A Team Technical Engineer

Jeris Sundell

********.****@*****.*** SAN ANTONIO, TX, US 210-***-****

WORK HISTORY

Technical Engineer at Cloudflare

April 2014 - November 2017 (4 Years)

Employee 72 at a very young Cloudflare. Worked directly with engineering to troubleshoot undocumented nuances. Managed a team of 7 in San Francisco. Employee 2 in the Austin Office. Hired Managed a team of 5 in Austin. Averaged 1,200 ticket touches per week. Administered Customized Zendesk features using the API to suit our workflow. Manage DNS for hundreds of thousands of websites. Set up a DNS server to resolve DNS records into CH queries for zones, including expected DNS resolvers. Troubleshoot more than 115 points of presence globally. Identify ARP poisoning. Troubleshoot BGP as needed. Utilized telnet, dig, nmap, curl, and other command line utilities to assist in troubleshooting websites, Utilized HAR files to review customer site performance. Add to update create knowledge content for customer consumption to help drive down ticket volume and resolution times. Used Postgres, nginx, and Python. Attend trade shows and speak to the technical nature of Cloudflare and how to develop on Cloudflare’s developers platform. Examined the kernel modules compiled for optimal and minimal kernel size and complication. Packaged software in .DEB and .RPM for internal tools. Managed Zendesk.

Customer Reliability Engineer at Starburst

April 2022 - June 2023 (1.5 Years)

Connect multiple data stores to one queryable interface. Used minikube for local K8s labs to replicate customer issues. Utilize materialized views and temporary tables to assist with faster query execution. Utilized internal cloud lab for large-scale data sets with K8s and docker. Search Engineer at Lucidworks

January 2021 - February 2022 (1.5 Years)

Optimize indexing for best query performance. Used minikube to set up local labs to replicate customer issues. Convert queries to algebraic notation to improve query performance. Assist customers in building truly customized search engines with well-defined topics and bodies of documents. Add to update create knowledge content for customer consumption to help drive down ticket volume and resolution times. Proactively offer screenshare sessions to educate customer and lower ticket counts long term.

EDUCATION

Alamo Community Colleges - None

Graduated 1970-01-01

MBA

ITT Tech - None

Graduated 2008-01-01

AS