Inventory Management Customer Returns

Davon Riley

929-***-**** ***********@*****.*** **07 Boulder Springs Drive, Ellenwood GA

Experienced professional adept at managing various aspects of receiving operations, including customer orders, hazmat handling, customer returns, damages, and proficient in forklift and reach truck operation. Proven track record of maintaining organized and efficient workflows while prioritizing safety and accuracy. Strong attention to detail and ability to adapt to changing priorities. Seeking opportunities to contribute expertise and enhance operational efficiency in a dynamic work environment.

Areas of Expertise

●Proficient in overseeing all aspects of receiving operations, including coordinating incoming shipments, verifying contents, and ensuring accurate inventory management.

●Skilled in efficiently processing customer orders, prioritizing tasks to meet deadlines, and maintaining high levels of customer satisfaction through prompt and accurate order fulfillment.

●Extensive knowledge and training in handling hazardous materials safely and in compliance with industry regulations, ensuring the protection of personnel and the environment.

●Proficient in identifying and assessing damaged goods, implementing appropriate damage control measures, and collaborating with relevant stakeholders to minimize financial losses and maintain quality standards.

●Strong ability to pay meticulous attention to detail in all tasks, ensuring accuracy in documentation, order processing, and inventory management to prevent errors and discrepancies.

Skills

●Receiving Operations Management

●Customer Order Handling

●Customer Returns Processing

●Leadership

●Microsoft Office Suite

●Decision-Making

●Customer Service

●Forklift Operation

●Inventory Control

●Attention to Detail

●Adaptability

●Problem-Solving

●Communication

●Team Collaboration

●Time Management

●Quality Assurance

●Safety Protocols Adherence

●Data Entry

●Record Keeping

●Multitasking

●Conflict Resolution

Professional Experience

Receiving Associate 7 years

Home Depot

Handle incoming customer orders efficiently and accurately. Safely manage hazmat materials according to established protocols. Process customer returns promptly and ensure items are returned to inventory or appropriately disposed of. Assess and report damages to merchandise, coordinating with relevant departments for resolution.

Key Achievements:

Reduced hazmat incidents by 30% by implementing rigorous safety protocols and staff training.

Implemented innovative sorting techniques for incoming orders, optimizing space utilization and reducing processing time.

Decreased customer return processing time by 25% through the introduction of automated systems and improved workflows.

Introduced a comprehensive damage assessment system, facilitating faster identification and resolution of damaged inventory.

Revamped forklift and reach operation training modules, resulting in safer and more proficient equipment handling among staff.

Overnight Stocker

Home Depot

Loaded and unloaded shipments, organized backroom spaces, constructed displays, and stocked shelves. Prepared goods for the store shelves with price tags and transactions into the store inventory. Verified new deliveries of materials and products to ensure the quantities and items matched a store purchase order. Received merchandise from trucks and took the merchandise to the store floor.

Key Achievements:

Increased stocking efficiency by 20% through optimizing backroom organization and implementing a streamlined shelving system.

Implemented innovative strategies for inventory management, enhancing accuracy and reducing discrepancies in stock levels.

Revamped display layouts to enhance product visibility and customer accessibility, leading to increased sales and customer satisfaction.

Overnight Stocker 2 years

Target

Ensured adherence to company regulations and procedures regarding optimal product placement strategies. Provided assistance to customers during night shifts by furnishing them with detailed product information.

Key Achievements:

Enhanced customer satisfaction by 15% through proactive engagement and assistance with product inquiries during night shifts.

Collaborated closely with team members to maintain a well-organized and efficient stocking process, fostering a productive and cohesive work environment.

Education

High school Susquehanna Township High School

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