Communication Skills for Today’s IT Leader • Integration of IT & Business • Complex IT Global Enterprise Systems • Leading Global • IT Enterprise Systems • Project Management Fundamentals • Project Risk Assessment & Control • Analytics Data Management Know • Management • Enterprise Network Analysis & Architectural Design • Innovation Leadership & Ethics

Computer Networking

Strayer University, B.S.,

• Operating Systems • Network Security • Network Analysis • Network Server Administration • Directory Services • Network Infrastructure Planning • Accounting • Statistics

SKILLS

Virtualization • Vendor Management • Disaster Recovery • Infrastructure Administration • Troubleshooting • Problem Solving • Microsoft SQL • Microsoft Office • Microsoft Windows • MacOS • ERP • WMS • Leadership • Network Design • Project Management • Oracle • Transact SQL (T-SQL) • Cisco • Lenovo • Hewlett Packard (HP) • Switches • Routers • Firewalls • Scripting • Hyper-V • NAS • SAN • TCP/IP • Linux • LAN • WAN • Dell • Lenovo • DHCP • SharePoint • Printers • Desktops • Laptops • Servers • VMware

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