Administrative Assistant Human Resources
Resume:
JUDY KARIUKI
Location - Seattle, WA *****
Contact Details - 206-***-**** ***************@*****.*** Summary
● Dynamic and adaptable Administrative Specialist with a proven track record at NuWest in Public Health, leveraging Microsoft Office 365 expertise and exceptional communication skills to enhance administrative efficiency and patient satisfaction. Excelled in a fast-paced environment, achieving significant improvements in patient coordination and data management.
● Demonstrates strong leadership and problem-solving abilities, ensuring compliance with HIPAA and regulatory standards. Reliable and detail-focused administrative specialist offering several years of superior staff support, including project management, business correspondence, and document storage. Expertise in maintaining, tracking, and compiling data for reports.
● Priorities are effective to address competing priorities in dynamic environments.
● Organized Administrative Assistant Specialist, known for high productivity and efficient task completion. Possess specialized skills in data management, scheduling coordination, and document preparation.
● Excel in communication, time management, and problem-solving to ensure smooth office operations. Skills
● Filling out patients
● demographics/patient registration
● Insurance verification/Calculation/payments
● Patient Scheduling Front Desk/Receptionist Skills
● Filing/Archive/Medical records/EHR
● HIPAA Privacy /PHI & other regulatory
● Program projects/documentation
● Knowledge of clinical codes like CPT, HCPCS/ICD-10
● CPR & First Aid training
● Software-Epic
● Web PT/ AdvancedMD/Java/Kronos
● Microsoft Office Suite; Excel, typing 40
● WPM, Word, Power point, Access, XQL, Teams, share point, Zoom
● Microsoft Office 365 and Microsoft applications
● Data Entry Skills
● XML, Power Query & Outlook
● Data Analytical Skills
● Appointment Scheduler skills
● Multiple Project Management Skills
● Medical Terminology
Education/Courses/Programs & Certifications
● Bachelor of Sciences, Applied Business Information Systems Jul 2022
● Grand Canyon University Phoenix, Arizona
● A.A, Science - In Business Information Technology & Management Dec 2016
● Seattle Central College
● Office Assistant- Seattle Central College -2015
● Customer Relations & Management-Seattle Central College-2014
● Information Technology 1 & 11- Seattle Central College-2014
● Photoshop/Dreamweaver/-Seattle Central College
Experience
Gap reason – Personal time off - Seattle, WA June 2024 Present Administrative Assistant/Specialist
Public Health/NuWest - Seattle, WA Dec 2023 to May 2024
● Coordination with the administrative staff members for the proper coordination of activities
● Scheduled appointments and make phone calls.
● Managed calendars for dentists by checking their availability and schedule.
● Used teams and outlooks as a means of communication.
● Provided an elevated level of customer service in a high-paced environment.
● Provided services to diverse populations with a broad range of backgrounds, cultures, mental instability, and homelessness.
● Innovative.
● Computer savvy-Knowledge of Microsoft 365.
● Made appointment reminders and outreach phone calls, made copies, faxing, and other general office and clerical duties.
● Accurately completed documents and demographics for correct billing purposes
● Processed referrals for field staff
● Utilized and maintained integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested
● Maintained a clear understanding of the insurance plan and being able to communicate it clearly to the patients
● Interacted with people of diverse backgrounds while maintaining respect especially with limited English and homeless
● Strong work ethic and problem-solving skills
● Greeted patients as they come in and provide them with valuable information
● Provided services to the patient, especially interpretation services
● Verified patient demographics & ensures all required fields are complete and accurate
● Checked and verified insurance information and coverage, calculated charges, and collected payments when appropriate
● Ensured resources are efficiently managed
● Followed orders as directed by my supervisor
● Scheduled patient visits and answer pre-visit questions, to ensure accurate billing
● Worked as a team player to ensure each patient receives the best service possible
● Ensured compliance with HIPAA professional standards & regulatory requirements through proper coordination of information by maintaining confidentiality of patient information
● Confidentiality when using patient accounts.
● Software-Epic
Gap reason – Personal time off - Seattle, WA Sep 2023 to Nov 2024 Patient Care Coordinator /Administrative
PT Solution - Seattle, WA Jul 2022 to Aug 2023
● Data Entry
● Used teams and outlook as a means of communication
● Customer Service
● Managed calendars for Therapist by checking their schedule and availability
● Microsoft office suite on daily basis
● I worked as part of administration to make sure patients can achieve quality care
● Acknowledges and greets patients/ staff/customers/vendors as they come in
● Answered patient calls, emails, and questions, including finding insurance estimates
● Confidentially managed patient accounts
● Scheduled patient visits and answer pre-visit questions, including billing
● Ensured compliance with professional standards & regulatory requirements
● Received copays/Coinsurance/deductibles etc.
● Verified patient insurance before the day of their scheduled appointment to ensure seamless service
● Maintained a clear understanding of the insurance plan and being able to communicate it clearly to the patients
● Verified patient demographics & ensured all required fields are complete and accurate
● Discussed the cost of service, insurance coverage, and payment options with the patient
● Scheduled appointments and made phone calls
● Strong work ethic and problem-solving skills
● Utilized and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested
● Collected and documented all charges including Copays into EMR
● Ensured all billings for business services are invoiced and billed as required
● Discussed the cost of service, insurance coverage, and payment options with the patient
● Worked as a team player to ensure each patient receives the best service possible
● Software-Epic
Gap reason – Personal time off - Seattle, WA Feb 2022 to June 2022 Registration Technician/Patient Service Specialist Medix/University of Washington - Seattle, WA Jan 2021 to Jan 2022
● Data Entry
● Customer Service
● Using teams and Outlook as a means of communication
● Microsoft office suite on daily basis
● Calendar management depending on physicians' schedule and availability
● Answered patient calls, emails, and questions, including finding insurance estimates
● Confidentially manage patient accounts
● Scheduled patient visits and answer pre-visit questions, including billing
● Ensured compliance with professional standards & regulatory requirements
● Provided patient consultations and recommended treatments
● Discussed the cost of service, insurance coverage, and payment options with the
● patient
● Worked as a team player to ensure each patient receives the best service possible
● Strong work ethic and problem-solving skills
● Greeted patients as they came in and provided them with essential information
● Guided them and directed them which lane to go
● Followed orders as directed by my supervisor
● Received copays, Health Insurance, etc
● Scheduled appointments and made phone calls
● Utilized and maintains integrity of databases, supports data entry of required reports
● and other digital tools associated with service delivery, as requested
● Ensured all billings for business services are invoiced and billed as required Gap reason – Personal time and Career advancement - Seattle, WA Feb 2020 to Dec 2020
Data Entry /Administrative
Robert-half/Zenith Solution - Seattle, WA Sep 2019 to Jan 2020
● Data Entry
● Handled administrative duties like collaborating with other staff to meet deadlines on the projects
● Occasional assembly of supply packets including putting labels on blood tubes
● Other general tasks as needed
● Quality Assurance
● Flexibility with job duties
● Strong work ethic and problem-solving skills
● Verified patient demographics & ensures all required fields are complete and accurate
● Followed orders as directed by my supervisor
● Maintained confidentiality for sensitive information Event Usher/Security
Staff Pro - Seattle, WA Aug 2018 to Aug 2019
● Checked bags as the guests are checked in during sporting events and concerts
● Ushered guests and directed them into their seats
● Followed orders as directed by my supervisors
● Followed security and emergency procedures as defined for the property
● Responded to emergency situations in a calm, efficient manner
● Summoned appropriate assistance and made appropriate notifications in accordance with operating procedures
● Greeted guests as they come in.
Gap reason – Personal time off - Seattle, WA May 2018 to July 2018 Customer Service Professional/Receptionist
Terra Stuffing/ H & R Block - Seattle, WA Dec 2017 to Apr 2018
● We did use Kronos for time and attendance
● Calendar management for client advisors depending on their availability and schedule
● Greeted clients in a personalized, friendly, and inviting manner
● Matched clients with the best suited tax Adviser for their needs
● Scheduled clients how they would like to be scheduled
● Handled client exits by assuring all current and future needs are met
● Maintained office cleanliness and organized resources with team members
● Processed Payments, scanned, filed, made sure all printers are fully loaded with papers
● Performed other general office duties as assigned Gap reason – Personal time off - Seattle, WA Sep 2017 to Nov 2017 Teller
Money Tree Seattle, USA May 2017 to Aug 2017
Company Overview: Seattle, WA
● Welcomed the customer to the store by greeting them
● Answered customer requests and inquiries
● Made/Received phone calls 25-30 per day, within and outside the organization
● Offered payday loans to customers
● Cashed checks, money orders, bill pay in a timely manner for the customers daily
● Assisted customers with Western Union Money transfer daily
● Handled cash, opened, balanced the till, closed the store
● Offering prepaid debit cards to the customers
● Processed account transactions effectively in a fast-paced environment
● Being a formidable team player by assisting others and by being efficient
● Adhered to opening and closing procedures
● Followed proper procedure to minimize errors and reduce fraud
● Organized the store and made sure it is clean
Gap reason – Personal time off - Seattle, WA Sep 2016 to April 2017 Office Assistant/Volunteer /Administrative
Formerly Group Health Cooperative Now Kaiser Permanente Seattle, USA May 2014 to Aug 2016 Company Overview: Seattle, WA
● Collected specimens, and prescription from all departments and dropped them to the
● lab or pharmacy
● Organized/input data across multiple departments
● Collaborated with executives in cases where they needed support especially in filing,
● Archiving, mailing, and organization
● Utilized MS Office Suite daily
● Reception duties include receiving approximately 30 -35 calls per day within the organization
● Handled the administrative duties per my manager's request
● Handled confidential patient and employee files and shredded as appropriate
● Conducted background checks on new volunteers
● Collaborated with co-workers to provide accurate information to patients and staff members
● Collected specimens, and prescription
● And dropped them to the lab or pharmacy
● Picked up patients using a wheelchair and dropping them at their appointments in the next building or same building who needed help and support
● Gave directions to patients and clients to which department they should go.
Contact this candidate