Customer Service Administrative Support
Resume:
BD CREATIVE
PROFESSIONAL PROFILE
Dynamic and dedicated professional with over 25 years working
experience across a variety of industries. My approach to my work goes beyond my job description, and I am always willing to go the extra mile to ensure all tasks provided to me are completed to the best of my ability.
My background includes providing and ensuring office efficiency within fast-paced office and financial environments while ensuring adherence to deadlines. I excel at prioritizing tasks, collaborating with clients, and ensuring objectives/requirements are achieved. Garsfontein – Gauteng, South Africa
*******@******.***
EDUCATION
J U L I A J E N N I F E R V A N W Y K
https://www.linkedin.com/in/julia-van-wyk-279a05134/ Matric Certificate
John Vorster High School
1990
Course: Project Management
Varsity College
2007
Various Internal Courses Completed –
Information Available Upon Request.
CONTACT
WORK EXPERIENCE
SENIOR SALES EXECUTIVE
Deans Stationery (Pen it Down)
August 2021 – November 2024
Reason for leaving: Retrenched
Summary of Positions Held:
• Senior Sales Executive
• BTS Specialist
Key Functions & Responsibilities:
• Contacting potential and existing customers on the phone and by email
• Preparing and sending quotes and orders
• Managing the sales process through specific software programs
• Coordinating sales efforts with marketing programs
• Act as a contact between a company and its existing and potential clients
• Gather market and customer information
• Advice on forthcoming product developments and discuss special promotions
• Develop sales strategies
• Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analysing sales options
• Gather feedback from customers or prospects and evaluating their position in the industry, researching and analysing sales options.
BD CREATIVE
Strategic Planning & Analytical
Thinking
Office Coordination
Front Office Management
Office Administration
Sales Administration
Recordkeeping
Leadership & Support
Training & Coaching
Requirement Identification
Quotations & Invoicing
Stakeholder Engagement
Diary Management
Appointment Scheduling
Client Relations, Services &
Support
Stock Control & Ordering
Crisis Management
Data Capturing
Contract Management,
Administration & Negotiation
Relationship Building &
Maintenance
Project Management
Report Writing & Preparation
Query & Conflict Resolution
SKILLS
WORK EXPERIENCE
• Gather feedback from customers or prospects and share with internal teams
• Collaborate with team members to achieve better results
• Sells products by establishing contact and developing relationships with prospects, recommending solutions, negotiate/closed deals and handle complaints or objections
• Ensure the availability of stock for sales
• Actively seek out new sales opportunities through cold calling and networking
• Contributes to team effort by accomplishing related results as needed
• Maintains quality service by establishing and enforcing organisation standards
• Maintains relationships with clients by providing support, information and guidance, researching and recommending new opportunities, recommending profit and service improvements VOLUNTEER WORK (VACCINATION PROGRAMME)
NG Moreleta Park vaccination site
July 2021
Reason for leaving: Offered a full-time position at Deans Key Functions & Responsibilities:
• Greeting Patients
• Assist them by showing them to the correct vaccination points
• Registration of patients for the vaccine
Verification of patient details and completing the vaccine book ADMIN CLERK (Part-time)
Calculo
January 2021 – June 2021
Reason for leaving: Service not needed anymore
Key Functions & Responsibilities:
• Answer and direct telephone calls.
• Maintain updated systems for filing, inventory, mailing, and databases.
• Capturing of data onto the database
• Handle incoming and outgoing office correspondence.
• Obtain information to respond to requests by reviewing files, documents, and records.
BD CREATIVE
Outstanding organizational and
time-management abilities
Excellent communication and
interpersonal skills
Problem-solving and decision-
making aptitude
Strong ethics and reliability
Proficient user of MS Office
Able to manage, guide and lead
Outstanding organizational and
time-management abilities
Excellent communication and
interpersonal skills
Problem-solving and decision-
making aptitude
Strong ethics and reliability
Proficient user of MS Office
Able to manage, guide and lead
WORK EXPERIENCE
SPARES AND SERVICE CONSULTANT
Hirsch’s Home Store
October 2020 - January 2021
Reason for leaving: Resigned
Key Functions & Responsibilities:
• Assisted clients with spares queries and ordering of spares.
• Assisted clients if their household units needed to be repaired or serviced.
• Provided assistance to cashiers when and if needed.
• Attending to quotes and invoices on spares.
• Capturing of data onto the database
• Compiling of weekly reports of the sales
• Answering the telephone and providing assistance to walk in clients.
FILING CLERK PROMOTED TO ADMINISTRATOR
B-One Hire
May 2018 - March 2020
Reason for leaving: Resigned
Summary of Positions Held:
• Administrator – New Contracts (January 2019 – March 2020)
• Filing Clerk – Debtors Department (May 2018 – December 2018) Key Functions & Responsibilities:
• Assisting walk-in clients and answering of phone calls in the reception area.
• Assisted in the sales department, completing new contracts for clients.
• Provided assistance to existing clients regarding requests for the hiring and purchasing of units.
• Captured new contracts and completed orders for the clients.
• Scanned and uploaded the new contracts onto the Quant system.
• Providing assistance to the staff of the admin, collection
• and service departments as required.
ATTRIBUTES
BD CREATIVE
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FRONT DESK RECEPTIONIST (4 MONTH CONTRACT)
Telenetix
January 2018 - April 2018
Reason for leaving: 4-month contract expired
Key Functions & Responsibilities:
• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary stationery and material.
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Schedule meetings and taking minutes.
• Perform other clerical receptionist duties as required. GENERAL WORKER
Valery horse trails (Australia)
December 2016 – March 2017
Reason for leaving: 3-month visa expired
Key Functions & Responsibilities:
• Mucking out stalls.
• Feed preparation and distribution.
• Cleaning and refilling water containers.
• Grooming and bathing horses.
• Cleaning tack, tacking up.
• Excises horses.
• Mount and ride saddle horse to condition horse.
• Maintenance of the farm e.g., Painting of fences.
• Taking bookings for horse trails.
• Answering phone.
• Administrative work.
WORK EXPERIENCE
BD CREATIVE
DATA CAPTURER PROMOTED TO DATA ADMINISTRATOR
SABRIC
February 2003 – October 2016
Reason for leaving: Resigned
Summary of Positions Held:
• Data Administrator
• Data Capturer
Key Functions & Responsibilities:
• Daily checking of emails and correspond to any queries from the banks
• in a coaching capacity to other data capturers
• Receiving crime data from the banks, which would then be verified and captured onto the database.
• Compiled reports regarding crime trends and the statistics for banks.
• General administrative duties and filing.
• Liaise with banks regarding the resolution of queries that may arise.
• Provide assistance and guidance to other administrators and data captures if needed
Assisted the analysts with their reports on crime trends MULTI SKILLED CONSULTANT (VARIOUS ADDITIONAL ROLES) First National Bank (FNB)
January 1991 – January 2003
Reason for leaving: Resigned
Summary of Positions Held:
• Multiskilled Front Line Consultant
• Teller
• Back Office Clerk
Key Functions & Responsibilities:
• Assisting and attending to client queries and complaints.
• Capturing of new accounts and updating of accounts on the database
• Opening and closing of accounts and attending to forex transactions/payments
• Giving advice to clients regarding their financial situation, the opening of investment accounts and other products including wills, funeral plans etc.
• Attending to deposits and withdrawals for clients.
• Assisting with administrative duties as and when needed
• Teller functions when needed
.
BD CREATIVE
REFERENCES
Juan Grobbelaar (Manager) – Sabric
Martin Potgieter (Operational Manager) – B-One Hire 082*******
Karlien Ehlers (Office Manager) – Deans Stationery 076*******
Andrew Els - Eastview Methodist Church
Rev Smanga Bosman – Glen Methodist Church
PERSONAL INFORMATION
Identity Number: 720**********
Date of Birth: 21 September 1972
Nationality: South African
Languages: English / Afrikaans
Driver’s License: Code 08
Additional information required will be provided upon request.
Contact this candidate