Front Desk Unarmed Security

Julia C. Rivera

415-***-**** *****.*********@*****.***

**** *** ******, *** *********, California

Professional Summary

Experienced and highly dependable Security Professional with over 5 years of experience in armed and unarmed security roles, specializing in front desk operations, emergency response, and high-end retail and healthcare environments. Proven ability to manage access control, respond to incidents calmly, and deliver exceptional customer service in fast-paced, high-security settings. Holds a current BSIS Guard Card and multiple safety certifications. Passionate about maintaining secure, welcoming environments while upholding site-specific policies and procedures.

Certifications

• Advanced Armed Guard Card – BSIS G6512103 (Expired 08/31/22)

• Baton Permit Handcuffing & Pepper Spray Certified

• OSHA IIPP Safety Certification

• Sexual Harassment Training – Epic Security Works

• Foodsafe Manager Certification

• High School Diploma + Coursework from City College of San Francisco Professional Experience

Armorous Security – Santa Rosa, CA

Armed/Unarmed Security Officer (On Call ESO)

October 2022 – Present

• Patrolled parking lots (foot and vehicle), secured various Bay Area venues, and monitored multiple posts.

• Provided high-visibility presence and de-escalation during events and emergency situations.

• Guarded high-risk individuals (convicted felons) in hospitals for extended shifts. Allied Security – San Francisco, CA

Armed/Unarmed Security Officer

September 2022 – October 2024

• Served as front desk officer in Sutter Pacific Medical Center’s emergency room, monitoring access, screening visitors, and assisting hospital staff.

• Provided security coverage for high-end retail clients including Chanel and Neiman Marcus in Union Square.

• Maintained a professional demeanor and enforced site-specific policies with discretion and courtesy.

Epic Security Works – San Francisco, CA

Security Manager

September 2019 – July 2022

• Managed guard scheduling, staff training, and on-site procedures in coordination with the general manager.

• Acted as a working guard during shifts, reinforcing leadership by example.

• Trained new officers on emergency protocols and client engagement. Additional Experience

Co-Founder & Manager – Gilberth’s Latin Fusion / The New Spot / Oralia’s Cafe 2005 – Present (Combined Roles)

• Oversaw day-to-day operations, staffing, scheduling, inventory procurement, marketing, and accounting.

• Managed large teams and delivered customer service in high-volume environments.

• Demonstrated leadership, accountability, and professionalism. Warehouse Shift Leader – Nesco Electronics Concessions Lead – Candlestick Park 2000 – 2009

• Supervised inventory, IT systems, and logistics in warehouse and concessions environments.

• Ensured timely service and operational accuracy under pressure.

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