Customer Service High-End
Resume:
Joe’shauwna Watkins
*****************@*****.***
Professional Summary
Years of retail professional with years of experience in high-end and fast-paced retail environments. Proven ability to deliver exceptional customer service, drive sales, and maintain work ethic. Skilled in team leadership, product expertise, and building lasting client relationships. Seeking to bring a customer-focused mindset and refined presence into a luxury hospitality.
Experience
Coach Retail Associate
Legacy West, Plano, TX March 2024 – January 2025
• Delivered personalized, luxury-level service to clients, offering style advice and tailored product suggestions
• Maintained brand-aligned visual merchandising standards throughout the day
• Processed purchases and returns efficiently while maintaining poise during high traffic hours
• Restocked inventory, supported back-of-house organization, and ensured smooth daily operations
• Assisted with product launches, seasonal floor sets
manger name/number: Codi Johnson
Vuori Sales Associate
NorthPark Mall, Dallas, TX December 2022 – December 2023
• Greeted customers with an approachable, energetic presence and offered personalized styling support
• Stayed current on product knowledge to guide customers on fits, fabrics, and performance wear features
• Handled high-volume foot traffic while maintaining store cleanliness and organization
• Opened and closed the store, balanced drawers, and prepared the floor for the next business day
• Worked closely with team to meet daily sales goals and boost customer engagement
manger name/number: Codi Johnson
+1-903-***-**** (once victoria secret closed she offered me a position at this new establishment she got hired on at. she referred me there and I was a good match!)
Victoria’s Secret Pink Girl Supervisor & Bra Specialist
Windrose Location, Plano, TX (now closed) February 2020 – November 2022
• Led the PINK department, coached associates on daily tasks, and ensured smooth shift operations
• Specialized in bra fittings, confidently assisting guests with sensitive and personal service
• Engaged with customers to understand their needs and recommend suitable products
• Maintained visual displays, performed daily restocks, and coordinated markdowns and new arrivals
• Managed opening/closing procedures, delegation of floor responsibilities, and team motivation
manger name/number: Codi Johnson
Skills
• Luxury Customer Experience
• Client Relationship Building
• Sales & Upselling Techniques
• Visual Merchandising
• Team Leadership
• POS & Inventory Systems
• Product Expertise (Apparel, Accessories)
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