Customer Service Client Relations
Resume:
PRINCE TAWIAH
*** ***** ***, *******, **, N*B *C*
**********@*****.***
Professional Summary
Motivated and dedicated customer service professional with a strong background in financial transactions and client relations. Adept at handling customer inquiries, processing transactions, and recommending banking solutions to enhance customer experiences. Proven ability to thrive in fast-paced environments while upholding accuracy, efficiency, and compliance with banking regulations. Passionate about delivering top-tier customer service and contributing to team success. Skills & Competencies:
Strong customer service and relationship-building skills
Excellent verbal and written communication
Knowledge of banking products and financial services
Ability to process financial transactions accurately
Proficiency in MS Office (Word, Excel, Outlook) and internet applications
Strong organizational and time management skills
Problem-solving and conflict resolution abilities
Ability to work effectively in a fast-paced environment
Attention to detail and adherence to banking regulations Employment History:
Financial Secretary (Volunteer)
The Church of Pentecost Windsor, Windsor, ON September 2024 – Present
Managed financial records, ensuring accurate documentation and reporting of the church's financial transactions.
Developed and maintained budgets, tracked expenditures, and facilitated financial planning.
Collaborated with church leadership to ensure financial policies and procedures were followed.
Provided regular financial updates and reports to church members and leadership. Service Personnel
Société Générale Bank, Ghana July 2023 - Dec 2023
Processed financial transactions including deposits, withdrawals, and bill payments adhering to standardized procedures and TD's Code of Conduct and Ethics.
Identified and recommended banking solutions tailored to customer needs while ensuring confidentiality.
Resolved customer concerns using standard procedures, escalating non-standard issues as needed.
Acted as the primary point of contact for incoming calls to the bank, answering inquiries, transferring calls to appropriate departments, and providing general information to callers.
Notified customers about the availability of their debit and cheque books for collection, ensuring efficient communication and customer satisfaction. Education:
Business Accounting
St. Clair College January 2024 - April 2025
BSc. Administration (Accounting - Major )
University of Ghana Nov 2019 - June 2023
Certifications & License:
Excel
G License
Languages:
English (Fluent)
References:
Available Upon Request
Contact this candidate