General Manager Social Media
Resume:
F D
FRANCES DOTSON
Professional Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision- making abilities.
Work History
HOTWORX - General Manager
Lakeland, TN
03/2023 - 09/2023
Developed and implemented strategies to increase sales and profitability
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Managed budget implementations, employee reviews, training, schedules, and contract negotiations
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Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
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Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
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Implemented operational strategies and effectively built customer and employee loyalty
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Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
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Supervised creation of exciting merchandise displays to catch attention of store customers
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Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
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Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
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● Assisted in recruiting, hiring and training of team members Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
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Scheduled employees for shifts, taking into account customer traffic and employee strengths
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● Managed all social media accounts
**************@*****.***
Memphis, TN 38018
Education
01/2022
Grand Canyon University
Phoenix, AZ
Bachelor of Arts: Business Administration
Skills
● Customer Service Expertise
● Inventory Oversight Procedures
● Merchandising Proficiency
● Performance-Focused
● Market Research Analysis
● Group Engagement Strategies
Fare By Frances - Owner
Memphis, TN
09/2019 - 08/2022
Blues City Cafe - Administrative Assistant
Memphis, TN
03/2017 - 05/2019
● Planned events securing business partnerships and vendors
● Routine maintenance on equipment
● Company Overview: Custom catering and event company
● Managed day-to-day business operations
Consulted with customers to assess needs and propose optimal solutions
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● Trained and motivated employees to perform daily business functions
● Evaluated suppliers to maintain cost controls and improve operations
● Organizing and executing events for 500+ guests
● Scheduled client appointments and consultations
● Custom catering and event company
● NACE Certified
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
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Restocked supplies and placed purchase orders to maintain adequate stock levels
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Executed record filing system to improve document organization and management
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● Scheduled office meetings and client appointments for staff teams
● Prepared weekly schedules
● Prepared expense reports
● Managed/motivated 20+ long term employees
● Problem solving
References
References upon request.
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